Video Issues in Adobe Presenter 9

Video issues - I have inserted a 3 minute video in a Presenter 9 file and it plays fine when previewing but only 6 seconds when published. Plays 6 seconds and then buffers. I have tried inserting different formats and still get the same results. Anyone else have this issue or ideas on how to resolve?

Hi there,
I got a solution from the Adobe Captivate technical team.
As an attempt to resolve your issue
Uncheck the option “Accelerate 3D graphics” under VM Settings by going to VM >> Settings >> Display>> 3D graphics
Once done please try capturing and hopefully this must resolve your issue
I did this and it worked, yeah. However, it is still incredibly frustrating using VMWare, when I am recording using Presenter it keeps freezing and I have to shut the entire system down. Guess I'll try the Partition!!!
Thanks again

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Video playback issue for Adobe Presenter 9 when publishing to Adobe Connect Pro 7

Hello!
I am having an issue with video playback for Adobe Presenter 9. When I preview the presentation on my computer there are no issues with any of the MP4 videos that I have loaded into my presentations. However, when I publish the presentation to Adobe Connect and access the URL the videos are either delayed or do not appear at all. We are using our own Adobe server which we purchased in 2008, along with Adobe Connect Pro 7. We recently updated our Adobe Presenter software to version 9. Is there an incompatibility issue between Adobe Presenter 9 and our current Adobe Server/current version of Adobe Connect? Or do I need to do something different in Adobe Presenter when importing the videos? Note: I have tried FLV videos and had the same issue.
We are trying to launch of series of webinars (each webinar has between 15-42 slides), which was the whole purpose of updating our Adobe Presenter and Adobe Captivate software....hopefully we can resolve this video issue.
Thanks!
Dana

Connect 7 didn't support MP4 video content, as I recall. Another issue is that Connect rooms are using Action Script 2 (AS2) while Presenter 9 uses AS3, and the two code languages don't play well together. You don't mention if you are using the meeting application to display the presentation, but it is worth mentioning. If the presentations are stand alone, then the AS3 issue should be non-existent, but the MP4 support may be.
Is there a reason you haven't updated the Connect software to Connect 9 (or at least Connect 8.1 where the Connect application became AS3 as a whole and supported MP4 content)?

How to record a simple sidebar video as in Adobe Presenter 7

In Adobe Presenter 9, how to record a video with my webcam to put as a sidebar video for one slide ?
In Presenter 7 we could do that easily. Now with the new video editer we can make great videos and capture the screen. But that's not what need...
How to do a simple sidebar video without capturing the screen...
Look at the point 4 on this website: http://help.adobe.com/en_US/Presenter/7.0/WS56318F3C-65A7-477b-8CAA-2CBF0902BA5B.html
3-...Capture video...
4-...then select... ...sidebar video to record video for the Presenter image area.
It was easy in Presenter 7 !!!!!!!!!!!
Thanks

When you use the video recording feature in Presenter 8+, it does record a stand alone WMV of your webcam. While the workflow isn't as clean as before, it can be inserted back in just as a sidebar video, without the background screen capture. Here is how you can do it:
Use the Presenter Video Creator to record your video. Disregard that your screen is being captured, you won't use it.
After you record your video, Save your project. Don't publish it, as the published output is useless to you.
Back in Presenter, choose to Insert Video.
Browse to your webcam capture (My Documents > My Adobe Presenter Video Projects > {What ever you named the capture} > mt). Should be named something like presenter_video1.wmv
Presenter will convert it to FLV, you can select the quality and location, slide or sidebar, as in previous versions of Presenter.
If desired, you can use a 3rd part video conversion tool to convert the WMV video, but that may not be necessary.

My screen resolution is distorted when I go to record a video recording in Adobe Presenter?

How can I stop this from happening, or not happening so much. i am on a dual monitor set up, if that makes any difference.

The application automatically resizes your monitor to either 640 X 480 (SD) or 1280 X 720 (HD). This may make the image on your monitor appear distorted if the monitor stretches the image to fit the screen. You can verify that the image is or is not distorted in the recording after the capture is made.

Mouse problem in Adobe Presenter Video Creator

I have Adobe Presenter 9.0.2 build 173, 64-bit and I seem to have a strange thing going on in Adobe Presenter Video Creator when I use it to do screen recording to demonstrate software.
If I allow it to change my screen resolution as recommended by the application - 'change display Resolution during recording (Recommended)' - the mouse click occurrences recorded in the video occur a small distance away from where I actually clicked the mouse. So say I'm demonstrating the Ribbon in Microsoft Word 2013. If I click on the 'Home' tab on the ribbon, the video makes it look like I'm clicking on the 'Insert' tab just to the right of it.
However, if I uncheck the box 'change display Resolution during recording (Recommended)', the moue clicks in the recorded video are in exactly the correct positions. I would be happy to record in this mode but the trouble is the fonts and pixels are not as clear when I record in this way with the display resolution box unchecked as when I record with the box checked.
I'd like to know how to let Adobe Presenter Video Creator record at the recommended display resolution and have mouse clicks recorded correctly in the correct locations.
Any ideas anyone? Thank you.
Peter
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Problem SOLVED!
On a hunch, I searched for DPI via the search function in the Windows 8 charms bar and opened the item 'make text and other items larger or smaller'. Under the heading 'Change the size of all items', I found that the slider was set exactly halfway between 'Smaller' and 'Larger' and below this, there was a checkbox titled 'Let me choose the scaling level for all my displays' which was unchecked. I put a check mark in the box and changed the scaling from the existing 'Medium - 125%' to 'Smaller - 100%'. Windows told me I had to reboot the PC to make the changes take effect. On rebooting, my desktop icons were smaller than before, confirmation that the change of DPI had taken effect.
I then made a video test with Adobe Presenter Video Creator with the 'Recording Preferences' setting 'change display resolution during Recording (recommended)' checked and to my satisfaction, ouse clicks no longer appear offset any more. And video quality in the published video looks great.
I'm happy!
Peter
(N Wales, UK)

Timing Flash animations in Adobe Presenter

Hey everyone.
I've got a rather exotic problem:
I'd like to make a video with the Adobe Presenter in which an animation (made in Flash) is running while I am talking. Since there are multiple animation steps with pauses in between, I need to find a way to time the animation steps. I know I can do this in Flash by prolonging the pauses in between the steps, but that strikes me as rather complicated (because I have to know my exact speech timing when composing the Flash file).
Do you know another way to pause and continue the animation while recording my talk?
My idea was the following:
Put a button into the lower corner of the flash file which needs to be clicked to continue with the animation after each animation step. The problem is: While recording with the Presenter, I cannot click the button.
Any ideas??
I'd appreciate any help I can get

Question: why not just include your audio track directly within your Flash anim? This way, you can sych your visual elements to the narrative right in Flash without having to guess where or when something should happen when playing back in Presenter.
Just remember, however, that all SWF files need to be set to 30fps so that they'll play correctly in your Presenter content.
Rob
http://www.robrode.com/yabb/

Adobe Presenter in Technical Communications Suite 5?

Is Adobe Presenter 9 included in Technical Communications Suite 5? I just downloaded a trial version of Tech Comm Suite 5, but did not receive Adobe Presenter (only Adobe Presenter Video Creator).

Yes, Adobe Presenter 9 is a part of Technical Communication Suite.
Have you ever install Adobe Presenter 9 on your machine ?
Please check the version of your Microsoft PowerPoint.?
Please check this document for tech specs and installation instructions.
http://helpx.adobe.com/presenter/release-note/presenter-9-release-notes.html
Regards,
Rajeev.

Adobe Presenter 7.0.1 update

The Adobe Presenter 7.0.1 update fixes some important issues
in Adobe Presenter 7, details of the issues fixed and installation
instructions can be found
here
The update can be installed via Adobe Updater (Adobe
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Paresh Kharya
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If you want to use Presenter 7.0.6 (note that it is an Action Script 2 [AS2] application and won't work in live Connect, or any other AS3 application), you should follow the steps outlined here: http://helpx.adobe.com/presenter/kb/install-presenter-7-office-2010.html
If you want to use Presenter 7.0.7 (AS3), it is a stand alone installer, and previous versions of Presenter must be uninstalled first. Steps for installing 7.0.7 can be found here: http://helpx.adobe.com/presenter/kb/upgrade-presenter-7-0-6.html

Adobe Presenter Video Issues

I imported an MP4 video into my PowerPoint presentation with presenter. When I play the imported version on preview, it only plays part of the video and stops mid-way. I have verified that the video I imported is the full length version from viewing the original. I tried deleting the imported video and reimporting it. This did not fix the problem. It keeps stopping at the same place. Can you please explain how to make the full length video import and play?

HM, you may need to try re-creating the hyperlinks, and see if that helps. It may come down to a process of elimination of objects on the slide to figure out why the links don't work.
For video converters, you can look at using the Adobe Media Encoder. You should be able to use version 6 without a CC membership, not sure about version 7. Adobe - Adobe Media Encoder : For Windows. Otherwise, you might want to try handbreak, as it is free. If you like Movavi, then that seems like a reasonable option, I personally like using AVS, and it is priced similar to Movavi.
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Recording iSight Video plays back too fast in Adobe Presenter/Office 2010?

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Running Presenter within PowerPoint detects and records using iSight. But the Playback is too fast, chipmonk like.
Perhaps its an FLV codecs issue.
Running Bootcamp 3.2 Software on Windows XP SP3 on an Intel iMac Core 2 Duo 2GHz 1,5GB Ram

Hello,
Do you mean that when you see the video inside Video Creator, slide 10 appears for a split second and then jumps to slide-11?
Can you record the same scenario in diagnostic mode and send us the logs.
Follow these steps -
1. Close Video creator if it is already opened
2. In Windows > Programs > look for "Troubleshoot Adobe Presenter Video Creator"
3. Launch the same and record the exact same steps
4. Stop recording > Ensure that the issue has been reproduced.
5. Close the application.
6. While closing, it will prompt you to send us an email with collected log reports.
Kindly send the logs. We will go through it and get back to you.
It will also be great if you can send us the presentation in which the issue is reproducible.
Regards,
Mukul

Calling a YouTube video in Adobe Presenter

Hi All,
I have been working on an eLearning module on the platform of Adobe Presenter, in few of the slides I'am suppose to call youtube videos. I could embed the required .flv file directly after downloading it from youtube and it works fine but the issue is its consuming a lot of band width when accessed on lot of comps at a time.... I have tried a lot of shortcuts via google and many more tutorials but I was not successful in calling a youtube video directly from youtube server. I have tried replacing the required .swf file after publishing the file from Adobe Presenter where that .swf file would be calling or mirroring the necessary youtube video via some AS3.
The swf file works fine when its uploaded in to a server but doesnt work in the published presenter zip file when inserted as a general swf file.
Need some help desperately..

Hi,
I want to do the same thing.
I don't want to download a Youtube video and import it in my Presentation. I want to Embedded it.
I know that Articulate Presenter is a competitor, but I found that tutorial : Add a YouTube video to Presenter | Presenter '09 | Assistance Articulate
How to do it in Adobe Presenter ?
thanks

Video playback not working in Adobe Presenter 9 VMWare Windows 8.1

I have a iMac OS X 9.0.1.
I downloaded VMWare 6
Windows 8.1
Office 2013
Presenter 9
Windows Media Player
I can open the Adobe Presenter Video Creator and access my iMac's webcam, it shows me in the webcam; however, when I record, and then stop recording it is coming out blank. I can hear my voice, but it is not showing anything I did on the screen or my image. I tried all day yesterday to fix this. I updated my drivers, I downloaded Driver support. I emailed Microsoft. I am at a loss.
I had someone sent me an Adobe Presenter Video Creator that they had already done and it is now showing the vidoe portion of that, although I can hear his voice and view the CC.
Other .mp4 videos are working fine.
Any help please????
Thanks in advance. Anita

Hi there,
I got a solution from the Adobe Captivate technical team.
As an attempt to resolve your issue
Uncheck the option “Accelerate 3D graphics” under VM Settings by going to VM >> Settings >> Display>> 3D graphics
Once done please try capturing and hopefully this must resolve your issue
I did this and it worked, yeah. However, it is still incredibly frustrating using VMWare, when I am recording using Presenter it keeps freezing and I have to shut the entire system down. Guess I'll try the Partition!!!
Thanks again

Synchronising video to slides in adobe presenter/ adobe connect

HI All,
We use Adobe connect for live webinars. Our client now has prerecorded video of the presenter and wishes us to synchronise the powerpoint slides to play along side the video. This is usually done as a live event with us using a live video feed and the presenter forwarding the slides within Adobe. They wish to recreate this using pre recorded footage.
If we do this manually, (i.e. load up the slide deck and video to the room and manually forward the slides whilst playing the video in a video pod) synchronisation is an issue due to buffering at the viewers end. The Slide deck slowly gets further and further behind or in front of the video until it no longer makes any sense.
If we put the video and powerpoint in to a single video slide we loose resolution of the powerpoint.
What we would like is to use Adobe presenter, thus keeping the resolution of what are quite busy slides and having the talking head clearly present.
Any ideas? It seems synchronising with audio is standard but not with video. Ideal would be to replace the photo id image with the video.
Sorry but any replies that suggest not having the video or making the slides less busy are not helpful ;-)
Thanks in advance

The two suggestions I would put out there are:
- Reach out to Adobe Support about the recording sync issue. They may be able to resolve it. Adobe Connect Help | Adobe Connect Support
- Look at Captivate. It does a much better job of handling the addition of video to a presentation and allowing you an easier path for syncing video and the presentation. This is a monumentally dificult task in Presenter.

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After capturing a video and demonstration using Presenter Video Creator, I am able to edit the video, choose whether I show talking head, demo, or both. The program seems to record everything as I would expect. However, when I attempt to publish, it goes to 5% and then gives me this error: "Application encountered an internal error." It does not matter if I try to publish to my computer, adobe connect, or anything else. I see so many great possibilities for this product, but if I can't publish, then it is completely useless to me. Does anyone have a fix for this?
Adobe Presenter Video Creator version: 8.0.1.260, 64-bit
Thanks,
JJ

Are you getting the internal error during publishing? or is there any other issue with the Video creator.
Can you explain the whole process at which you are getting the internal error?
The latest graphics driver provided by Intel is of version (6.14.10.5437) dated 2/13/2013.
Did you downloaded and installed the driver by traversing through this link http://www.intel.com/support/oems.htm
Did it throw any error while installing the driver?
Please mention your system name and identification number, i'll check whether your system manufacturer is providing any new updates for your graphics driver.
Also mention the name of the camera you used for recording.
Please make sure you are following the below checklist for recording any new video.
This is a general checklist that should be followed before using Video Creator.
Are your video card driver is up to date? Please check whether you have the latest driver from the manufacturer’s site.
Are all unnecessary applications closed?
Do you have sufficient free space on your hard disk? At least 5 GB is needed, but around 15 GB is recommended.
Are your webcam drivers up to date? It is recommended to install the webcam driver from the webcam cd or the webcam company’s site.
Are you capturing your video in a well-lit environment? Most webcams perform poorly in bad lighting.

Why in Adobe Presenter 10 do imported MP4 NTSC Videos automatically loop in Powerpoint

Why in Adobe Presenter 10 do imported MP4 NTSC Videos automatically loop in Powerpoint

I am not able to reproduce the issue at my end. Could you please send me a MP4 video in NTSC mode for testing. what is the workflow you are using to import the video .
Regards,
Rajeev.

Video Issues in Adobe Presenter 9

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