Video Playback not working in Version 12

The new version of Itunes was automatically downloaded to my machine.  After the download, my videos will not play.  Video playback is grayed out.  An error message appears stating that "Quicktime" is not supported by this version of the software.  Anyone else having the same problem.  I am running Windows Vista.  None of my movies will play, even the older ones.  I tried to re-download the software and it didn't work.  THANKS

Hi there,
I got a solution from the Adobe Captivate technical team.
As an attempt to resolve your issue
Uncheck the option “Accelerate 3D graphics” under VM Settings by going to VM >> Settings >> Display>> 3D graphics
Once done please try capturing and hopefully this must resolve your issue
I did this and it worked, yeah. However, it is still incredibly frustrating using VMWare, when I am recording using Presenter it keeps freezing and I have to shut the entire system down. Guess I'll try the Partition!!!
Thanks again

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