Video previews not working in iTunes

Hi all,
I've seen this posted a few different ways without any resolution to the problem so I thought I would give it a shot.
Video previews are not working properly for me. When in the iTunes Store and I click on a "View Trailer" for a movie or preview for a music video, a pop-up window appears in iTunes with a white background. The audio will kick in but the video never starts. I am using iTunes 9.2 (61).
Has anyone uncovered a solution to this?
Thanks!

Just to clean this unresolved issue up, seemingly the problem disappeared after upgrading to iTunes 9.2.1 (5).
Thanks!

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I have all my project setting correct but when I import a clip and try to preview it all I see is a white screen. The audio plays but the video does not.
System Specs:
Quicktime 7.7
Windows 8.1 64-bit
EVGA GeForce 780 Ti
ASUS Rampage IV Black Edition
I've updated all my drivers but I can't seem to figure out what wrong in any of the other threads.
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dobilia
There is an Announcement at the top of this forum which goes to the core of this type of issue. Please check Announcement at top of this forum.
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Again, the answer to this issue targeted at the Premiere Elements 10 NVIDIA user is not to update the driver to the latest version, but instead to roll it back.
Thank you.
ATR
Add On...for your convenience...this is a copy paste of the Announcement at the top of this forum.
Announcement: Premiere Elements 10 NVIDIA Video Card Driver Roll Back
Hide Details
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.ht ml

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jhughthomas
Since you are a Premiere Elements 10 user with a display problem, the first order of business is to determine if your computer uses a NVIDIA GeForce video card/graphic card. The Announcement at the top of this forum tells it all, the problem and the how to fix. For your convenience, the following is a copy/paste of that Announcement.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are
experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of
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Since October 2013 to the present, there have been a growing number of reports about display and unexplained
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video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card
driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as
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corrective action in this regard to date, and none is expected moving forward.
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http://forums.adobe.com/thread/1317675
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http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for
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http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
If you fall into the Premiere Elements 10 NVIDIA GeForce display problem, then your answer is to roll back your card driver
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a. If you start a new project, do you have the same problem?
b. If you use the same source video in the project with or without going to a new project, do you have the same problem?
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Thank you.
ATR

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Message was edited by: theBman
Message was edited by: theBman

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I was able to find an article that included the same error message you're experiencing:
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http://support.apple.com/kb/TS1371
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http://support.apple.com/kb/HT1430
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http://support.apple.com/kb/HT1766
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See
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Video previews not working in iTunes

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