Video format not supported error

video format not supported error help

You get the error message when you try to sync your MOV / M4V / MP4 files from your iTunes to your iPad? The files are playable in iTunes?
Then, you'll need to change their so-called H.264 level to 4.1 or below. If you have a Mac, you'll need to use Subler. See http://www.iphonelife.com/blog/87/watching-videos-taken-max-roundup-mkv-mp4m4v-v ideo-converters for a complete tutorial; start at the paragraph starting with "After this, it's worth clicking the video track in the upper list if you want to play the video back in the stock Videos app on your iDevice and not in a third-party one".
The background explanation for all this is to be found at http://www.iphonelife.com/blog/87/making-stock-videos-application-play-every-mp4 -files-possible . Note that it uses other, more akward utilities to do the level fixing. Again, if you have a Mac, Subler is your friend.

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