Video playback issue for Adobe Presenter 9 when publishing to Adobe Connect Pro 7

Hello!
I am having an issue with video playback for Adobe Presenter 9. When I preview the presentation on my computer there are no issues with any of the MP4 videos that I have loaded into my presentations. However, when I publish the presentation to Adobe Connect and access the URL the videos are either delayed or do not appear at all. We are using our own Adobe server which we purchased in 2008, along with Adobe Connect Pro 7. We recently updated our Adobe Presenter software to version 9. Is there an incompatibility issue between Adobe Presenter 9 and our current Adobe Server/current version of Adobe Connect? Or do I need to do something different in Adobe Presenter when importing the videos? Note: I have tried FLV videos and had the same issue.
We are trying to launch of series of webinars (each webinar has between 15-42 slides), which was the whole purpose of updating our Adobe Presenter and Adobe Captivate software....hopefully we can resolve this video issue.
Thanks!
Dana

Connect 7 didn't support MP4 video content, as I recall. Another issue is that Connect rooms are using Action Script 2 (AS2) while Presenter 9 uses AS3, and the two code languages don't play well together. You don't mention if you are using the meeting application to display the presentation, but it is worth mentioning. If the presentations are stand alone, then the AS3 issue should be non-existent, but the MP4 support may be.
Is there a reason you haven't updated the Connect software to Connect 9 (or at least Connect 8.1 where the Connect application became AS3 as a whole and supported MP4 content)?

Similar Messages

Video playback issues in Air for Android

Hello everybody
I am developing an advertisement application which plays multiple videos. I have faced a very strange problem: nor the simple Video nor the StageVideo are not visible when I run the app on target android device. I can hear the audio but the only way to get the video is to press back button and then get back to app but in this case the video goes over the UI. This happens only on a target device which is a chinese sibo android tablet. It has android 4.1 on board. I have seen a lot of people had the similar issues:
http://forums.adobe.com/message/5429125
but the solution mentioned there - adding <containsVideo>true</containsVideo> to the manifest xml doesnt help
I am using adobe air 4.0 sdk and the air 4.0 runtime on the device. I have tried to change renderMode to CPU/Direct/Auto but it doesn change anything.
The other three android devices I have - toshiba thrive tablet(4.0.4)/ eken tablet(4.2.2)/ htc desire c(4.0.3) play all the video content without any problem.
Any advice will be highly appreciated,
Max

Hi, Chris,
I think this issue: Bug#3832525 - [Android] Video + Stage3D = Video don't work but sound continue playback
Also there is many critical video playback issues:
Bug#3759420 - [Platform_Windows] GPU accelerated video stop playing when screen resolution changes after NetStream.Buffe…
Bug#3810201 - [Android] H.264 video rotating problem
Bug#3503389 - [Platform_Android]StageVideo attachCamera()
Bug#3802932 - [iOS] Video stops playing
Bug#3840986 - [iOS] Simple Video object doesn't work with H.264 (MP4) videos
Bug#3779843 - StageVideo + NetStream + Starling = R6025 Error
Bug#3626740 - H.264 playback conflicts with Stage3D (Android)
Bug#3832327 - [Android] NetStream decodedFrames don't work
Bug#3832141 - Video is not working if you seek on NetStream.Play.Stop and have a bufferTime
Bug#3810979 - AIR on iOS: Using StageVideo makes 2D Display objects opaque/black over Stage3D
Bug#3578045 - new Video() android black screen
Bug#3703836 - Black screen on Samsung Galaxy S4 and Nexus 7 device
Bug#3837870 - [iOS] StageVideo + Stage3D = video not displaying but sound playback
Bug#3840983 - [Android] Returning from Alarm Clock causes black screen when using Video with GPU acceleration
Bug#3840999 - [iOS] [Android] Turn off screen at NetStream.Buffer.Flush causes video not work or crash with some videos
Bug#3844059 - [iOS[ Switching between multiple NetStreams not work
Bug#3773944 - Video view top at android 4.3
and more
All of these problems very important for our business. Often we cannot create stable AIR applications when we need to use videos.
Could you force for faster fixing these issues?

WINDOWS VISTA ITUNES VIDEO PLAYBACK ISSUE!!!!!! AAHHHHHHH!!! HELP!!!!!!!!!!

am using a Dell XPS GEN 5 PC with Windows Vista Premium Edition as the current OS installed. I have latested up date for Itunes and QuickTime (7.1.6) Installed. I have recently bought and downloaded 3 of the Original Star Trek Tv Shows from Itunes. When I try and play one of them, they don't work. The Screen comes up, the show starts, then stops. Sometimes the sound keeps on playing, and then stops. Sometimes it just dosent even come on. I'm guessing (as a highly advanced Windows PC User) That this ia a "video/playback issue, related to a Apple/Vista Compatibility problem. I would like help solving this problem.

hi slideaway!
my computer has a right proper meltdown, switching itself off and restarting to a "Windows has recovered from a serious error" sort of message.
good lord. are you getting any sort of blue screen? if so, what numerical and text codes are you getting with it? (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)
here's a reference on the sorts of things i'm asking about:
Troubleshooting Windows Stop Messages
if you're not seeing a blue screen (or just a flash of one), we can use this technique to make hidden blue screens appear for us:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Startup and Recover" section's "Settings" button
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
love, b

Video Playback ISSUE WITH VISTA!!!! NEEDED HELP BADLY!!!!!!!

I am using a Dell XPS GEN 5 PC with Windows Vista Premium Edition as the current OS installed. I have latested up date for Itunes and QuickTime (7.1.6) Installed. I have recently bought and downloaded 3 of the Original Star Trek Tv Shows from Itunes. When I try and play one of them, they don't work. The Screen comes up, the show starts, then stops. Sometimes the sound keeps on playing, and then stops. Sometimes it just dosent even come on. I'm guessing (as a highly advanced Windows PC User) That this ia a "video/playback issue, related to a Apple/Vista Compatibility problem. I would like help solving this problem.
-Nick.

Do you have a SATA hard drive? I have the same problem you describe when trying to play videos in iTunes. Do the previews of music videos on the iTunes web site play OK? If they do you probably have the same problem with SATA HD and iTunes incompatibility. Not sure who is going to fix that problem and when. I have found one fix that worked for me. Copy your video(s) to a flash drive and then play them from there. It's a workaround and you shouldn't have to do it but it does allow you to watch the videos.

Does Articulate Quizmaker display questions when published to Adobe Connect?

This may have (probably has) already been discussed in the forum, but after searching, I simply can't find it.
When publishing quizzes from other products like Adobe Presenter, Captivate, etc. into Adobe Connect Pro 7, the questions DO display when running reports. However, when I publish quizzes from Articulate Quizmaker, the questions DO NOT display.
After searching the LMS Support area (http://www.articulate.com/support/quizmaker09/kb/?cat=3), it looks like only the question ID will be published into Adobe Connect. However, that is incredibly difficult to quickly glance to understand information in Adobe Connect reports because, as much as I would like to think I am a genius, I just can't memorize what question ID's go with what question.
If this is a limitation, has anyone found a workaround or do we know if future versions of Adobe Connect or Quizmaker will offer any solutions to this?
I have attached a Word document that displays the difference for a visual. Thanks in advance for any assistance you can offer. Still love you all, either way!
Keepin' the joy,
Patti Bryant
Click the link below to view a visual:
http://dl.dropbox.com/u/37915372/Reporting%2BDifferences%2Bin%2BAdobe%2BConnect.doc

Hi there
Unless things have changed, I believe that the Right-Click ability relies on JavaScript. I suppose it's possible that Connect doesn't present things by handing off all the files involved and it is somehow wrapping the Captivate within its own wrapper and thereby ignoring the JavaScript Captivate creates that makes the magic happen.
Hopefully Lilybiri, Rod, Eric or another will come along and either confirm or refute my belief,
Cheers... Rick

Quicktime 7.6 video playback issues

I upgraded to quicktime 7.6 yesterday and is has caused video playback issues when in higher performance with my Macbook pro. I am trying to play 1080p footage in the h.264 compression codec and it is now stuttering. It played fine in my previous quicktime player before the upgrade and it seems to play fine in the better battery setting. The problem occurs with the 9600 nvidia chip but the 9400 works okay. This is troublesome because the 9600 should out preform the 9400.

Update: The problem only happens with MacOS 10.5.6. Running the pre-installed MacOS 10.5.5 the 9400M and 9600M displays movies smoothly using QuickTime 7.6. Disabling hardware-accelerated playback by deleting the "AppleVAH264HW.component" in "/System/Library/Quicktime" also "solves" the problem.

Video playback issues -- no audio through interface

Recently, I've just noticed that some applications will playback through my Tascam US-1800 and others won't. Most of the apps I use it for (recording, Band in a Box, iTunes, etc.) have no trouble But I've only recently noticed that apps such as VLC, the Leaping Brain video playback app for streaming content, and Youtube on Safari will only work using the internal speakers. I've seen a number of complaints about Safari's compatibility with Youtube (and none of the half dozen or so fixes I've tried have not worked, such as unchecking the 32 bit box in the Info box, or the HTML5 issue).
In the case of Leaping Brain (Purple Software) there is an option to use Quicktime instead as a workaround, and that works just fine throught the interface.
I thought flash might be an issue, but the tech at purple software says they don't use Flash. Their app supposedly uses whatever is the "default" device. That's only true if it's set for internal speakers, not true if set to us-1800.
I had this issue with Mozilla too, but Chrome works just fine--youtube and other audio comes through the interface loud and clear.
I did search posts for something similar, but there seem to be a LOT of similar, possibly related issues, but none suggesting why this would be happening. I should had that the drivers for the us-1800 are updated for Mountain Lion, and everything else is up to date as well. So, if this is an issue raised and solved before, I apolgize, but I didn't see it.
Thanks,
Tony
iMac 27" (late 2012)
OS 10.8.5
3.4 GHz corei7
16GB RAM

Is the AVR set to 720P or 1080P for output? Use the resolution button on the front of the receiver to adjust.
Depending on what it is set to, the ATV needs to be set to the same setting.
The ATV does not support 1080i, if the receiver is set to that, change it.
Might be as simple as changing the HDMI port the ATV is connected to on the receiver.

Is there a known issue for using IE11 when using business catalyst cms

Is there a known issue for using IE11 when using business catalyst cms? I have a client trying to update pages on her site using IE11 and the it says it updates successfully, but the new content is not saved.

I concur with Barry; I see no significant difference in using the Home button vs. the gestures. But the "fade" effect is part of iOS 7.1 and there's no way to disable it that I know of.
Regards.

OS X 10.8 video playback issues

since upgrading to OS X 10.8 I have several video playback issues.
I have a lot of videos ripped to my Drobo NAS, connected bij FW 800 to my MacMini (4 GB, 2009). Until recently, playback was smooth, either with VLC or DVD Player.
Since upgrading to OS X 10.8, DVD Player is not playing VIDEO_TS folders anymore, all I get is a chequered screen. This is also happening on my MacBookPro and my iMac i7, so this is not a specific hardware issue.
After upgrading to OS X 10.8.2, videos are playing back jerky and audio is out of sync in VLC and QuickTime.
Since I have 10,000+ videos in my library, this is absolutely unacceptable
I tried reinstalling OS 10.8, and trashing the prefs, but to no avail.
please help.

Are you running the latest version of VLC player?
http://www.videolan.org/vlc/download-macosx.html
Hope this helps

Video files in Captivate 6 externalize when publishing the project. Is there any way to publish an S

Video files in Captivate 6 externalize when publishing the project. Is there any way to publish an SWF project with the video files all in one single file?

Rhonda, I used Captivate 6. Create a New Project. Set the project size to the size of your MP4. In my experience, this was 640 v 480 which also happened to fit nicely within my final project.
From the menu, select Video > Insert Video. Choose "Multi-slide Synchronized" and point to the MP4 on your local drive. Select a skin and playbar that you like from Project > Skin Editor. Then publish. In the Publish dialog, choose SWF as your output format option (not HTML5).
This is the SWF that I added to my master project through Insert > Animation.
Hope this helps!

Video playback issue in Presenter 9

Hi
I have Office 2013 and Presenter 9. Everything works as outlined in the various tutorials etc but there is no video when I run the presentation.
I get audio only.
Is it a video format issue? What is best?
Thanks
Scott

Are you inserting the video through the Presenter Insert Video function or through the PPT Insert Media function?
Presenter will convert all supported video formats into FLV, except MP4, which it leaves as MP4. If you can have your video in either FLV or MP4 before inserting into Presenter, then it leaves Presenter's video conversion tool out of the list of possible problems, and you retain more control over video quality settings.

Multiple video playback issues

Hi All,
I would dearly appreciaty any light anyone could shed on this issue - I have run into a couple of Flash bugs that have stumped me for quite a while, and my deadline is aproaching fast.
Essentially, I would like to play back 3 reasonably high res videos (On2 VP6-S) simultaneously in one Flash App (using flash.video, netstream and netconnect - code only). Unfortunately, when I do this, the video playback drops a lot of frames, however, CPU usage does not go much above 50% - spread over both cores. I'm using a Core2Duo. If I play the same 3 videos simultaneously in 3 separate flash apps (FP10), they play much better (and use close to 100% CPU). I even tried creating it as an AIR app with 3 separate windows (NativeWindow), but that made little difference. I have lodged this as a bug via the Flash Bug Reporting System (http://bugs.adobe.com/jira/browse/FP-2341).
And yes, I do need to be doing something as crazy as this - it is for a pretty cool kiosk app, so I know what hardware will be used (and it has a good Graphics Card).
One promising workaround appeared to be playing back a single NetStream in multiple Video instances, as it is NetStream that does the decoding, so I could decode once and present it in 3 places. Two of my video objects are actually the same flv (on different monitors), so there would be a 33% saving right there. If necessary, I could encode both flvs into a single 1920x1200 flv (I've checked - it would play back ok) and then use video.mask to show the relevant bits.
However, another bug has been reported at http://bugs.adobe.com/jira/browse/FP-920 saying this does not work - Video in the object that last called attachNetStream(ns) will play, all others will freeze. They do mention a workaround that gets both videos to play - reset the size of freezed videos on ENTER_FRAME event. However, I cannot get this workaround to work - my first video is empty (not even frozen).
So there are a couple of things I would love any feedback on. Firstly, if anyone has insights on how I could get this to work. Secondly, if anyone could try the "multiple videos on one netStream with workaround" code below (simply copy, paste and point to a relevant flv) and let me know if it works and the versions of software they used, I'd be very thankful.
---------------Code Begins-------------
import flash.events.Event;
import flash.media.Video;
import flash.net.NetConnection;
import flash.net.NetStream;
showRedrawRegions(true); // both the placeholders and the entire window redraws every frame.
// When only video1 is attached, only video1's region is redrawing
// When both videos are attached, both video's regions are redrawing, BUT video1 is empty.
trace ("Capabilities.version = " + Capabilities.version); // = WIN 10,0,22,91 // in Flash CS4 10.0.2
//var nc:NetConnection = new NetConnection( null ); // Got Eror: 1137: Incorrect number of arguments. Expected no more than 0.
var nc:NetConnection = new NetConnection();
nc.connect(null);
// Connect nc here ...? Unnecessary in this case?
var ns:NetStream = new NetStream(nc);
ns.client = new Object(); // Simplest way to deal with cuePoints and metaData by doing nothing. For more, see http://blogs.adobe.com/pdehaan/2006/07/playing_back_flvs_with_actions_1.html
var stream:String = "test.flv";
var video1:Video = new Video(); // Defaults to size of 320x240
var video2:Video = new Video(); // Defaults to size of 320x240
video2.x = 320;
addChild(video1);
addChild(video2);
ns.play(stream);
video1.attachNetStream(ns);
video2.attachNetStream(ns);
// PROBLEM: Video in the object that last called attachNetStream(ns) will play, all others will freeze.
// See WORKAROUND below for solution:
//WORKAROUND to stop the first split stream from freezing:
addEventListener(Event.ENTER_FRAME, onEnterFrame);
function onEnterFrame(e:Event){
video1.width = 320;
video1.height = 240;
trace ("video1.videoWidth = " + video1.videoWidth);
trace ("video2.videoWidth = " + video2.videoWidth);
// When only video1 is attached, video1.videoWidth = 1920, video2.videoWidth = 0
// When both videos are attached, video1.videoWidth = 0, video2.videoWidth = 1920
---------------Code Ends-------------
Letting me know what exact versions of the following software was used would help a lot:
- Windows/OS (e.g. XP SP3).
- App code was written in. (e.g. Flash CS4 IDE 10.0.2, Flash Develop 3.0.1).
- App code was compiled in. (e.g. Flash CS4 IDE 10.0.2, Flex SDK 3.4.0.6955).
- Type and Version of Flash Player used (e.g. Standalone Debug Flash Player v10,0,22,91).
The versions I used are listed above.
Lastly, for what it is work, I found three interesting/informative results, but they didn't help me:
- When only video1 is attached, video1.videoWidth = 1920, video2.videoWidth = 0
When both videos are attached, video1.videoWidth = 0, video2.videoWidth = 1920
- When only video1 is attached, only video1's region is redrawing
When both videos are attached, both video's regions are redrawing, BUT video1 is empty.
- var nc:NetConnection = new NetConnection( null ); // Got Eror: 1137: Incorrect number of arguments. Expected no more than 0.
So I had to change it to:
var nc:NetConnection = new NetConnection();
nc.connect(null);
Does this mean my NetConnection class is different and maybe incompatible with this workaround?
Many, many thanks,

How to view/hear pretty much everything:
Assuming you already run OS 10.4.9 or above and have Quicktime 7.2, and are using Safari 2 or 3, download and install (or re-install even if you already had them) the latest versions, suitable for your flavor of Mac, of:
RealPlayer from http://uk.real.com/player/
Flip4Mac WMV Player from http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx (Windows Media Player for the Mac is no longer supported, even by Microsoft)
Perian from http://perian.org/
Adobe FlashPlayer from http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash
In Quicktime Preferences, under advanced, UNcheck Enable Flash, and under Mime settings/Miscellananeous only check Quicktime HTML (QHTM).
In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them).
The world should now be your oyster!
You should also have the free VLC Player from http://www.videolan.org/ in your armory, as this plays almost anything that DVD Player might not.

Swf won't load on web but ok locally (believe only video playback issue)

Hi all,
I am very new to flash....literally first day into it.
I converted a mov into flv and imported the flv with playback component. When I publish, I am able to see both (via the swf and the html) from my browser. Once I uploaded the swf and html onto my webserver (both files are stored in the same folder just like how I had it locally), the swf won't display the video.
Now, I have a button (when clicked, it skips the playback and go directly to the site) and the button works fine. So, I think it is only limited to the video playback.
Any help appreciated.

Hi Ned,
I was just fiddling with it and it seems to be working now. I think your advice of putting the flv there helped?!?! Thanks a billion!
http://www.astoryconcept.com/index1.html
The only minor issue that I need to fix and not sure how yet:
-it stops during the initial playback (I guess my flv is a little large 4mb and I might have to optimize it to a smaller file)
-it didn't center itself when I drag the browser larger/smaller
Now that it works, I want to see if I could optimize it. Wandering if there is a "BETTER/EASIER" way to take me to a url at the end of the video playback.
What I did in here:
I created a cuepoint at 23 second (that's the end of the video) and it will take me to a url (here: adobe.com). Below is the actionscript I had in there (using code snipper) [One is for "Skip Intro" that will bring me to cnn.com; and the other one is the cuepoint that will take me to adobe.com):
================================================================
/* Click to Go to Web Page
Clicking on the specified symbol instance loads the URL in a new browser window.
Instructions:
1. Replace http://www.adobe.com with the desired URL address.
Keep the quotation marks ("").
skip_intro_btn.addEventListener(MouseEvent.CLICK, fl_ClickToGoToWebPage);
function fl_ClickToGoToWebPage(event:MouseEvent):void
navigateToURL(new URLRequest("http://www.cnn.com"), "_blank");
/* On Cue Point Event Handler
Executes the fl_CuePointHandler function defined below each time a cue point is passed in the specified video instance.
Instructions:
1. Add your custom code on a new line after the line that says "// Start your custom code" below.
The code will execute when cue points are reached in a video that is playing.
import fl.video.MetadataEvent;
video.addEventListener(MetadataEvent.CUE_POINT, fl_CuePointHandler);
function fl_CuePointHandler(event:MetadataEvent):void
// Start your custom code
// This snippet code displays the cue point's name in the Output panel
// trace(event.info.name);
var url:URLRequest = new URLRequest("http://www.adobe.com/");
navigateToURL(url);
// End your custom code

Video Playback issues in HTML5 using IE10

Hello All:
We built a project in Captivate 6 and published it to HTML5. The project contains two videos that were converted to MP4.
When running the program in Chrome, all works as expected. However when running in IE10, no video is played. Any solutions?

I am also having a similar problem with slide videos in HTML5 projects. The video plays as it should when the slide is viewed for the first time. However, if the slide is revisited later, the video does not appear and no audio is played - there is just an empty space where the video should be.
In addition, when the slide video is finished playing, it will automatically restart, replay the first 1-2 seconds of the video, then stop. Neither of these issues occur when publishing the same presentation as a SWF, but I am developing for iOS devices and really need the HTML5 output. These issues also do not occur if I insert the same video file as an event video instead of a slide video; however, I need the users to be able to pause video playback, and it seems slide videos are the only way to provide that control in HTML5.
Here's what I'm using:
Captivate 6.0.1.240
All videos are .mp4
HTML5 output tested in latest versions of Safari and Google Chrome with the same result.
Any ideas or help would be greatly appreciated! Thanks.

Error when publishing to Adobe Connect Pro

I am using Captivate 5 and when I publish to Adobe Connect Pro I get the following error message. Any help would be greatly appreciated.

Connect 7 didn't support MP4 video content, as I recall. Another issue is that Connect rooms are using Action Script 2 (AS2) while Presenter 9 uses AS3, and the two code languages don't play well together. You don't mention if you are using the meeting application to display the presentation, but it is worth mentioning. If the presentations are stand alone, then the AS3 issue should be non-existent, but the MP4 support may be.
Is there a reason you haven't updated the Connect software to Connect 9 (or at least Connect 8.1 where the Connect application became AS3 as a whole and supported MP4 content)?

Video playback issue for Adobe Presenter 9 when publishing to Adobe Connect Pro 7

Similar Messages

Maybe you are looking for