Video of the Week! Wk6 - Scrolling through channel...

Hi everyone
Our 6th ‘Video of the Week’ is about how to scroll through channels quickly on BT Vision.
Check out the video below to find out more…
Previous Videos of the Week:
Wk5 - How to find more info on the programmes you watch
Wk 4 - How to make the most of the shortcuts button
Wk 3 - How to set up surround sound
Wk 2 - Changing picture size for widescreen TVs
Wk 1 - How to set Parental Controls
If you can’t wait until next week’s Vision Video of the week, you can check out the rest of our Help videos on the BTCare YouTube Channel.
Happy watching!
Kerry
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I've been trying to find this app but can not find it, do you can help please?

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Wk 7: Video of the Week - How to reset your email ...

Hi everyone.
This week's video of the week shows you what to do if you've forgotten you BT email password. Check it out for some quick advice on how to fix this:
Thx
Kerry
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Greetings,
If you think you may have entered the email account information incorrectly:
1.) If you aren't 100% sure about the settings for your email account, contact whomever handles your email for you and get the following information:
email address
outgoing email server address
outgoing email server port number
outgoing email server user name and password
2.) Go to iPhoto > Preferences > Accounts, click on the email account in question and then hit the "-" minus sign to delete it. You can then re-add it with the correct settings from your email provider.
Hope that helps!

Is there a way to make the arrow keys scroll through a page (webpage or other)? Lately, it seems to go right from the top of the page to the bottom, skipping everything in between.

Is there a way to make sure the arrow keys scroll through a page rather than jumping from the top to the bottom?

It is kind of strange that the files are not being overwritten. If you publish to a local folder and upload with an FTP app you should be able to set this to over write the old files.
http://www.iwebformusicians.com/iWeb/Publish-Website.html
http://www.iwebformusicians.com/Search-Engine-Optimization/Upload.html

Keep the zoom level the same when scrolling through photos

To decide which is the best photo that i’ve got, i usually compares the details by zooming and switching through photos back and forth, but keep the zoom level the same..
The problem is, in iPhoto 11 i can’t do this..
Because everytime i scroll to another photo, it always zoomed out by itself..
Does anybody know how to retain the zoom level when scrolling through images?

How hare you zooming? When I double click on a photo to bring up its full sized image and use the keyboards arrow keys to scroll thu the size stays the same? Is that how you're doing it?
Have you tried using the Full Screen mode?
OT

I can receive mail but cannot answer or forward or do anything with the body of the message including scroll through it.

My mail program has stopped working. I can receive emails but cannot do anything with the message,scroll through, answer or create a new message to be sent.

Quit the mail app completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Or .... Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

Wk 8 - Video of the week: Improving speed with a B...

Hi Everyone
This weeks video shows you how to fit a BT Accelerator. Extension wiring around your home can affect your broadband speed. Fitting a BT Accelerator (which you may also have heard called an iPlate) can really help improve it.
To view our other videos, visit our YouTube Channel.
Thx
Kerry
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I came across a facility to check on reported faultsb at https://www.bt.com/consumerFaultTracking/secure/faults/tracking.do?pageId=5&reload=true
so I tried it out to find only the last fault (Sept 14th) - it took ages to load BT's speedchecket and eventually after running it the speed was 0.62mb - so it had obviously speeded up by then. last week on one occasion it was running at 0.22mbits and earlier that day I had 0.0mbits - however the fact it gave me a result at all suggests it was more than that (perhaps the software was "too ashamed" to say what it really was!). If so the software is more intelligent tan most of the people at the call centre.
The thing is since switching to BT I get around 0.7-0.8mb but when I complain it sometimes goes up to 1 or 1.1mb but within 24 hours it drops to 0.8 and after another 24 hours bottoms out at 0.6-0.7 once more. On several occasions BT has sent out engineers, and it seems the "fault" is around 700m of cable - that is, 700m down the road there is a 4mbits service but at my roadside connection point the speed is around 1mbit (on a good day, just after BT resets the kit at the exchange). I have madee a dozen calls this year - but only the last one (2 weeks ago) is shown on the tracking service - and that was closed a week ago - there are no details it just saus "closed").
All BT did wes reset the exchange equipment on the day I called - as the speed went up to 1m as usual and as I predicted it was down to 0.6 again 2 days later. BT recons that they are providing me with 1mb speed and that is all they are obliged to do. but that is like a Reliant Robin dealer saying he can prove the car will run at 50mph and goes to the top of a gradient turns the car around, gets the needle up to 51mph going down the hill and then says - see it will do more than 50. Rubbish service is rubbish service.
R

Free Music Video of the Week?

Has iTunes stopped offering one? For the past few weeks (actually more like months) I haven't noticed a free music video.

Click here for this week's free music video: http://itunes.apple.com/us/artist/metallica-slayer-megadeth/id397676358
(link will open in iTunes)
Message was edited by: Bad Joss

When I attempt to scroll through a page using the arrow keys, the browser instead scrolls through the address window. How do I fix this?

I have already tried changing the caret scrolling option, that's not it.

Do you mean that you scroll though the tab history or though open tabs?
With which cursor keys does this happen (Left/Right or Up/Down or others like PageUp/PageDown)?
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

No free music video of the week this week ?

Or did I not look close enough ?

Click here for this week's free music video: http://itunes.apple.com/us/artist/metallica-slayer-megadeth/id397676358
(link will open in iTunes)
Message was edited by: Bad Joss

Why won't time machine open up to the page where it gives me the option to back up my mac onto my external passport? It just brings me to this page where it gives me the option to scroll through my tabs.

My time machine application was working fine earlier, but when I clicked it again it just led me to this. How do I open up the page where it gives me the option to back up my mac? and how do I choose certain files to back up? Because I don't want to back up my whole mac, just certain files.

You are clicking on the wrong TM icon. Or not clicking it correctly.
Use the TM icon in the top menu area. You can always open TM preferences from System Preferences.
You can also right click OR Control Click on the TM icon in the dock.. and go to the same place.
Ie open TM preferences.
But it is not so easy as you seem to think to setup TM to backup this and not back up that.
See pondini for info on how to use TM.
http://pondini.org/TM/FAQ.html
See Q10 for excluding items.
And info on how to do backups manually.. just turn off auto backups.. you can start them manually when you like.

Does itunes have a free music video of the week every week, or just once in awhile? If not, why do they call it "Free Music Video of the Week"?!

LOL, but really would like to know...

I guess then this is a serious shortcoming of iTunes... Up till this point I owned an RCA Lyra MP3 player and it had no problems whatsoever doing these things. I guess, after seeing how iTunes and iPod works, I'd rather return to Lyra if it had an 80 G version. The only thing that still keeps me with iPod is the capacity.
It seems like that iTunes is a very cumbersome program and it tries to be so much user friendly that it even tries to eliminate the human element. Sometimes, it makes sense to keep files organized in specific manner. Especially when there is work involved and productivity.
I guess I will just delete everything from the play list and read in the main folder every once in a while, leaving the machine working on it during the night or something, then another night, it will refresh my iPod. That's the only solution I see right now.
It is interesting that a huge program like iTunes cannot do what a small one like Lyra can. And I even read in user groups that some people created programs for this problem, but those programs don't work with iTunes 7 well yet, so I am stuck with the manual updating or the brutal deletion and re-reading.
Thank you for the answer. At least I know what not to expect from the program. I just use it for only one purpose: load music onto iPod, then forget about it. It quite an unuseful program for me otherwise.
G5 Mac OS X (10.4.8)

Compiled PDF (from 8MP images) lagging/flashing whites/refreshes while scrolling through the pages.

Hi guys,
I would like to find out how exactly to optimize the pdf file so that I don't experience the problem mentioned in the subject line.
what i did was take pictures of a few documents (80% text, 20% images) using a Canon G12 (had similar results with a DSLR too), and compiled them into a 200page PDF, using medium quality in PDF complier.
after that, i used Clearscan to OCR the whole thing, + cropped the white borders to make it fit nicely.
however after saving the PDF file, scrolling through the images feels laggy, it needs to "refresh" itself every now and then, which appears as flashing whites.
how do i prevent that?
i'm extremely certain it's not the problem with the computer.
i have tried with a quad core i7 sandy bridge with 16gb ram and it lags. it lags on other computers as well. however, a normal ebook with images and text scrolls through smoothly. what is it that i'm doing wrong?
i am on Acrobat X Pro by the way.
Thanks!

Hi guys,
I would like to find out how exactly to optimize the pdf file so that I don't experience the problem mentioned in the subject line.
what i did was take pictures of a few documents (80% text, 20% images) using a Canon G12 (had similar results with a DSLR too), and compiled them into a 200page PDF, using medium quality in PDF complier.
after that, i used Clearscan to OCR the whole thing, + cropped the white borders to make it fit nicely.
however after saving the PDF file, scrolling through the images feels laggy, it needs to "refresh" itself every now and then, which appears as flashing whites.
how do i prevent that?
i'm extremely certain it's not the problem with the computer.
i have tried with a quad core i7 sandy bridge with 16gb ram and it lags. it lags on other computers as well. however, a normal ebook with images and text scrolls through smoothly. what is it that i'm doing wrong?
i am on Acrobat X Pro by the way.
Thanks!

My iphone 4s will not play any music it just scrolls through the entire list and says url not found on this server

Please help. I am going to go pop in a minute!!
All this happened after installing IOS 6!!

I have the same issue - Home Sharing is setup on my macbook pro and works absolutely fine from my Apple TV but no longer works from my iPhone 4S now running iOS7.04
Macbook Pro with OS X 10.6.8
iTunes 11.04
Apple TV (latest software update?)
iPhone 4S with iOS7.04
Let me recap...Apple TV can access shared music library via Home Sharing with no issues. The iPhone 4S can ACCESS the shared library, SCROLL through the songs, but when I attempt to PLAY a song it just skips it and sends me back to the browsing screen.
I appreciate any response.

How do i scroll through calendars appointments using ios 7.1.1

I just upgraded my iphone 4s to ios 7.1.1 and lost the ability to scroll through appointments in my calendars, with the upgrade you have to view day by day and cannot scroll through the week, the month or the year to see what you have coming up for appointments. I hate the upgrade, maybe i'm missing something, anybody have suggestions?

Hi dilbert41,
Thanks.. There's nothing after the info button.. Sharing the screen shots.. hope this helps...

Video of the Week! Wk6 - Scrolling through channel...

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