Video Express won't run

I installed Adobe Presenter 10 and Video Express on my Windows 7 PC with Microsoft Office 2013. The Adobe Presenter add-in works fine, but video express won't run either through PowerPoint or on its own. Why will the program not even open? All it says is Adobe Presenter has stopped working when I try to run the Video Express.

I cannot get Video express to work on 2 recent Presenter installations for faculty. I have never had this problem before.  The video driver has been updated.
Issues:
In Video Express, under Preferences, I cannot switch to the Project View.  The option is grayed out.
When trying to create a video from within PowerPoint, I get the following messages.
On one faculty computer we were able to record from Video Express directly, but not from within PowerPoint. On the other PC we cannot use Video Express at all although the Presenter application in PowerPoint seems to be working.
Please advise on a solution.

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    Memory Module: DIMM1/J20, 512 MB, SDRAM, PC133U-333
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    Modem: Dash2, UCJ, V.92, 1.0F, APPLE VERSION 2.6.6
    Network Service: Built-in Ethernet, Ethernet, en0
    Parallel ATA Device: WDC WD1600JB-00REA0, 149.05 GB
    Parallel ATA Device: PIONEER DVD-RW DVR-104
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