Video files cannot be read in Adobe Presenter 10

Errors
When attempting to embed a video file (mp4 or WMV) with Adobe Presenter 10, the encode finishes (it doesn’t encode automatically, so it’s done manually), but an error displays (This file cannot be read), so the video is not displayed.
Also, when creating a quiz, none of the text, aside from radio buttons and the Send button can be edited, such as the answers to the quiz.
PC Environment
・windows7 professional 64Bit
Software
・Microsoft PowerPoint2010 32Bit
・Adobe Presenter10 32Bit
Question:
Is there a way to solve either problem or know the cause of the errors?
Thank you very much for your time.

Your experience is better, than mine. I look after a website for a Electronics Servicing organization. I've created many PDF using Acrobat 3 - 7.0.7 (the older versions on OS9. I use OSX.3.9 on a G4-500 using 1.5 Gb of System RAM. And I uses OSX.4.5 on a PowerBook 17" using 2 GB of system RAM. Since switch to Acrobat 6 and then 7 I've never been able to have anyone view a PDF created in 6 or 7 Format. The File appears to be there and the file fize indicates it has content. Whether viewing on a PC or a Mac. If viewed on a PC all that is seen is a Blank page with no text, and if it had a graphic no graphic is shown. If however; the person on the other end happens to have Acrobat or Reader 6 they can view the Acrobat 6 Files. And If they have 7 they can see the 6 and 7 files as well as anything below. However; most of the PC viewers I deal with still use Acrobat or Reader 5. Its these viewers I find that can't view the files. I've noticed also that when you do getinfo on a Acro/Reader, or 7 File created on my computer that in the thumbnail preview, all you see is the Acrobat A symbol, or a Blank thumbnail. Opening in 7 they can be viewed. Opening in 5 (I still have a OS9 Drive and e.5.0.5 installed) all I get is a Blank page no text and no Graphics if any in the content. SO every since 6 and 7 have come out I've had to save, then optimize for Acrobat 5 in order for my readers to see the pdf's.

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