Video playback and processing delays
I'm currently using a HP P6240f Desktop
When playing a video, the video portion will start and stop as it pleases, however, the sound will continue to play normally. Since the two are not in sync, I don't believe it to be a buffering issue. I currently use Comcast Business with the highest Internet speed available.
Now here is the strange part, as soon as I touch my mouse the video will immediately start playing again.
I checked my Adobe flash player and it is up to date and I have 8 gigs of ram and It doesn't matter how many programs I'm running. I also use Carbonite but this problem still occurs whether or not Carbonite is running in the background.
I've also noticed, that when things are loading, that to will stop, and start up once I touch my mouse.
Besides buying a new computer, does anyone have any suggestions.
Many thanks for the help.
Jim
Hello @squeaker5570,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having issues with videos not playing unless you move the mouse on your computer. I would be happy to assist you, but first I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this I can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
As well if you could include additional information such as whether this happens when you watch videos online or videos resident on your computer. If it is online videos what browser are you using? If they are downloaded videos or videos resident on your computer what player are you using to view them? I am assuming you are watching online videos based on your post, but I need to confirm to ensure I get an accurate picture of what is going on.
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
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