Video motionless but audio running normally

When I play the sequence the video is still while the audio runs normally. When I stop, the video jumps to the stopping point.
How can I fix it?
My project Settings are: Format HD,Use: Custom Setup, Rate: 23.98fps.
Sequence Preset: XDCAM EX 1080p24 VBR, Capture Preset: Generic Capture Template,
Device control preset: non-controllable device.

My project Settings are: Format HD,Use: Custom Setup, Rate: 23.98fps.
Sequence Preset: XDCAM EX 1080p24 VBR, Capture Preset: Generic Capture Template,
Device control preset: non-controllable device.
Hi Ruth
I'm guessing that you are reporting these settings as per what is shown when you look in the Easy Setup window ... but it does not tell us what format the source footage you are using in your sequence is (for that you need to select a clip instance in the timeline and press Cmd-9, then report the format details displayed), nor does it tell us what are the active sequence settings in your current sequence (for that, with the sequence open and the sequence window active, you need to press Cmd-zero and then report the settings details displayed). Given all those details then its likely someone will be able to help you.
Best
Andy

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