Video Recording Issues

I (unfortunately) used the Blackberry Playbook to record a speech presentation today. I should have used a video camcorder instead, but opted for the Placbook to record at 720p with 32 gb of available memory and made sure there was adequate hard drive storage space. I activated the video camera, touched the red icon when the 'record video' functionality popped up. Right away the 'record' timer started and the speech ran for about an hour. There were no error messages during the recording process and the screen looked okay. I hit the red icon again to cease recording after 50 minutes and went to play back what I recorded and ... no video! Nothing on the hard drive! I checked all the folders, file manager, video, nothing! I may as well have held up a cardboard box! I did a couple of extra test videos at a few seconds and those were fine but the near-hour piece was gone!
I spoke with BB tech support and they suggested it was a software issue.
After looking over this forum, reflecting on this negative experience and tech support comments, I realized perhaps this tablet is not really meant as a dedicated media recorder replacement (i.e. cam corder). BB may have released an incomplete beta device or a device with beta software (or both!). I was hoping there was a way to retrieve the hour long video. BB tech support was at a loss as to how to do this. They kept suggesting to reinstall the software.
Anyone here know any better?
Very dissapointing! I doubt I will ever use this device for anything important.

I use the PlayBook as a dashcam to record ~30 minutes of 1080p video a day and have never had this happen. I don't consider the PlayBook to be a dedicated photography tool, but it works very well as a video camera.
Did you perhaps close out of the camera before the "video saved" sound? That may have corrupted the file. An hour-long 720p video, from my recollection, would take about 4-6 seconds to completely save once you hit the Stop button.

Similar Messages

Video recording issues (it jumps and the audio sto...

Dear Support team,
I was very satisfied with my phone for a couple of months but nowadays I've an annoying issue with the video recordings of my Nokia Lumia 920. I've noticed in the past few weeks that there's a "bleep" or a "jump" in each video I take. (Nokia Camera software, Lumia Black, RM-821_eu_hungary_434)
It's very dissapointing because every video is let's say faulty at some point of the video.
For example please take a look at the following video at 0:34 where not just the video "jumps" but the audio recording also stops for a couple of seconds:
https://www.youtube.com/watch?v=xD9R2x5Kx4c
The interesting thing is that during the next 21 minutes it did not make any mistakes while recording.
Please take a look at an another example at 3:31:
https://www.youtube.com/watch?v=hYQ5vNY-BUw
If you're interested in debugging the issue I can send you somehow (by FTP or so) the original files as well.
I have got more videos which are like this and it was shown like this on the phone's screen as well so I've ruled out the possibility to have an issue while transfering it to my PC.
I'm assuming that possibly there's something wrong with the Lumia 920's RAM memory or with the 32GB internal storage drive, e.g.: let's say bad sector like on hard drives.
The phone recently had it's first freezing while I was reading my facebook the phone suddenly went black and restarted.
I still have 1,5 year warranty on my phone but I've bought ~150 km far away so I hopeI won't need to travel there and wait for weeks and to travel there again to get my phone back! What do you suggest?
Is it possible that it's rather a software issue not a hardware? Or should I return my phone to the retail shop or is there any downloadable software patch to correct this issue? Is this a known issue to you?
I've noticed one more thing: when I'm using my phone for e.g. like 10 minutes it's back cover gets warmer and warmer somewhere around the camera; I thought first it's because of the higher processor and battery usage but I don't think it's normal. The "heat issue" is also present while playing with a game.
Info: my battery lasts for 1,5 day or so by very moderate usage, is it normal? (4 times a day wifi for 5-10 minutes, max. 1 pcs one minute call per day)
Thanks for your help in advance,
Best Regards
Richárd Márk NAGY

Hi All,
I'm shocked about this device as you know I was disappointed due to the video recording glitches previously, but what yesterday happened is the worst I could ever imagine: I've recorded 3 videos and from this 3 videos 2 are unplayable even on my phone and on my PC, it gives an error message: "The video failed to play".
The 2 files can't be seen in the camera roll only by using Pocket File Manager.
I was able to copy all files to my computer:
WP_20140802_21_16_58_Pro.mp4 - 661 203 084 bytes - playable
WP_20140802_21_22_19_Pro.mp4 - 3939 658 131 bytes - unplayable
WP_20140802_22_13_59_Pro.mp4 - 3235 991 965 bytes - unplayable
To me these 2 videos are really very important, please help me to recover them! Please tell me, how you want me to send the files as they're, ~4GB each, by using Onedrive or how?
If this issue won't be solved I'm considering NOT TO BUY a Nokia again! Can it be a hardware related issue, e.g. faulty internal flash? Should I return the phone to the retail shop?
Regards
Richard Mark NAGY

Lumia 620 Video Recording Issues

I recorded this video today (link below) with my 620 and it came out horrible. I thought it might have been the shakiness of my filming but I even tried recording a steady pan of my living room afterwards and the video and audio were still choppy. And this is on my phone, this isn't some youtube problem. I recently did a hard reset and this is the first video I've recorded since then. Before the reset, videos came out great (second link below) but I don't know what happened and I don't wanna do another hard reset, those suck.
http://youtu.be/el0qZ2aJ87g - post-hard reset
http://youtu.be/bVJNAQZ38Ek - pre-hard reset
Please help, thanks.

Hi, Canarg. Did you also perform a hard reset? Have you updated your device? How about all the lens apps installed on your phone? Ensure that all of them are up-to-date. It would also help if you can possibly attach a video like what hamidq did so we can also compare the quality.

Icon video files issue

wPhone: Nokia Lumia ICON - All videos taken using the camera on the phone since August 1, 2014 have been truncated or corrupted. The files do not show on the phone. The files do not show on OneDrive. When I connect the phone to my laptop I can find the files but the recording is tuncated and now sound. There was a recent camera software update. This needs to be repaired. I am hoping the video files can be edited and recovered. Ideas?

Hi,
I've the same issue among many other and it's Nokia's fault! The files cannot be seen in the CameraRoll only by using Filemanager but they are unplayable! They have a filesize about ~3 GBs, so the data is present but I suppose the files are damaged or unfinished due to Nokia Camera application!
I want my videos repaired as there's a website which could repair them based on the preview pictures, but it would cost 70$s which I'm not willing to pay! http://mp4repair.org
http://discussions.nokia.com/t5/Pictures-and-Videos/Video-recording-issues-it-jumps-and-the-audio-st...
http://answers.microsoft.com/en-us/winphone/forum/wp8-wpmusic/lumia-920-video-recording-issues-corru...
It seems that I'm not the only one with this issue, let me show some other customers reviews:
http://www.windowsphone.com/en-us/store/app/nokia-camera/bfd2d954-12da-415c-ad99-69a20f101e04
by Lisa 8/4/2014
I don't understand how the videos just disappear. I see many comments about the same thing. I am not going to use this app anymore. I am using OneShot for photos which is great and will use the video camera on the in-phone app.
by Kenneth 8/4/2014
On vacation, I went to review the videos of the day, but they are not there! Instead I have small unplayable files that I can only locate using a file manager. What a terrible feeling. I am so angry and disappointed. PLEASE FIX THIS BUG!
by Carlo 8/4/2014
Became very unstable somewhere along the line. Sometimes does not save the photo just captured. Requires a restart to fix.
by User 8/3/2014
Not saving any videos. Missed my military husband surprising me while showing up for my birthday. Mother was devastated it didn't save.
by Melinda 8/3/2014
I am happy with the picture part of this app. However, I am really upset at the video part. I took a couple videos and they are nowhere to be found. One in particular that was very important for work. It is not saved to the SkyDrive or anywhere on the phone. I have completed all the troubleshooting necessary and it is still missing. How can I recovery this video that can never be replaced?
by User 8/2/2014
Where are my videos?? The app "records" video, but when going back to view, they are not there! This worked fine a week ago. Upset that I cannot find important videos.
Regards
Richard Mark NAGY

Nokia Lumia 1520 Video recording/playback issues.

I seem to have issues with video recording. Video seems to have some pause "still" effects when taking video and playback in phone shows those stops very clearly as it freezes for while and jumps many seconds forward.
When I play same file in PC with video player the video plays better but still I can manage to see some small Glitch in video like my phone did stop recoding for some frames. I have been using SD card and phone memory and both have same problem.

No solution so far and it is my wife phone so haven't have much reason to play with it find solution. She only takes photos anyway.
This current phone has already broke down 2 sim cards also or wireless charging did brake those not sure after stop using wireless charging 3rd sim card have been fine.
someday when have I feeling to take this phone to warranty service I will try wireless charging again.

Video Recorder Sound Issue

Hi all,
Not sure if my gripe is with my phone or this is a design/production flaw with the phone but when I use the video recorder, the sound is prett lame. I tried a couple times recording my TV and the playback is almost inaudible. Is this normal? I have the volume of the TV to "normal" that's at a comfortable level when I have the TV on and I know this is all relative, but you'll have to trust me when I have it at a comfortable level where anyone who does not have an ear issue can easily hear.

I just did a security wipe and removed all my data and it got stuck on the tutorial page right before you can actually use your playbook. I than held down the volume + and - and power key. To reset the Tablet and every now works
My issue is solved I think, hope this helps anyone having a similiar problems.
Also, if anyone has any ideas why this is happening I would be curious to know.
Thanks
My Playbook Apps:Angry Feet

Audio Issues in Facetime & Video Recording

I'm having some major mic issues when using FaceTime or recording video on the iPhone 4. The sound is mainly static - you can just about hear other sounds, but it's very quiet and washed out by the static. The mic audio on calls, voice notes is fine - it's just on FaceTime and video recording.
Apple support have no idea (the agent I spoke to seemed to think it was related to my network provider and text messaging, which makes no sense whatsoever).
Anyone else had this problem? Any fixes out there?

I was right there with you. I posted early on in this thread and was working with tech support on the phone. We worked for a few days and it was like I was having to do too much work on my end. Nothing was working and they were so busy. Someone else posted that they took theirs back and it was an easy swap. I had already made an appointment at the apple store as a backup so I decided to drive the 50 miles. It was so easy....the guy really did not care too much about me working with support. He just tried a restore and was able to repeat the issue. Not saying that all stores are like that but I have had very good results with other apple products and getting support at the genius bar. Good luck...but you may be waiting a while. Seems that the hot topic for them is really the "reception" issue.

Video Recording Apps issues

Hey there gang,
I was recently at a venue trying to record my brothers band playing useing qik vid app. My audio was terrible and not even worth listening to. However my best friend has the iPhone 4 which has a video recorder built in and her audio was crystal clear. Is there an app for the 3G that anyone can recomend to get better recording for me or is that just the limitations of the 3G's hardware?

Thank you,
That's what I was thinking. I've been meaning to upgrade my phone to the 4 but just don't have the funds to put towards it at this time.
Thank you again
Regards,
Mike

CP 6.0.1.240 - Video Demo Project vs. Video Recording & YouTube

Hello,
I have a project with two small slide videos included. I recorded them using Record New Video Demo and I embedded them on 2 different slides using Video > Insert Video. Once embedded I added text captions etc and timed them to coincide with the video. When I preview the video, timing is dead on. When I publish to YouTube, one of the two videos delays noticeably and it throws off the timiing of all the related captions, etc. I tried F4V and MP4, I tried uploading using the YouTube button and directly, no change. I even tried manually pushing the timing of the captions out to see if I could account for the delay on YouTube but it doesn't have to do with the slide just the pre-loading or starting of the video on that slide. The fact that I have 2 slides each with an embeded video and one works fine and the other doesn't is driving me around the bend. I compared the two slides side-by-side and could not find any differentiating settings.
Does anyone have any other suggestions for me to try?
Thanks
Julie
UPDATE: I went back to compare side-by-side the videos and I have noticed a difference. One is called a Video Recording and the one that pauses for too long is called a Video Demo Project. I could have sworn I recorded them in the exact same way. This sounds silly but does anyone know what I did differenty; why one is a video demo and why the other is a video recorrding?

UPDATE: When I finally published the video to YouTube, the hiccup or pause on the background audio seems to have resolved. It was very evident in previewing the project and not noticeable once published to YouTube. I have a new issue now as it relates to pausing but not of the audio of the video itself. I will be posting a new thread for that.

In my first iPhone 5, the speaker didn't work and people could not hear me on Speaker phone when I used it. When I used the video recording it did not record sound at all only a hissing/static sound, no voice.

In my first iPhone 5, the speaker didn't work and people could not hear me on Speaker phone when I used it. When I used the video recording it did not record sound at all only a hissing/static sound, no voice. I wished for a software fix. I did a hard reset, nothing. I did a full restore to factory settings not putting my backup on and the problem persisted.
i have been provided with this info
You can find troubleshooting tips, how-to articles, and moderated
> > discussion forums on our support website:
> >
> > www.apple.com/support
> >
> > iPhone: Basic troubleshooting
> > http://support.apple.com/kb/HT1737
> >
I did every step in the link that i have been provided with (thank you), but I’m
still experiencing the same issue. My experience with Apple has been
excellent and this has been the first time I have experienced something
like this with an Apple product. I hope we can find a quick solution.
In order to get the iPhone 5 as soon as it launched (being a major fan of
Apple products!), I purchased my iPhone 5 from the UK through a friend of
mine who lives there.
My question is: can I have the faulty device replaced within Saudi by one
of the official resellers here (we have 3: STC, Mobily and Zain)? I want to
avoid the disruption, complication and expense of sending it back to the
UK.
Could you advise whether this is possible or not, and if not how should I
go about having the device replaced?
Thank you in advance for your cooperation.

Nice try! Take a hike.

Nokia Lumia 1520 video recording on Microsd card i...

First off, I have a Nokia Lumia 1520 for about one month now. I love the screen size and everything. My picture/video recording to phone memory works fine. I have recently purchased a Class 10 Sandisk Pixtor 64GB microsd card from Best buy for video/pictures storage due to this device having only 16GB of memory.
http://www.bestbuy.com/site/sandisk-pixtor-64gb-microsdhc-class-10-memory-card/1299201.p?id=12190475...
Picture taking is fine writing to this card. However, I noticed that on all video recording mode (720p to 1080p), the video would sometimes skip and lose a few frames here and there. For example, when i try to record a video of a kid running, the video playback will show the kid run across but would jerk or freeze a bit during his run (almost like the phone is too busy doing other tasks during recording). Playing the same videos on a computer show the same result which means the video taken were bad to begin with. My temporary fix is to switch video/picture recording to the phone storage itself but that defeats buying the sd card in the first place.
Anybody else having this issue? I couldn't find another microsd card to test but i wonder if the phone itself is having a performance issue with sd cards in general. Should i engage with tech support from Nokia?

It is quite well known that Class10 card are overkill on a mobile phone and in many cases have been proven to actually have worse performance when compared to even Class4 cards.
Class10 cards really only make sense in (high end) DSLR ca,eras where itis a requirement the shots can be written to the card fast. In practical use the class only indicates the card cab sustain a transferrate of X MB/s and with that in mind a Class4 card even will be plenty fast for your mobiel phone.
Due to the fact a Class10 card is basically overspec for the hardware it may even cause timing issues.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

WebEx session records issue

Hi Guys,
I have a problem is that when we attempt to record a webex session to be saved on WebEx server (in the cloud), using local MeetingPlace server and Webex Node, the video recording works but no audio is recorded. If we attempt to use Webex MeetingPlace numbers we record Audio and Video successfully.
Looks like we have problems with our MeetingPlace server or Webex Node.
If you need further clarification please let me know.

Not sure if I understand your issue. If you use the record on computer option it will not record audio as this uses your PC mike but it should record audio when using Record on Server option.

My Blackberry Curve 8310 has no video recorder on it

I there a way to upgrade my phone so I can have a capable video recorder to record videos?

That's odd... I have AT&T and a Curve 8310; it has both a video and audio recorder built into it. I could not access my video recorder until I bought and inserted a microSD card into the Curve. The video camera's recordings take up a lot of memory compared to the camera, and if you don't have a memory card installed, this could be your problem.
If you do have a memory card with space on it, it's possible that the video recorder icon was accidentally hidden from view on the Home screen. While in the Home screen, press the Menu button (to the left of the trackball) and make sure "Show All" is checked. This will show you all icons, even the hidden ones; see if you can find the video camera icon among your list of icons.
FYI - You can also access the video recorder through the "Camera" icon. Click on the Camera icon, then once the screen switches to camera viewfinder, click on the Menu button (left of the trackball) and select "Video camera." This will then give you recording access to the video feature if your device has memory.
~^~ CrypticAzn ~^~
- Pls. click on the LIKE button of this post if I was able to help you in some way. Thanks!
- If I've helped resolve your issue, don't forget to go to the top-right of this post and click on "OPTIONS > ACCEPTED SOLUTION". Thanks!
- See my profile for helpful links!

Video recorded in landscape only plays in portrait mode on HD tv

I recently obtained iphone 5s. I've recorded several videos with the phone, in landscape mode. When I try to play the videos connected to my tv via HDMI A/V cable the videos will only play back in portrait mode (quality is distorted and horrible).
Same goes for the videos recorded in landscape mode on my old 4s (which prior to IOS 7 would play back in proper mode).
Phone is not locked in portrait mode.
Video will play on phone in landscape mode...just won't play in landscape on the TV.
Hope this makes sense. Thanks for any assistance!
D.

I had the same exact problem. Some of my landscape videos would get squashed into a portrait size view on the TV.
What I did as a workaround was to hold the phone in portrait mode, play the landscape video, and if it didn't fill the screen correctly, I would swipe the video as if I was going to another video/photo, but without lifting my thumb/finger, swipe it back so that it returns to the original position.
What happens is that the video on the TV screen should resize into a smaller landscape image (with the circle play button in the middle of the image). Then usually when I hit the play button again, it will play properly in landscape mode and, more or less, fill the screen properly.
I find it odd that so few others have faced this issue.

No sound while video recording on N500!

Hello! I just bought Lenovo 3000 N500 for my sister who is in Germany...I want to check everything on laptop, because I want her to use it to skype me...Everything is lovely, except I can't get sound while video recording...Is it possible this laptop has a webcam, but no integrated microphone? But when I go and use windows sound recorder that comes with Vista it records audio...But I can't get video to work with audio recording in the same time...Anybody there with a solution? Thank you , people!

Same problem. Here's my solution:
For now i record video using an app calle "Video FX Live". It records sounds clearly. Native iphone app still doesnt records any sound.
So this proves the sound issues during video recording or facetime IS an IOS BUG.

Video Recording Issues

Similar Messages

Maybe you are looking for