Video sync help from BB Z10 to Link - Video won't play on PC

Please help,
I am trying to sync my videos that I recorded on my Z10 to my PC using BB Link.  All of my other media files have been fine and I can view them without issue.  When I go to play a video on Link all I get is the sound, no picture.  I have had this issue also when I tried to "share" a video by emailing it... the person only got the sound.  Not sure what to do. The video is being opened on the PC using Windows Media Player.   Thanks for any help!
Solved!
Go to Solution.

Hello tgodfrey0,
Welcome to the BlackBerry Support Community.
Thank you for your question regarding recorded video on your BlackBerry Z10 smartphone.
What happens when you play these particular videos on your device? Do they only play with audio also?
-FB
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