Video file "cannot open" also icon in videos folder is white.

Can someone please help me...
I have an iphone 6 and filmed a few videos last night at a concert which would probably be about 4mins long each or around that... Now when I try to play them it says "Cannot open" and the icon in the video folder appears white or blank.
I have just updated my phone to 8.1.3 with hopes it would play them with no luck.
I have also tried to transfer them to my laptop and opening with many different programs with no luck; the program opens but nothing ever loads into it.
Can someone please help me recover my videos? Or at least tell me why this is happening so it doesn't happen again.
I am very disappointed!

Jason,
I apologize for the delayed response. been busy.
I further apologize for missing your sentence about the 3201 error in the original post.
Were you able to solve your problems?
To answer your last question: No, faulty path definition would not display the 3201 error. Your trace should read "0" if Reader is installed. The white box will always show up when you initiate a pdf request through HTML (unless you change the background color, of course).
The only way I have been able to reproduce your error on the Mac is by uninstalling Reader altogether, or by installing incorrectly. By this I mean forcing unseen errors on install, which probably wouldn't have happened when you installed Reader. But, you may want to check that Reader is properly installing to the \Applications directories on all your Macs, which doesn't seem like it would make any difference - but you never know sometimes.
I recommend building a very simple pdf viewer with traces to test, so as not to interfere with your main application.
If you are still having problems, please let me know and I will try to troubleshoot as best as possible.

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