Video Preview files

How can I change my video preview render file preferences? I'd like to render my timeline previews in Pro Res, but that setting in my Sequence Settings dialaog box is grayed out. I'm on a Mac and I do have Final Cut installed on my iMac.
The Preview File Format box shows I-Frame only MPEG and it's grayed out...
thanks

bjkupfer wrote:
It may be rebuilding the sequence, but I don't think it's re-rendering the files if I have the "Use preview" box checked. The video has color correction (Magic Bullet) applied to almost all the clips. It has titles on many of the clips. All I know, is that one sequence that has pro res preview files being used takes MUCH LESS time than the same sequence that doesn't use preview files, exported to Pro Res. Both files end up the same size after export, both look the same but one renders in 1/2 the time of it's duration while the other takes 5 times its duration...
I have hit and miss success with the Use Preview button. Some times, my exports are super fast, others (such as one I'm waiting for as I write this) are ridiculous. I have a 3-minute sequence, entirely rendered to ProRes previews. Export time is 25 minutes, whether Use Previews is checked on or off. Apparently, Pr is re-rendering the entire sequence. 25 minutes is about how long it took to Render all effects in the Work Area (set to the entire Sequence) before I Exported/Make Movie. I shouldn't have bothered rendering.

Similar Messages

Premiere Pro CC and BMD Intensity Pro Video Preview issues

I know there are many people having issues and confusion surrounding video preview file formats. For the most part, I have not had major problems, except this:
I'm trying to figure out why PPro doesn't want to output video preview with certain file formats on my Intensity Pro card, specifically 720p media. See below for system specs.
For the most part, any sequence created at 1080p24 or 30 out to an HDTV (1080i and p) via HDMI plays back fine. My sequence settings will reflect the correct file format as the media within it (usually ProRes).
When I have to edit a clip that came to me as 720p24, 25, 30, etc, I drop it into a sequence, have it change the settings to match the clip, and voila, I get playback. It would choose I frame only MPEG as the video preview file format. The originating file format doesn't really matter, whether it's h.264 .mp4, or H.264 .mov, or ProRes, etc.
I've been testing this in different ways, but for the most part, as soon as I drop a 720p clip into a sequence (doesn't matter what format or res), and allow PPro to change the sequence settings to match the clip settings, I get video preview playback initially. Great! But here's the kicker, as soon as I do anything, be that I go to a different sequence that is open, click on a different window such as the source monitor, or adjust audio levels, or drop in another clip (like a custom leader I made that is ProRes 422), I immediately lose video preview. The I/O card is stuck on the last frame it was able to playback, or just black. No matter what I do, I never get the video preview back again.
If I don't allow PPro to change sequence settings to match clip settings, I don't get any playback at all.
I have created a 720p sequence, and dropped in the 720p media, which then I don't get any playback at all. I've tried to keep the video dims the same, but change the video preview dims to 1920x1080 and it won't let me.
This seems to only happen with 720p media being cross converted to 1080p for playback on a 1080p monitor. All 1080p media plays back fine, no matter what the file format is. I have tried both Blackmagic settings in the control panel (System Prefs) set to output 720p to 1080i cross conversion on and off. I still get the same behavior as described above.
Any ideas is greatly appreciated.

Finally worked out a solution. I opened Premiere, started a dummy project, and before I imported any media, I went into Project Settings and changed the Renderer to Mercury Playback Engine GPU Acceleration (CUDA). Voila - now everything works as it's supposed to. Playback is buttery-smooth, and GPU-accelerated transitions render in real-time.

Having trouble disabling video previews

I have Adobe Premiere Pro CS4 and 1.5. I recently upgraded to Windows 7 from Windows Vista. While on Vista I only had 1.5 running on my computer. Since upgrading to Win7, I noticed that when I upload a video file into the timeline, I am forced to render a video preview file. I don't remember how to disable this so that I can go back to realtime editing. I am also having the same issue with Premiere CS4. Does anyone know how to disable preview renders in both of these versions of Premiere?

I have been using the proper file formats. Problem is I didn't have this issue before in which I would get a red line on my timeline that force me to render my project everytime I added a new scene. Only times I've ever had to render are through the use of transitons and filters. I'm not doing anything differently than I have before.

Small Flip video AVI files - can preview in Organizer but not Elements

Hi all,
I just spent $110 to buy Adobe Premiere Elements 9. I installed it to my Dell Vostro 1520 Intel Dual Core 2.2 GHz, running Windows 7 Pro.
I have a few small (5-10 seconds each) Flip video .AVI files (standard definition) to use for learning.
To learn, I brought the little .AVI files into Adobe Organizer, and can now double-click on each thumbnail and see the video play clearly, no problem, in the Organizer preview window. All well and good!
Next I created a new Project in Premier Elements, and used the Add Media button to reference the same little .AVI files. But when I attempt to preview them in Premier Elements by double-clicking on a thumbnail, I instead see a green/teal-colored rectangle where the video should show in the preview window, although I can hear the audio fine.
Can anybody help me? Any thoughts or ideas will be appreciated.
Thanks in advance.
Meomoto

Steve --
I have Windows Live Movie Maker. It offers many of the same features as Adobe Premiere Elements 9, but not all of them. For example Premiere Elements 9 offers Picture-in-Picture, nicer titling features, etc., etc. That's why I've just shelled out $110 to buy Premiere Elements 9 (whereas Windows Live Movie Maker is totally free if you have Windows 7 Pro).
Windows Live Movie Maker is a PC-based video editing program, and it does not require and does not use use Apple Quicktime.
So I don't understand why you say Quicktime is a necessity.
But I do appreciate your reply and your thoughts.
I'm still looking for someone who has successfully used Adobe Premiere Elements 9 to edit Flip Ultra (standard definition) .AVI files.
Thanks.
Meomoto

R3D, RED files based project showing no video preview after reinstalling CS6. Solution!

Hello Friends,
I just came across with a problem which happened with my RED R3D RAW Files shot on RED EPIC Camera and managed to solve it in a simple click after wasting many hours, so thought why not to share this on adobe forum so others can save time.
Problem was :-
I made a project in Primer pro CS6 with RED RAW R3D files and later I had to reinstall CS6. Later when I tried opening my same project which consist of R3D RED RAW files. The project opened successfully but I red files was seen but with no video preview, importing the new RED files where working fine but the old files which was imported when I made the project they where not playing at all.
Solution:-
You can select all you RED R3D Files and go to source settings, Click Reload from RMD. Problem Solved!!!
I hope this small write up will be helpful to some of you out their.
Cheers,
Saurabh Pandey.

I have verified this problem. After Effects CS6, Premiere Pro CS6, and Adobe Media Encoder CS6 experience problems with RED .r3d files on Mac OS X 10.10 Yosemite.
More specifically, the ImporterREDServer process used by these applications is failing to launch or crashing. You may be able to import and use some .r3d files for a short time, but once the ImporterREDServer process crashes, frames from imported files won't be returned, and importing new files will result in error messages.
We are investigating the problem.
This problem does not occur in the CC or CC 2014 versions of After Effects, Premiere Pro, or Adobe Media Encoder on Mac OS X 10.10 Yosemite. If you do not have access to these versions, my suggestion for workarounds are to transcode the .r3d files to a different format (ex., QuickTime with ProRes or other high quality intermediate codec) or roll back to Mac OS X 10.9.

How can I see the path from the preview file (*.prel) to my video files ?

Because a lack of hard disk space I have moved my video files to another drive and therefore unfortunately destroyed the relative connection to the preview file (*.prel).
Therefore the videos are not to be seen in the preview file any more.
How can I get information about the relative path between the preview file and the place for the original video files so I can get those back in the original position ?
or:
It may be possible to change the path for every clip in my preview file - but how ?
I can read answers in English, German or Danish.

hansk
What version of Premiere Elements on what computer operating system?
Generalizing for now...
If you know where the files are by actually seeing them in their hard drive save location and you are getting "Where is the file ______?" messages, then you use those
messages to reconnect the source media to the project. Are you getting those messages and have you tried for the reconnects that way?
If edits are involved in the files that have become disconnected to the project, you can also consider the program's Replace Footage feature.
ATR Premiere Elements Troubleshooting: PE11: Replace Footage
Typically either of these ways is one at a time reconnects. With the "Where is the file _____?" message way sometimes you get lucky (depends on the circumstances) and more
than one file at a time might reconnect.
Please review and consider. Any questions or need clarification, please ask.
ATR

No more audio or video preview in column view?

weird one... on my powerbook (g4) i suddenly have no ability to play/preview audio or video file in column view in the finder. works fine on my desktop machine with the same os and such...? highlighting a file just gives its name and dates and such, no ability to preview.
using 10.4.8 and QT 7.1.3. tried updating prebinding (and other normal quickfixes). think i might need to reinstall quicktime?

well, yes i tried all the basic quick fixes. (plus diskwarrior and applejack, etc.)
i thought i might find it in some of the preferences of finder or quicktime but no go.
the weirder thing is that if you highlight an audio or video file in the column view, while it gives no audio or video preview, if you click on the "get more info" button (or command-i) there will be the audio or video preview.
???

"Adobe Adobe Media Encoder Preview Files" folder full ?

Hello,
I'm on latest version of both Premiere and Media Encoder, I'm working on PC/7 (64bits)/i7/Cuda,
What is "Adobe Adobe Media Encoder Preview Files" folder ?
C:\Users\XXXXX\Documents\Adobe\Adobe Media Encoder\Adobe Adobe Media Encoder Preview Files\7.PRV
How to purge it NOT manually ? Why is it created ? How to deplace it or remove it ?
I've plenty of videos into my batch, and as soon as this folder is full, it's not exporting anymore. Even if all the old previewes are used and exported, they are not removed or automaticly deleted.
I've tried to move this folder of my D: through adobe media encoder preferences... impossible to find its reference somewhere.
If you have any idea, thanks a lot
Donald
Bonjour,
je suis sous la dernière version de Media Encoder CC 7.2.2.29 (je suis abonné au Cloud) et j'exporte via file d'attente sous premiere CC.
J'ai le dossier suivant :
C:\Users\XXXXX\Documents\Adobe\Adobe Media Encoder\Adobe Adobe Media Encoder Preview Files\7.PRV
qui s'engorge et ne se vide jamais, et donc sature mon disque dur OS et software sous C:
Je n'arrive pas à délocaliser ce dossier, via les préférences de Media Encoder par exemple.
D'ailleurs, je me demande même le pourquoi de son existence, et encore plus, pourquoi ne se vide-t-il pas lui même lorsque l'exportation est finie.
J'ai un batch de vidéos énorme à exporter, du coup, il sature le C: et du coup, je me lève le matin et seulement la moitié de mes exportations sont faites. Sympa pour mes deadlines.
A noter que :
- via les préférences de media encoder, j'ai désactivé les previews (la petite fenêtre qui permet de voir l'évolution et progression de la vidéo sous encoder), ça change rien.
- ce dossier ne se remplit évidemment pas, lorsque j'exporte directement via Premiere, sans passer par la liste d'attente de media encoder ("exporter" et non "file d'attente" donc.)
- je coche systématiquement sous premiere "rendu à la résolution maximale", "utiliser la qualité de rendu maximal" (jamais compris le pourquoi de ces deux trucs d'ailleurs, j'ai jamais l'impression que ça changeait un truc) et "utilisez les prévisualisations" (qui sont déjà rendues en vert, évidemment)
Merci pour vos lumières !

Hello,
I'm on latest version of both Premiere and Media Encoder, I'm working on PC/7 (64bits)/i7/Cuda,
What is "Adobe Adobe Media Encoder Preview Files" folder ?
C:\Users\XXXXX\Documents\Adobe\Adobe Media Encoder\Adobe Adobe Media Encoder Preview Files\7.PRV
How to purge it NOT manually ? Why is it created ? How to deplace it or remove it ?
I've plenty of videos into my batch, and as soon as this folder is full, it's not exporting anymore. Even if all the old previewes are used and exported, they are not removed or automaticly deleted.
I've tried to move this folder of my D: through adobe media encoder preferences... impossible to find its reference somewhere.
If you have any idea, thanks a lot
Donald
Bonjour,
je suis sous la dernière version de Media Encoder CC 7.2.2.29 (je suis abonné au Cloud) et j'exporte via file d'attente sous premiere CC.
J'ai le dossier suivant :
C:\Users\XXXXX\Documents\Adobe\Adobe Media Encoder\Adobe Adobe Media Encoder Preview Files\7.PRV
qui s'engorge et ne se vide jamais, et donc sature mon disque dur OS et software sous C:
Je n'arrive pas à délocaliser ce dossier, via les préférences de Media Encoder par exemple.
D'ailleurs, je me demande même le pourquoi de son existence, et encore plus, pourquoi ne se vide-t-il pas lui même lorsque l'exportation est finie.
J'ai un batch de vidéos énorme à exporter, du coup, il sature le C: et du coup, je me lève le matin et seulement la moitié de mes exportations sont faites. Sympa pour mes deadlines.
A noter que :
- via les préférences de media encoder, j'ai désactivé les previews (la petite fenêtre qui permet de voir l'évolution et progression de la vidéo sous encoder), ça change rien.
- ce dossier ne se remplit évidemment pas, lorsque j'exporte directement via Premiere, sans passer par la liste d'attente de media encoder ("exporter" et non "file d'attente" donc.)
- je coche systématiquement sous premiere "rendu à la résolution maximale", "utiliser la qualité de rendu maximal" (jamais compris le pourquoi de ces deux trucs d'ailleurs, j'ai jamais l'impression que ça changeait un truc) et "utilisez les prévisualisations" (qui sont déjà rendues en vert, évidemment)
Merci pour vos lumières !

Premiere Pro CS4 added contrast H.264 preview files

Hi,
Any help I can get with this problem would be amazing.
I recently updated my OS to 10.6 as there were programs I wanted to run not available on 10.5, however this caused other issues with Premiere that I couldn't fix so I just decided to go back to 10.5. With both installs I reformatted the hard-drive then installed the OS. Now that I've reinstalled OSX 10.5 and updated to the most current version, and then installed Premiere Pro CS4 and updated that to the most current version (4.2.1) and also updated the codecs for Premiere, I'm having an issue with my preview/render files in my timeline that I never had before. It appears that now when I render my original H.264 files the preview/render files have added contrast/crushed blacks and blown out highlights.
Basically I'm editing H.264 footage from a DSLR, and when I open up a project that I was working on before I began this upgrade mess it opens correctly, but if I extend a clip in my timeline to include part of the original clip that was not previously rendered, Premiere renders this clip with what appears to be increased gain and pedestal/increased contrast. I've also tried this in a new project and it still renders with much more contrast than it used to. Whether in a new project or previous project, Premiere seems to decrease pedestal so my blacks are around/below 7.5 IRE and my whites are at/above 100 IRE. it looks really messed up when this occurs in the middle of a clip that was half rendered before and half after the install. Also I'll bet it's not going to help when it comes to color correcting and it looks like I could be losing image data.
I don't know what has caused this as it was working properly before my attempted upgrade, and I installed Premiere the exact same way as I did the last time I installed it and I'm using the same version. The only hiccup was after the install and upgrade it said media offline on my old project until it asked me to update codecs, once codecs were updated it displayed all footage in my timeline correctly and then I noticed that I could no longer render preview files to the same standard.
Here are screen shot comparisons of a video from my timeline. These are back to back frames, the top one was rendered before the most recent install, the other rendered after. I have put a YC Waveform chart beside the image. Sorry I think the best way to see it is just to follow the link otherwise it's gonna be too small.
http://www.flickr.com/photos/86776146@N03/8101475154/sizes/l/in/photostream/
Also here is a screenshot of the settings I'll describe below.
http://www.flickr.com/photos/86776146@N03/8101463115/sizes/l/in/photostream/
Computer:
Mac OSX 10.5.8
Intel Core Duo
Premiere Pro CS4 (4.2.1)
Project Settings:
HDV 720p
29.97 fps
1280 x 720
square pixels
30fps drop-code
I-Frame Only MPEG (video codec)
I've already searched for a solution to this but come up with nothing. I read a bunch of stuff on the increase in gamma that can happen with .mov files but I don't think this applies to my situation as I would have been having that same issue with my previously rendered footage.
Anything would be really helpful...Thanks
Message was edited by: Mike542

Okay so I've been looking into this in depth over the past few days and I haven't come up with a lot. I have noticed that it's not just the render files but also the inspection window where the clip displays in this manner. It looks like the luma range (as seen in YCbCr scope) is being limited between 7.5 and 92 IRE and I think this is maybe a good indicator of the problem. Why this is happening I don't understand. On my clips that were previously rendered in this timeline there is full range from 0 to 100 in the luma from the YCbCr scope. These files were rendered to an external drive from before I reinstalled Premiere, so it's any h.264 files that I am using after reinstall that are having this issue. I have attached another screen capture illustrating this (look at line to right of scope showing full luma range). Also I have some .mts files from another camera and they import with full luma range as well.
http://www.flickr.com/photos/86776146@N03/8114886495/sizes/l/in/photostream/
When playing my h.264 files in Quicktime or VLC they look about the same in terms of blown out whites and crushed blacks. Does Premiere rely on Quicktime for its h.264 codec or does it have it's own? Is there a way to force premiere to update its codecs/manually download and replace the h.264 codec?
I really can't understand what's happening here and I can't do any work when imported clips are this messed up. Can someone please help out on this!!! Super frustrating and seems to constantly happen with Premiere...

Video Preview Error: Error Compiling movie. Unknown error.

Problem in Adobe Premiere Pro CC - Rendering movie prior to Exporting.
I have cleared all Temp and Cache files to make sure I have enough space for rendering (126GB free space), but I still get a Video Preview Error message when I try to Render or Export.
What should I be looking for in my movie settings to clear the "unknown error"?

05555...did you get this reconciled??? If so, what did you do....I have encountered the same window myself, today.

Preview Files Question

just wondering - is there a general rule about using Preview Files for output?
I watched Todd's video lesson on PrPro where he says he "never uses preview files for output" and I assume that's good advice to follow. Why is that?
Once in Adobe Media Encoder you can choose "Use Preview Files" and sometimes I do, sometimes I don't, but I have no real basis for choosing.
Assuming the scratch disk(s) is different from the source/project disk is it still just a bad idea to use Preview Files for output?
Thanks you guys!

But as dicussed in the thread quoted below, the only advantage in using Preview files is if you have non-CUDA rendered effects in the sequence. Unlike FCP, PrP doesnt use "Smart rendering" which is the process of stitching all the preview files together. According to Adobe, when exporting (using or not using previews) the entire sequence is rebuilt for output. Heres that quote from Wil..
Wil - "What you're looking for is what we commonly refer to as smart rendering, and it doesn't exist in PPro. That's a Final Cut 'ism, where it splices rendered data from the preview QT files into the final render. Keep in mind that's a QuickTime centric feature, & doesn't translate automatically to all file formats.
The 'Use preview files' option in PPro is exactly that - if there's a preview file, it decodes the frame out of it, & re-encodes it into the final file. So while it'll help in (non-CUDA) effects heavy compositions, it also incurs a generation loss. Generally, we don't recommend using it (hence the default to off) unless you really are sure that's what you want."
So if your preview codec is lossless and you have rendered lots of non-CUDA effects on your timeline you could save some time using this process.

Video preview does not show a quicktime option

My main videos are going to YouTube and I would like my preview in Premiere Pro CC to be quicktime so I can edit correctly to the format. Under New Sequence Settings it does not give me that option. Is there something I need to manually install?

What platform are you on? QuickTime is available as the Preview File Format [PFF] only on Mac.
In general, the PFF is not critical the final encoded output, but there are a couple exceptions. So I'm interested curious about why you feel it's important to have the PFF match your eventual export format.
Also, my understanding is that the preferred format for YouTube is h.264, not QuickTime. I haven't studied YouTube's recommendations/requirements, but I know for a fact that the format for all YouTube presets is h.264.

Why does iChat video preview show a mirror image of the webcam picture?

When I open video preview in iChat on my iMac OS X 10.4.11, the video image I see from my Logitech QuickCam Pro 5000 webcam is a mirror image of what the camera is pointing at(ie printed material can't be read cause it's backwards as in a mirror.)
Is this a function of iChat or of the webcam? And, can it be corrected so a true video image appears instead of the mirror image?

Hello Oceanbeach9
iChat's picture-in-picture and Snapshot is "mirrored" by design.
We are so accustomed to seeing ourselves in the mirror that it looks strange the other way. Your Chat friends and movie clips are normal. Only the preview is mirror-image.
If you plan to post or email a snapshot image, you can change individual snapshots made with iChat by opening the file with Preview and using the Preview > Tools > Flip Horizontal menu command.
You can add iGlasses 2 software iF you really want to change your iSight's image.
EZ Jim
PowerBook 1.67 GHz w/Mac OS X (10.4.11) G5 DP 1.8 w/Mac OS X (10.5.2) External iSight

Can Prelude use the MXF preview files instead of the full size files?

It takes forever to load and view my full size MXF files from an XDCamHD disk. (It can also cause Prelude to crash) It seems like it would be very helpful to be able to view the tiny preview files contained in the "Sub" folder. You could quickly review your media, decide which files to transfer and then do so with the originals. Has anyone been able to see those files in the Prelude Ingest window? I only see the file icon, not the video media.
I had been using the Sony XDCam Transfer App with Final Cut, but am now trying to create a better workflow all inside Adobe software.

Hi AEDave -
Thanks for your post.
Wanted to share that we have been working on the performance with the XDCAM optical disc thumbnail load times (as well as other performance enhancements for this format). We are seeing a nice improvement on that front in our recent testing. And as Wes mentioned above we are also looking into how to best handle the proxy files the camera generates as well. Just wanted you to know we have improvements in the works for your workflow!
Thanks -
Michael

Preview file rendering halfs the resolution

Hi,
I have a problem with Premiere Pro preview files: their horizontal resolution is only half of the set resolution. This is seen in the Program window both when playing back and stopped (playback resolution and paused resolution are both Full). If the clip hasn't been rendered for preview, the resolution is full. Just when rendering the preview, the horizontal resolution gets half. I'm using Apple ProRes as te preview codec (I do not want to use MPEG for its bad quality). Why is this happening? I need to have the full resolution for playback with ProRes codec, but how can I get the full resolution? Please, help!
My Sequence Settings are (for instance):
Settings
Editing Mode: Custom
Timebase: 25.00 frames/second
Video
Frame Size: 1920 x 1080 16:9
Pixel Aspect Ratio: Square Pixels (1.0)
Fields: No Fields (Progressive Scan)
Display Format: 25fps Timecode
Audio
Sample Rate 48000 Hz
Display Format: Audio Samples
Video Previews
Preview File Format: QuickTime (Desktop) / (GammaCorrection: Automatic)
Codec: Apple ProRes 422
Width: 1920
Height: 1080
Maximum Bit Depth (not checked) Maximum Render Quality (not checked)

It looks to me like an "aliasing" problem. I am suggesting you search ( google, speak to other users using the same workflow you are, etc. ) about " aliasing " problems with your display of rendered pro res 422 files. If you focus on 'aliasing' issue, instead of calling it half resolution and so on, it probably will address your problem faster because people with that problem will know what you mean.
I posted this earlier and gives a hint what I am referring to.
http://forums.creativecow.net/thread/2/1007725
I am wondering if in the render of the source ( pro res 422 render ) you are losing that color information indicated by the " 2 ". As you dont experience problem using animation and pro res 444, that is my guess.. that you are losing the color info...hence the problem of aliasing.
What blows my mind though , is that you don't see the aliasing when you go to AE with the same rendered file. That is just downright weird.
I don't know if you want to actually solve the problem ( find out why this is happening really )... or if you are just fixated on blaming the software for something you want to work differently. I think solving the problem may involve doing some more steps on your part. For example, have you taken the rendered file ( or ftp to someone etc ) to another computer like yours... to see if they also see the same thing ?
If they don't see the same thing, if it is OK on their computer, then maybe it's your graphic card or graphic card 'settings' causing the problem.
Have you spoken to anyone at an apple store about this ? They may have heard of this problem from other users... and if you have a store nearby, you can take the rendered file there and see if it looks OK on their computer.
I do wish you luck finding out whats going on, and am personally interested in what you find out ( which is why I keep looking at this thread ). I know lots of people who use pro res and also use it on motion picture 'sets' while shooting... at the DIT station or at video playback, to look at basic playbacks ( usually with some basic color correction etc , like rec709 or whatever )...So what you want to do is actually being done, but I just moved to MN from nyc and dont work in movie biz anymore and dont want to get involved with hooking you up via ftp to some local 600 people.
First step I think is for you to keep an open mind and start dealing with the aliasing issue and try to see if others see the same thing on similar machine as yours.
Or else think of some other way to solve the problem... cause nobody else I know has ever seen this or I would have heard of it I think.
Also, this is a users forum, not adobe technical support... have you called them ? So please be patient with users here trying to help you, as we are just people who try to help when we can and don't work for adobe.
Thanks and good luck, and please let us know what you find out cause this problem is very weird.

Video Preview files

Similar Messages

Maybe you are looking for