Video Files in.m4v format

I am trying to send my client some .m4v files to load into WIndows iTunes and onto an iPod and the cant get it to work...we are in different towns.
I sent the .zip file (containing an little 3 minute .m4v movie) up to my FTP server. They have no FTP on their end so they have to use the web.
I gave them the address to download the file and they cant seem to get it to work. ( it downloaded fine for me on a mac and went into iTunes with no problem).
Is there some weird thing I have to do to send this file so they can download on a Windows box, get it into iTunes and load it onto their iPod???
Thanks
Message was edited by: Moving Still

I don't use Mac, but I do remember (a long, long time ago) that files from Mac users did not show the file extension (e.g., *.mp4) when they were handed over to a Windows user. Try to get the file recipient to simply download the file first, then rename the file (making sure that it has the appropriate file extension only once). Then import it into iTunes, sync the Pod, etc.
Good luck!

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