Videos and pictures all turn sideways on download?

Apple says this is a computer problem but I have seen many other people say they have the same problem with no fix.  I have never had this problem with my camera or any other phones.  I have the box clicked that says to turn the pictures rightside up on upload but that doesn't work for all pictures and all of my videos are sideways.  When I try to save a pic upright it turns back sideways if I send it to someone else or upload it to Facebook.  I can fix it by saving it as a .tiff but that creates a HUGE file and is not an acceptable fix.  I don't believe that this is everyone else's problem.  I am so unhappy.  Can anyone help me pleeeeeeease.  I just want to view my pics and video without breaking my neck!! 

See:
* http://kb.mozillazine.org/Website_colors_are_wrong
* http://kb.mozillazine.org/Websites_look_wrong
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]

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