Video problem with this computer
can someone help me figure out why my comptuer doesnt do video chats... ive done it on my imac but my macbook pro doesn't work... i can initiate and accept requests and they get to "starting chat" before they give me an error.
this is the error I get.
Date/Time: 2008-08-23 22:56:04.007 -0400
OS Version: 10.5.4 (Build 9E17)
Report Version: 4
iChat Connection Log:
2008-08-23 22:55:31 -0400: AVChat started with ID 725316997.
2008-08-23 22:55:31 -0400: robinsonchadwick1: State change from AVChatNoState to AVChatStateWaiting.
2008-08-23 22:55:31 -0400: 0x18d41760: State change from AVChatNoState to AVChatStateInvited.
2008-08-23 22:55:42 -0400: 0x18d41760: State change from AVChatStateInvited to AVChatStateConnecting.
2008-08-23 22:55:42 -0400: robinsonchadwick1: State change from AVChatStateWaiting to AVChatStateConnecting.
2008-08-23 22:56:00 -0400: 0x18d41760: State change from AVChatStateConnecting to AVChatStateEnded.
2008-08-23 22:56:00 -0400: 0x18d41760: Error -8 (Did not receive a response from 0x18d41760.)
2008-08-23 22:56:00 -0400: robinsonchadwick1: State change from AVChatStateConnecting to AVChatStateEnded.
2008-08-23 22:56:00 -0400: robinsonchadwick1: Error -8 (Did not receive a response from 0x18d41760.)
Video Conference Error Report:
19.568743 @SIP/SIP.c:2719 type=4 (900A0015/0)
[SIPConnectIPPort failed]
Video Conference Support Report:
0.224134 @Video Conference/VCInitiateConference.m:1583 type=2 (00000000/0)
[Connection Data for call id: 1 returns 1
11.550080 @Video Conference/VCInitiateConference.m:1598 type=2 (00000000/0)
[Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1
11.557429 @Video Conference/VCInitiateConference.m:1702 type=2 (00000000/0)
[Initiate Conference To User: u0 with Remote VCConnectionData: 1 with Local Connection Data: 1 conferenceSettings: 1]
17.566784 @SIP/Transport.c:2362 type=1 (00000000/0)
[INVITE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK339f34890fad9d75
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>
From: "0" <sip:user@lip:16402>;tag=1337678165
Call-ID: 27bdf696-7188-11dd-8dc9-80bd028e4012@lip
CSeq: 1 INVITE
Contact: <sip:user@lip:16402>;isfocus
User-Agent: Viceroy 1.3
Content-Type: application/sdp
Content-Length: 732
v=0
o=Chad 0 0 IN IP4 lip
s=0
c=IN IP4 lip
b=AS:2147483647
t=0 0
a=hwi:17412:2:2400
a=iChatEncryption:NO
a=bandwidthDetection:YES
m=audio 16402 RTP/AVP 110 121 12 3 0
a=rtcp:16402
a=rtpmap:121 speex/16000
a=rtpmap:122 speex/8000
a=rtpmap:113 X-AAC_LD/44100
a=rtpmap:110 X-AAC_LD/22050
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:2714503013
m=video 16402 RTP/AVP 123 126 34
a=rtcp:16402
a=rtpmap:123 H264/90000
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:30
a=RTCP:AUDIO 16402 VIDEO 16402
a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
a=rtpID:617922800
18.067544 @SIP/Transport.c:2362 type=1 (00000000/0)
[INVITE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK339f34890fad9d75
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>
From: "0" <sip:user@lip:16402>;tag=1337678165
Call-ID: 27bdf696-7188-11dd-8dc9-80bd028e4012@lip
CSeq: 1 INVITE
Contact: <sip:user@lip:16402>;isfocus
User-Agent: Viceroy 1.3
Content-Type: application/sdp
Content-Length: 732
v=0
o=Chad 0 0 IN IP4 lip
s=0
c=IN IP4 lip
b=AS:2147483647
t=0 0
a=hwi:17412:2:2400
a=iChatEncryption:NO
a=bandwidthDetection:YES
m=audio 16402 RTP/AVP 110 121 12 3 0
a=rtcp:16402
a=rtpmap:121 speex/16000
a=rtpmap:122 speex/8000
a=rtpmap:113 X-AAC_LD/44100
a=rtpmap:110 X-AAC_LD/22050
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:2714503013
m=video 16402 RTP/AVP 123 126 34
a=rtcp:16402
a=rtpmap:123 H264/90000
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:30
a=RTCP:AUDIO 16402 VIDEO 16402
a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
a=rtpID:617922800
19.068258 @SIP/Transport.c:2362 type=1 (00000000/0)
[INVITE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK339f34890fad9d75
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>
From: "0" <sip:user@lip:16402>;tag=1337678165
Call-ID: 27bdf696-7188-11dd-8dc9-80bd028e4012@lip
CSeq: 1 INVITE
Contact: <sip:user@lip:16402>;isfocus
User-Agent: Viceroy 1.3
Content-Type: application/sdp
Content-Length: 732
v=0
o=Chad 0 0 IN IP4 lip
s=0
c=IN IP4 lip
b=AS:2147483647
t=0 0
a=hwi:17412:2:2400
a=iChatEncryption:NO
a=bandwidthDetection:YES
m=audio 16402 RTP/AVP 110 121 12 3 0
a=rtcp:16402
a=rtpmap:121 speex/16000
a=rtpmap:122 speex/8000
a=rtpmap:113 X-AAC_LD/44100
a=rtpmap:110 X-AAC_LD/22050
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:2714503013
m=video 16402 RTP/AVP 123 126 34
a=rtcp:16402
a=rtpmap:123 H264/90000
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:30
a=RTCP:AUDIO 16402 VIDEO 16402
a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
a=rtpID:617922800
Video Conference User Report:
0.000000 @:0 type=5 (00000000/16402)
[Local SIP port]
19.643639 @Video Conference/VideoConferenceMultiController.m:1474 type=5 (00000000/0)
[IP And Port Data With Caller IP And Port Data: Obtained 80 bytes of local IP and port data (2 entries). Remote data was 0 bytes (0 entries).
Binary Images Description for "iChat":
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0x58d000 - 0x5a6fff com.apple.frameworks.preferencepanes 12.1 /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
0x5c0000 - 0x5fafff com.apple.remotedesktop.screensharing 1.0 /System/Library/PrivateFrameworks/ScreenSharing.framework/Versions/A/ScreenShar ing
0x60a000 - 0x61efff com.apple.ScreenSaver 2.1 /System/Library/Frameworks/ScreenSaver.framework/Versions/A/ScreenSaver
0x62f000 - 0x64dfff libexpat.1.dylib /usr/lib/libexpat.1.dylib
0x655000 - 0x6c7fff com.apple.iLifeMediaBrowser 1.0.8 (212) /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser
0x705000 - 0x736fff com.apple.iChatCommonGUI 4.0.5 (608) /System/Library/PrivateFrameworks/iChatCommonGUI.framework/iChatCommonGUI
0x75f000 - 0x762fff com.apple.BezelServicesFW 1.4.832 /System/Library/PrivateFrameworks/BezelServices.framework/Versions/A/BezelServi ces
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0x900000 - 0x902fff com.apple.iChat.Styles.Text 4.0.3 (608) /Applications/iChat.app/Contents/PlugIns/Text.transcriptstyle/Contents/MacOS/Te xt
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0x15a2c000 - 0x15b4afff com.apple.RawCamera.bundle 2.0.8 /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x15ba8000 - 0x15ba8fff liblangid.dylib /usr/lib/liblangid.dylib
0x1688c000 - 0x168c7fff com.apple.QuickTimeFireWireDV.component 7.5 (861) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x16928000 - 0x16931fff com.apple.IOFWDVComponents 1.9.5 /System/Library/Components/IOFWDVComponents.component/Contents/MacOS/IOFWDVComp onents
0x1693b000 - 0x16968fff com.apple.QuickTimeIIDCDigitizer 7.5 (861) /System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/Quick TimeIIDCDigitizer
0x1697a000 - 0x169c4fff com.apple.QuickTimeUSBVDCDigitizer 2.1.7 /System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/MacOS/Qui ckTimeUSBVDCDigitizer
0x169eb000 - 0x169eefff com.apple.audio.AudioIPCPlugIn 1.0.4 /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x169f4000 - 0x169f9fff com.apple.audio.AppleHDAHALPlugIn 1.5.7 (1.5.7a24) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x169fe000 - 0x16b80fff com.apple.opengl 1.5.6 /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x16bae000 - 0x16f12fff com.apple.GeForce8xxxGLDriver 1.5.28 (5.2.8) /System/Library/Extensions/GeForce8xxxGLDriver.bundle/Contents/MacOS/GeForce8xx xGLDriver
0x1724c000 - 0x17268fff com.apple.opengl 1.5.6 /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloa t.bundle/GLRendererFloat
0x184d5000 - 0x1868bfff com.apple.audio.codecs.Components 1.6.3 /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x198d7000 - 0x198dafff com.apple.iokit.IOQTComponents 1.6 /System/Library/Components/IOQTComponents.component/Contents/MacOS/IOQTComponen ts
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0x90013000 - 0x90013fff com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x90014000 - 0x90032fff com.apple.QuickLookFramework 1.3 (170.7) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x9029c000 - 0x9032ffff com.apple.ApplicationServices.ATS 3.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x90330000 - 0x90476fff com.apple.ImageIO.framework 2.0.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
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0x92b6f000 - 0x92bb1fff com.apple.NavigationServices 3.5.2 (163) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
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0x93bd1000 - 0x93becfff com.apple.ImageIO.framework 2.0.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x93bfa000 - 0x93c4afff com.apple.HIServices 1.7.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x93c4b000 - 0x93c4ffff com.apple.ImageIO.framework 2.0.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x93c50000 - 0x93c8ffff com.apple.ImageIO.framework 2.0.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x93c90000 - 0x93d0ffff com.apple.SearchKit 1.2.0 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x93d10000 - 0x93feafff com.apple.CoreServices.CarbonCore 786.6 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x93feb000 - 0x93febfff com.apple.CoreServices 32 /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x93fec000 - 0x94010fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x94011000 - 0x9401cfff com.apple.helpdata 1.0 (14) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x940c0000 - 0x940c5fff com.apple.backup.framework 1.0 /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x940c6000 - 0x940d9fff com.apple.IMUtils 4.0.5 (582) /System/Library/Frameworks/InstantMessage.framework/Frameworks/IMUtils.framewor k/Versions/A/IMUtils
0x940da000 - 0x94124fff com.apple.securityinterface 3.0 (32532) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x94125000 - 0x9415ffff com.apple.coreui 1.1 (61) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x94160000 - 0x94160fff com.apple.audio.units.AudioUnit 1.5 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x94161000 - 0x94169fff com.apple.DiskArbitration 2.2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9416a000 - 0x9416afff com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x9416b000 - 0x941fefff com.apple.ink.framework 101.3 (86) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x941ff000 - 0x94229fff com.apple.CoreMediaPrivate 9.0 /System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMed iaPrivate
0x9422a000 - 0x9487afff com.apple.WebCore 5525.18.1 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x9487b000 - 0x948adfff com.apple.LDAPFramework 1.4.3 (106) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x948ae000 - 0x94a69fff com.apple.QuartzComposer 2.1 (106.5) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x94a6a000 - 0x94a74fff com.apple.audio.SoundManager 3.9.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x94a7f000 - 0x94a86fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x94a87000 - 0x94b03fff com.apple.audio.CoreAudio 3.1.0 (3.1) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x94b04000 - 0x94babfff com.apple.QD 3.11.52 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x94c76000 - 0x94d9afff com.apple.audio.toolbox.AudioToolbox 1.5.1 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x94d9b000 - 0x94db7fff com.apple.IMFramework 4.0.5 (582) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x94db8000 - 0x94dfcfff com.apple.DirectoryService.PasswordServerFramework 3.0.3 /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x94dfd000 - 0x94e4dfff com.apple.framework.familycontrols 1.0.2 /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x94e4e000 - 0x94ed5fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x94ed6000 - 0x95294fff com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x95295000 - 0x952bdfff libcups.2.dylib /usr/lib/libcups.2.dylib
0x952be000 - 0x952f8fff com.apple.securityfoundation 3.0 (32989) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x952f9000 - 0x95337fff com.apple.opengl 1.5.6 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x9533e000 - 0x9536ffff com.apple.quartzfilters 1.5.0 /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x95370000 - 0x95380fff com.apple.LangAnalysis 1.6.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x955c3000 - 0x95791fff com.apple.security 5.0.4 (34102) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x95792000 - 0x957ebfff com.apple.opengl 1.5.6 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x957ec000 - 0x95852fff com.apple.ISSupport 1.7 (38) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x95853000 - 0x95899fff com.apple.Metadata 10.5.2 (398.18) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x9589a000 - 0x95965fff com.apple.ColorSync 4.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x95966000 - 0x95a9dfff com.apple.imageKit 1.0.1 (1.0) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x95a9e000 - 0x95a9efff com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x95a9f000 - 0x95aedfff com.apple.datadetectorscore 1.0.2 (52.14) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x95aee000 - 0x95b19fff libauto.dylib /usr/lib/libauto.dylib
0x95b1a000 - 0x95b1efff com.apple.OpenDirectory 10.5 /System/Library/PrivateFrameworks/OpenDirectory.framework/Versions/A/OpenDirect ory
0x95b8d000 - 0x95ba3fff com.apple.DictionaryServices 1.0.0 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x95ba4000 - 0x95c61fff com.apple.WebKit 5525.18 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x95c62000 - 0x96da7fff com.apple.QuickTimeComponents.component 7.5 (861) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x96da8000 - 0x96df7fff com.apple.QuickLookUIFramework 1.3 (170.7) /System/Library/PrivateFrameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x96df8000 - 0x96dfffff libbsm.dylib /usr/lib/libbsm.dylib
0x96e00000 - 0x96e5cfff com.apple.htmlrendering 68 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x96e69000 - 0x96f23fff com.apple.CoreServices.OSServices 226.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x96f24000 - 0x96f48fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x96fae000 - 0x96faefff com.apple.Cocoa 6.5 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x96faf000 - 0x96fdefff com.apple.AE 402.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x96fdf000 - 0x97059fff com.apple.print.framework.PrintCore 5.5.3 (245.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9705a000 - 0x9705cfff com.apple.CrashReporterSupport 10.5.2 (157) /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x9705d000 - 0x971bdfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x971be000 - 0x971c3fff com.apple.DisplayServicesFW 2.0 /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x971c4000 - 0x9724efff com.apple.DesktopServices 1.4.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x9724f000 - 0x97256fff com.apple.CoreGraphics 1.351.32 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x97257000 - 0x9727ffff com.apple.shortcut 1 (1.0) /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
THANK YOU
What do you connect to the Internet with ?
How did you open ports for the other computer ?
9:42 PM Friday; August 29, 2008
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i have some problem with my computer because when i turn it up, the screen turns in a blue colour and the sound doesn't work and in this way i can't hear anything
Will u help me or not?
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I've also spent hours on the phone with both apple and windows technical support specialists. This is very clearly not a windows issue. I've given my computer a clean boot, disable my antivirus and firewall, and then attempted to download (yes, from apple's website). I've delete all of the programs (in the necessary order) and then attempted reinstalling with absolutely no luck. I'm starting to think that there's absolutely nothing I will be able to do. I've also never been able to fine "apple software updater or apple software update on my computer, which is particularly odd because I haven't found a post in this community that answers that question. No, "apple software update" cannot be found by accessing the start menu or anything in the "C drive". Apple software update is also never included in the itunes download package that I get from apple's website (the others, such as bonjour, apple application support, and apple mobile support are). No matter what I do, I always get the mesage at the end of the download, "There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
This may or may not be related to the "apple software update" issue.Apparently it's an itunes issue. I just tried to update and got the same issue. Called att to activate my iphone 4s and they say they can do the swap but apple is telling them itunes is down atm. So will have to wait
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When I connect my nano to my computer I receive the following message: There is a problem with this drive. Scan the drive now and fix it.
In addition, when I connect my nano, my computer does recognize but the library and playlists in my Itunes is not the same as the library/playlists on my ipod (on this ipod). If I purchase new songs from itunes, they go to the library on the computer but I cant get them to the ipod playlist.bump, I have same issue. thanks, MM
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Hi,
I have this Windows 2008 R2 on which I installed remoteapp some years ago.
Now the certificate expired and I get the message
"There is a problem with this connection's security certificate
The remote computer cannot be authenticated due to problems with its security certificate.
Security certificate problems might indicate an attempt to fool you or intercept any data you send to the remote computer."
How should I renew the certificate? I already went to certification store and tried to renew certificate with same key but then it says "the request contains nor certificate template information".
Please advise.
J.
J.
Jan HoedtDoes the computer account have Enroll permission to the certificate template?
From the Server running your CA, run mmc, click File then Add/Remove Snap-in...
Add Certificate Templates and click OK.
Find the certificate template, then right click and select properties. On my CA its call ed RemoteDesktopComputers but might be called something different depending on what what template your certificate is based on.
On the security tab, click Oblect types, check Computers then OK. Enter the Computername and click OK. Then give your computer account Enroll permisssion.
HTH,
JB -
when I hook up ipod up to to itunes it reads: IP F There is a problem with this drive. scan the drive now and fix it. When I do this, nothing happens.
Hello,
I found the same issue. I have an iPod Classic 160 GB (Black) bought in April 2013. I'm using a Windows 8 Laptop bought in August 2014.
This is my account of this problem and why I think customers should just ignore the pop-up, but Apple (and possibly with Microsoft/Windows) should look at the issue.
Recently (approximately from early February 2015), when I connect the iPod to my computer I get a message saying there is a problem with the drive and it needs to be scanned and fixed. In full the message reads:
There's a problem with this drive. Scan the drive now and fix it.
This message appears very shortly and then immediately (once the message disappears, is clicked on, or x-d) brings up Windows File Explorer on the drive and its containing visible folders: which tells me nothing (though it can clearly open it and look at the files not locked to iTunes)
Other than this, the iPod seems to connect properly and work fine. iTunes (ver: 12.1.0.71 64bit) seems to find no issue. The iPod runs fine, it syncs properly (all of my music and podcasts). It responds as it always has and works for hours.
I did some troubleshooting: first on the wire, trying all ports and using an alternative, then on my laptop (all usb ports with other connectors and device drivers) and some basic testing of the iPod and iTunes. All of these seemed fine to me, no issue whatsoever other than the message every time I connect the iPod. So I just ignored it for a while.
Anyway, eventually I got curious (and had some more free time to look at it) and let Windows 8 do what it wanted (scan and fix the drive). Clearly the iPod works fine, and I have nothing important on it that isn't on my computer, so at worst Windows will break the software and I'd have to reformat the drive through iTunes (and Restore to Factory Settings) which I feel fine doing. I also took note of all of my settings on the iPod (like EQ, and the way I laid out the menus etc...) so I can redo those from defaults.
Prior to doing this, the iPod was version 2.0.5 (the latest version).
When I set the drive to be scanned, windows told me it identified the problem and would fix it. I don't remember the exact wording, as this message was immediately obscured by a pop-up telling me the drive was in use and software using it should be closed. So I closed iTunes which in turn caused the pop-up and message to disappear.
Windows then said it had succeeded and brought up the File Explorer of the drive again (now with some folders missing). When I loaded iTunes back up, it told me there was a problem with the iPod and it would need to be restored. Ejecting the iPod showed that it seemed to believe it had no content on it.
So I restored the iPod through iTunes, downloading the latest iPod update again and started syncing the iPod. After adding a couple songs, I ejected it and played them - they worked fine, the menus had returned to defaults but I quickly changed them to how I liked and overall the iPod is back to how it was. I've now set it to sync the remaining thousands of songs (and couple hundred podcasts). Edit - by the end of this post, this has finished copying Music, Podcasts, and Playlists. It's back to exactly how it was before.
Annoyingly, this has not removed the pop-up message when I connect the iPod, still the same as before - the most irksome thing being the file window opening every time i connect the iPod, though this is still minor (I just have to remember that this will happen and manually close it each time).
So I'm at a loss on the cause, and am going to return to ignore it. I'd greatly appreciate if Apple could look into this. I'm wondering if it is a recent update to iTunes or to Windows, but I don't trust that I won't be able to undo changes if I myself began looking through them (and I lack the time and expertise to do that effectively). I think there might be that Windows is detecting something in the way that Apple formats their iPod drives that it believes is an issue (even when it isn't). My guess is the way of formatting is unchanged (the iPod hadn't received an update recently to suggest and alteration to this) but maybe the things Windows is looking for may have slightly changed and disagrees with Apple's way of keeping the iPod Drive proprietary to iTunes.
TL,DR: Advice to others (and Ljchicago) searching this topic is to ignore the message for now.
Thanks,
Dixavd -
I originally bought an iMac 17 which crashed. Have now bought a second-hand iMac20. This has less preinstalled software, no iDVD, no iPhoto, Garageband, no iWeb. Can I use my original discs to restore these options to my new computer? Problems with this?
You might be able to depending on the age of the disc and the model of your newer used iMac. Only way to tell is to pop in the DVD and see if you can install the iLife programs.
-
I'm having difficulty syncing my iCal between my home computer and iPhone. New entries from my home are not syncing with the phone and vice-versa. I didn't have any problems with this before until the latest phone update. Any suggestions?
It could be that the existing wire in your appartment is not clean enough to provision DSL only. When combined with the phone possibly it has a higher line voltage and worked before. Now that the line is to be provisioned without phone service it may be giving them trouble that did not show before they came out and ran the new line test. So a new jack dedecated for your DSL line may require a new wire be run to your appartment. Also the account for internet only used to require direct billing to a credit card or something else. This was a number of years ago. Most accounts are linked to a phone number, and without a voice number it adds to the confusion.
If you are getting the voice and everything turned on as before, then I am at a loss for words. -
With firefox 5.0 I can't drag and drop pdf files in the google docs screen. When I do eventually get a pdf file uploaded I can't view it. I get "no preview available". In my previous verion of firefox (4.something) I had no problems with this and I was able to drag and drop and after uploaded I could view the entire file.
Thanks one again. I know you helped me the last to. I do have the Deja Vu font set in my folder. I downloaded and the last time. So I don't know if there is supposed to be more or not, but those were installed with Windows-XP after my reformat.
This is really driving me nuts. as I've done several re-formats on my computer and several friends computers and even upgraded hardware so I am not necessarily a software or programming expert, I am somewhat advanced when it comes to computers in general and can usually diagnose the problem but these font's are the problem and they never were before.
I did see in another forum that if you had a Dell Computer and did the Microsoft update for the onboard video card driver that it could be the culprit, but I have that disabled being I have a much better graphics card so the updates from Microsoft for the onboard video weren't installed.
It' a Dell Dimension 3000 with an Intel(R) 82865G Graphics Controller so I don't believe it is the culprit being it is disabled. The actual video card that I am using is a PCI Nvidia GeForce 9400 GT with 1 GB Memory. And I didn't have any problem before.
I appreciate the help. But still can't get things to work. Live Help Chat doesn't open for another two hours so maybe they can do "Remote Access" or something and can check setting and help me. But if you come up with other suggestions, they would be greatly appreciated.
Thanks again.
Susan -
"An iPhone has previously been synced with this computer ..."
Hi
I synced my iPhone 3GS on my PC (running Vista) yesterday, and it dropped a couple of error messages (-46 being one). No problems, I thought, I'll try again. Still failed. Unplugged everything, try again - now says "An iPhone has previously been synced with this computer, set up as new iPhone or Restore from backup".
This is a huge problem - my PC and IPhone combo don't like each other, and the last time I tried to upgrade the firmware it failed and forced me to restore which also failed. The only way I could get my iPhone back was to use another PC which was running XP. Consequently there is no way I am restoring my phone off my main PC (as it won't work), and I don't want to set up as new phone, as I'll presumably lose all my data (messages, notes, voice memos, etc). I plan to back up the phone on my laptop, just in case, and I've made copies of the backups on my main PC, but any ideas how I can make my PC realise that it actually already knows my phone?
We do have two iphones which we sync on this PC, and it's never played up like this before. Any help would be greatly appreciated.
---Hi Allan, thanks for your reply! Thanks also for the link.
I did look to do what you suggested, but unfortunately the only option it gives me now on right-click is "eject" (both on PC, which is what I sync with and also my laptop, which has met this phone once before). My phone seems to be telling the computers that it's a virgin new phone, rather than one I've been using for several months.
I'm just hoping that the last backup on iTunes for my phone is complete - ie not corrupted during the last sync that appears to have corrupted my phone. At some point I will have to bite the bullet and let it restore from backup. Can I copy the backup files from my PC to my laptop ?
Cheers,
Bernie -
I have had nothing but problems since I installed the latest version of Firefox version 18. It hangs up my computer no matter what I am doing. Even if I am not using the browser. I uninstalled it three times and the problems just seemed to be getting worse. I finally uninstalled it and did not reinstall it again. I am not going to use it again until the problems are fixed. I also don't know what funmoods is or whatever it is that replaced my google home page. I don't like software deciding what services I should use. I have been a firefox user for over 15 years. I have never had problems like this before. I have switched to Safari. It works without interfering with the other tasks I am doing on my computer. I don't know what version 18 did but the previous version of firefox I was using was perfectly fine. I had no problems whatsoever with it. It appears as if this version was not sufficiently tested. Also my daughter is having the same problems with her computer and they all started with the new version. So it isn't just me. At least give us the option of going back to the previous version and asking us if we want to upgrade when a new one comes out. However, I have never had these problems in the past with any version of firefox I installed. I like the features of firefox but cannot afford to keep rebooting my computer. It seems that firefox gets hung up and then hangs the computer up and I can't do anything else even if I am not using it. It seems to stay on in the background and hang everything up. Please fix this.
It most definitely is the browser that is causing most of the problems. I have used Firefox so long, I can't even remember. Maybe since its beginning. But today is a sad day. I gave up on it. I can't accomplish anything and end up spending hours troubleshooting. I see I am not alone. I am so sick of it "not responding." It's simply not worth it to spend so much time trying to make the thing work, so I can actually do something. Installed, removed, reinstalled numerous times, and I can't fix your software on my Win 7 Pro machine. No problems with IE or Chrome. So. as much as I hate Google Update, Chrome has won the test. Sad, sad day for me to lose Firefox, but it just does not work on the Win 7 machine. I don't have the same issues with the XP machine and have exactly all the same add-ons. Keep it up developers and you will have no Win 7 users at all.
-
I have attempted to upgrade my iPad which is necessar to downloan an app I want (My Radar). The iTunes on my computer will not process the upgrade of 10.5 without message: "There is a problem with this Windows Installer Package. A program run as part of the set up did not finish as expected. Contract your support personnel or packae vendor." ..... Little old lady needs help, my iTunes "appears to be 10.5 on my PC; however, will not upgrade my iPad. I have BitDefender as the "protector" on my PC if that is the issue.
Go to support.microsoft.com/fixit
In section 2 click on: Install or upgrade software or hardware
Then click on the title in section 3: Fix problems with programs that cannot be installed or uninstall
This link may get you there: http://support.microsoft.com/mats/Program_Install_and_Uninstall/
Let it run and then try to download it again -
I am trying to install itunes 10.5, but during the download I get the following message, "There is a problem with this Window Installer Package. A program required for this install to complete could not be run. Contact your support personanal or package vendor." If this is my personal computer and was able to upgrade to the previous version (pre 10.5), why not now? What is my "package vendor"? And what is it I need to do to fix this? The message is unclear. Unfortunately, I deleted my itunes program, thinking that in doing so, 10.5 would finally load. Now I have no itunes on my computer and unable to sync my iphone. Help!
Thanks - RickHi Rick,
by "repair" I mean I went to the control panel, option - programs and features, and in the list of all my installed programs I selected "Apple Software Update". On top of the screen you find the options Uinstall, Change and Repair. I clicked the repair button and that did the trick. After the repair I could uninstall the program. I also uninstalled iTunes, Apple Application Support, Apple Mobile Device Support en Bonjour, thus all Apple programs. Then I installed iTunes 10.5 again and everything went fine.
Success,
Peter -
I can't move photos from iPhoto to my secondary hard drive or to a burn folder. I have never had a problem with this before. This is something new. They will not drop into either folder. Nothing happens.
I checked my secondary harddrive and there is plenty of memory.
I emptied my burn folder but the photos still will not drop into it.
I created a new burn folder, no luck with this either.
230 photos is the maximum size of the events I am trying to move from iPhoto to save elsewhere.
I have shut down and restarted my computer. No change. The photos still will not drop out of iPhoto.
My Mac Computer Storage shows that I have 62.2GB free out of 249.2GB (movies, photos and contacts taking up the most space)
My Lacie External Harddrive (2TB capacity) shows that I have 1.79TB available. It shows that 207,729,520,640 bytes (207.73 GB on disk) are used.
I have never had this problem before. It is usually very easy to move my photos from iPhoto.
I am not a computer expert (I work in surgery so don't have a need for lots of computer knowledge) so please explain in simple terms.
Thank you so much for any help you can provide.
I really appreciate it.YES Terence! Thank you. Exporting allowed me to move my photos from iPhoto into the Burn Folder on my desktop. But that doesn't explain why I'm having to go that route now. Have I done something (accidentally changed some setting) on my computer that will not allow me to just click and drag anymore? I really liked the convenience of the click and drag option.
I don't have the time tonight to export and burn a lot of CD/DVDs. I'll try that tomorrow and make sure my photos are moving properly. I also need to export photos to my external hard drive to make sure that route is working.
Wouldn't you know that my Apple Care Plan runs out this Wednesday?! I need to make sure everything is working properly before that expires.
Thank you so much for your help. I really, really appreciate it. -
Hi,
This is how it all started. When the new update for iTunes 11 came out, I tried to update it. After I had updated it I found nothing had changed. So i tried rebooting my computer and everything and found that still nothing had changed. So I tried uninstalling it. After that I tried to re-install it, but it came up with the
"There is a problem with this Windows Installer package ..." message. So I looked around the internet and found a website that told me to uninstall all Apple products. So i did that. When i tried to uninstall Apple Software Update, it came up with the 'problem with windows' message again. So I used Revo to uninstall it. So I rebooted and tried to install it again. It installed Bonjour and all of the other programs but stopped halfway and gave me the 'proplem with windows' message again. I've looked around and most of the solutions have been to try and repair Apple Software Update, but the problem is, I've already deleted it. So can someone PLEASSEEEE help me fix this problem! (Sorry for droning on)http://support.microsoft.com/mats/Program_Install_and_Uninstall try this an see if it fixes it.
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