Video received-but unable view.

I was recently sent a video over a basic phone on my account. I am unable to view this video, how can I view it? I was prompted to visit a website but when I visited it I was still unable to view the video. What can I do to view the video?

Hello grindstaff_tn,
I know how exciting it can be to relive and share a captured moment on your mobile device. With video messages, this capability is now a reality! I'm eager to partner with you and get this resolved. May I ask what make and model basic phone do you have? Also, how large is the video file? Can I assume that you are able to view other video messages received? As you share the details then we can customize a solution for you.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

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In article <[email protected]>, Abach wrote:
> I'm having this issue also with one account (of 3) where sending from
> iphone has stopped.
>
Have you checked the logs in /var/log/datasync to see if there are any
issues there? I would expect some evidence at that level.
Does a GWCheck/Contents of the user show any issues?
> I have one extra clue I don't understand however:
> If I go to the Monitor of the Mobility connector, for this user the
> column named User Stat, this person is at 100% (yellow bar).
>
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up.
http://www.novell.com/support/kb/doc.php?id=7007285
A thought is if this user has a problem or oversized message getting in
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For checking that size of messages, either get a sorted search folder
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or the least user intrusive Step3 of
http://www.konecnyad.ca/andyk/gwbig.htm
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http://forums.novell.com/member.php?userid=75037
If you find a post helpful, please show your appreciation by clicking
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Video received-but unable view.

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