Video playback error 8100 Pearl

Hi, new to the BB family, great board. I'm trying to view video I download on my media card.  It is the .avi format, so I thought it should work ok. The video is from a casio camera, only 8mb, and it is recognized on the handset in the media card video folder, but when I select play, I get the error message.  I'm leaning toward thinking I have a coversion problem, but not sure.  I'm going through the BB desktop software "Media Manager" and I select the "convert for optimum playback" option. Is there an easy way to convert these short .avi clips to a readable format?  Is there any software recommended for this?  Thanks 

Try resetting your iPad by holding down the home & sleep/wake buttons simultaneously until the Apple logo appears then let go & let the iPad boot up normally.
If you still get the error, uninstall then reinstall the Uverse App.

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