Video image lost on conversion?

Just got my Nokia 6300 two days ago and I'm trying to convert some video files to .3gp or .mp4 to store on the phone and watch. No matter what format I use though [no size limit, .3gp or .mp4, different resolution sizes] the converted product has only sound and no image. I can't figure it out any I can't find any mention of this on google or the FAQ's or help files.
OS: Windows xp, both service packs.
Phone: Nokia 6300.
Software package: Latest.
Multimedia player: 6.83.14.1
Original file: .avi format.

I use a piece of software called Nokia Multimedia Converter to make 3GP files. I donwloaded it some time ago but just having a quick look, I can't find a link for it at the moment.
It has proven good, though, and its output has proven compatible with most Nokia phones I've tried it with. If it's still available, give it a try.

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