Video driver issues with Photshop

I just got this HP ENVY 15-u050sr x360 and find that quite often I have the Intel HD 5500 video driver fail and restart when starting up Photoshop CC or some plugins. I have install what I can find as the latest driver here and still have the issue. Driver is 10.18.14.4029.

I would call tech support. 800-426-7378
Cheers...
Workstations... T40p ~ T41p ~ T42p ~ T43p ~ T60p ~ T61p ~ W500
T Series........... T20 ~ 21 ~ 22 ~ 30 ~ 40 ~ 41 ~ 42 ~ 43 ~ 60
X Series........... X20 ~ 30 ~ 40 ~ 60 ~ 60s ~ 200 ~ 200s

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View Solution.

Hello again pinktoe.
If using selective startup allowed the drivers to work properly then there has to be something in that list causing you problems. You need to determine what exactly is causing the issue. I suggest trying the following.
Press the Windows+X keyboard combination.
Select "Run."
Type "msconfig" and press Enter.
Start by using selective startup to boot without services or startup items. However, only select one.
Save the changes and reboot the notebook.
If the problem persists go back to msconfig and re-enable the disabled item. Disable the other item, save your changes, and reboot again to verify that the issue does indeed disappear through this option.
If the issue disappears when disabling the services you'll want to try the following.
Select the Services tab.
Check the "hide all Microsoft services" box in the bottom left.
Disable all services.
Re-enable the first 5-10 services, save the changes, and reboot the computer.
If the problem returns then you know it is one of these services and you can continues disabling the enabled services until you find the culprit.
Repeat as needed until the culprit is discovered.
Post the result.
If the issue disappears when disabling the startup items you'll need to repeat the same process.
Once you determine which item(s) are causing the issue make sure to post the result.
Have a good day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

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Hello again pinktoe.
If using selective startup allowed the drivers to work properly then there has to be something in that list causing you problems. You need to determine what exactly is causing the issue. I suggest trying the following.
Press the Windows+X keyboard combination.
Select "Run."
Type "msconfig" and press Enter.
Start by using selective startup to boot without services or startup items. However, only select one.
Save the changes and reboot the notebook.
If the problem persists go back to msconfig and re-enable the disabled item. Disable the other item, save your changes, and reboot again to verify that the issue does indeed disappear through this option.
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If the issue disappears when disabling the startup items you'll need to repeat the same process.
Once you determine which item(s) are causing the issue make sure to post the result.
Have a good day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

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It does not matter . I have found the driver that I needed: ADI High-Definition (HD) Audio Driver - Sound Max
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