Video(s) not playing after 5.0 update

Can't see any videos on BBC News, Youtube, or Yahoo. I suspect it's a Flash issue. Any fixes? Thanks.

The latest version of Adobe FlashPlayer can be obtained from here:
http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash
(You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.
You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157
and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.

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You're welcome. Glad I was able to help you.

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== This happened ==
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This question was solved.
View Solution.

Hi,
Try a clean installation of the flash plugin/activeX as follows.
First, download the Flash uninstall utility on the link below and save it to your Downloads folder.
Flash Player Uninstaller.
When the download has completed, close all browser windows, open your Download folder and run the uninstaller. After this has completed, restart the notebook.
When windows has reloaded, download and install the latest version of Adobe Flash. Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.
When the installation has completed, restart the notebook.
If the above doesn't correct the issue, then try the following.
First of all, download and run the Shockwave uninstaller on the link below.
http://fpdownload.macromedia.com/get/shockwave/uninstall/win/sw_uninstaller.exe
After this has completed, restart the notebook.
When windows has fully reloaded, download and install the latest version of Shockwave on the following link.
http://get.adobe.com/shockwave/
Again, after this installation, restart the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Video is not playing in the latest version of shocwave

I have been getting calls from my users that tell me that videos will not show up since they updated their Shockwave.
I have tested it here and with an older version of Shockwave, everything is fine but when I updated, the video no longer displayed.
The audio does play but no video.
Does the same on all browsers.
Adobe, please fix this asap!!!!!!

I agree - I am seeing an area where I presume video should be playing but I only hear the sound.
You won't find an Adobe representative or tech support here, just other users trying to help one another.
I assume Raymond that you are the content developer? Have you tried isolating the issue into a minimal file that could be submitted to Adobe as a bug report? I would suggest doing so as a start on getting your issue addressed. If you're lucky, doing so will lead you to find a solution, or perhaps a work-around. Create a file that only plays a video. You said earlier:
I use the Flash asset and call.import which ever video is needed.
perhaps you could post some code, or a link to a demo file that reproduces your problem

Some videos will not play (blank screen).

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I really don't have a problem reformatting and starting over if that is the best or only solution as I only use iTunes and don't have calendar, notes, etc.
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If the videos are not from iTunes, perhaps you can try and re-convert them using a third party utility such as Handbrake or MPEG Streamclip.
http://www.squared5.com/
http://handbrake.fr/
B-rock

Video(s) not playing after 5.0 update

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