Video Issue (iPod shuts off)

This question if for the iPod techs around here:
2 months ago, I would play videos, and they iPod would shut off and go to the apple screen. Sometimes, it wouldn't even turn back on. I sent it back. They SAID they fixed it. I run a video again. iPod shuts off. Same thing. Says the battery if full, then red, then full, then red, then full. I feel I got ripped off big time.

When this happens, it's usually one of three things:
1. A bad video file (make sure it plays fine in iTunes).
2. The iPod's battery is near empty (make sure it's fully charged - the battery symbol has to show a lightning bolt and flash green, otherwise it's not charging properly).
3. There's a problem with the iPod itself. Try the instructions in iPod 101:
http://www.apple.com/support/ipod101/help/
If none of this helps, you may have a bad iPod.

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