Video in Purchase History is not in Ipad Air

I bought a new Ipad because I lost the other one. I did a restore but there is a Video I cannot see. It is in my Purchase History but I cannot get it.
Ipad Air 2
iOS 8.1.3
128 Gb
What shoud I do?
Thank you

Where did you do the restore from (iCloud or computer's iTunes), and was it on the iPad when you backed it up ?
If you've moved countries since buying it or if it's no longer in your country's store then you won't be able to redownload it - if either are those apply then do you have a copy of it in your computer's iTunes library or on your backup of your downloads/library ?
If it's still in the store but not showing in the Purchased tab in the iTunes store app on your iPad for redownloading then check to see if you've hidden it :iTunes Store: Hiding and unhiding purchases - Apple Support.

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