Video is lost when published - black screen

Our computer running VC2 for the past year or so just crashed. We've reinstalled VC2 on a new computer, and it appears to work fine. However, when we publish to WMV or AVI, the image is just black - there's no video visible despite the fact that we can see the video on the "REview" section of VC2 so we know it's getting captured. We can also publish to .flv and see the video. I've tried updating Windows Media Player, but we already had version 11 and I don't think it did anything. Does anyone have any ideas???
Thanks!!!

I've got the same issue. Video is fine when practicing and recording but it doesn't actually record the video. How about it Adobe? The first question posted here five years ago was unanswered so is it possible that you have no interest in supporting a product you still sell?

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