Video iPod Stopped Playing Video After Upgrade to 1.2

Hi everyone.
I upgraded mine and my boss' 5th Generation iPods (both are 60 Gig) to version 1.2.
Mine works fine, but he is getting on an airplane and his video stopped working after a few minutes of watching a movie.
Aside from reloading the software (which isn't an option at this point as he is on the plane) does anyone have any suggestions?
Has this happened to anyone else?
I can tell him to reset it, but any other ideas??
Thanks for your replies.

I also just upgraded to ITunes V.7 and IPod Updater 1.2
Now I can no longer view any of my videos (which I purchased online from Apple Music Store) on my iTunes...AND after upgrading to V1.2... now they won't download into any of my 3 iPods either!
(error msg: Video X was not copied because the video format was not supported by your iPod)...these Apple-supplied Pixar videos are in MPEG4 (.m4V format)?

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