Video image cut off

When I open an existing project the top half of the preview sreen is black for the .wmv video files. What am I missing?

Copper7777
What version of Premiere Elements do you have and on what computer operating system is it running? In the absence of that information and with a lot of assumptions....
When was the last time you did a Windows Update if your Premiere Elements is running on Windows?
Please take a look at the following thread which represented a then hot topic of 1/2 display for wmv due to problem Windows Update.
http://forums.adobe.com/thread/1264554?tstart=0
Any of that apply to you?
The Announcement that once appeared for this at the top of the forum is now gone since Microsoft has supplied revised Windows Update.
Please let SG and us know the outcome.
Thanks.
ATR

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