Video won't play in Interactive PDF

Hi,
I am attempting to export an interactive pdf with video and I have followed all the steps in the user guide.
However, While all other elements seem to function fine, when I attempt to click on the video file I am presented with a blank screen.
Initially I was using an mp4 file but I have converted this to f4v with no success. I have made sure to keep the original frame size.
The file plays fine in SWF preview.
Any suggestions?
Thanks,

In Acrobat Reader, check the Multimedia Trust (legacy) setting. You can set the permissions of how the media players handle multimedia files. The settings are: Prompt, Always and Never. If "Never" is applied, then you would need to change to one of the other settings. Also, you have individual settings for Quicktime and Flash. And individual settings for trusted documents and other documents.
Keep in mind, these are application settings, and will only affect your app, not the document and how others will experience the multimedia files.

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