Video Freezing During Playback with X1

For the past 16 to 24 hours or so, I tried to watch several different shows on my TV using the OnDemand menu on my X1 box, the TV Remote app on my iPad or via the xfinitytv.comcast.net website, and the shows keep freezing within the first 10 minutes of play, and then one or more times during the remainder of the program. These freezes last from 5 minutes to over 20 minutes ( I am currently expereinceing one right now during the playback of Masters of Sex). I have paused, exited and returned, rebooted, unplygged etc. Coincidentally, this entire week I have been experiencing intermittent internet outages as well. Not sure if they are related, but it is very frustrating when I am on a conference call or webex, and my phone and desktop drops from the meeting, especially when I am the host! I have not had this issue before, and am thinking this is a capacity issues, since its is a holiday weekend and many folks are trying to do playback, and its just not enough bandwith? I did not have this issue before when I was not on the X1 platform. Please advise, as there are no reported outages in my area.

thejazzdiva wrote:
For the past 16 to 24 hours or so, I tried to watch several different shows on my TV using the OnDemand menu on my X1 box, the TV Remote app on my iPad or via the xfinitytv.comcast.net website, and the shows keep freezing within the first 10 minutes of play, and then one or more times during the remainder of the program. These freezes last from 5 minutes to over 20 minutes ( I am currently expereinceing one right now during the playback of Masters of Sex). I have paused, exited and returned, rebooted, unplygged etc.
Coincidentally, this entire week I have been experiencing intermittent internet outages as well. Not sure if they are related, but it is very frustrating when I am on a conference call or webex, and my phone and desktop drops from the meeting, especially when I am the host!
I have not had this issue before, and am thinking this is a capacity issues, since its is a holiday weekend and many folks are trying to do playback, and its just not enough bandwith?
I did not have this issue before when I was not on the X1 platform.
Please advise, as there are no reported outages in my area.
After reviewing your account I was able to see that currently there is an area issue reported for you. From the information it should be resolve by tomorrow morning. If you continue to have issues beyond this, let us know. We might need to check a few extra things to identity the problem. -FC

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IMovie video freezes during playback; transitions not working

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HI MGD:
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thanks a lot for taking the time to reply. Now I´m even more puzzled knowing that it should work fine on my machine.
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