Videos are choppy on new Macbook Pro 13''

Hello everyone,
I just got a new Macbook Pro. I've downloaded the most recent versions of Quicktime and Flash but whenever I try to view a video, it takes a while to start playing and then once it does start it freezes about every 20 seconds. I've tried everything to fix this, but have had no luck so far. The problem is not my wifi because I am able to play videos perfectly on my desktop and my iPod. I have not been able to find any solutions online either. Any suggestions? Should I upgrade to Mavericks and see if that fixes anything? Has anyone solved this issue?

You are still under warranty.  Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty. 
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years.   You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty.  Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

Similar Messages

  • Are there any new Macbook pro laptops coming out soon?

    Are there any new Macbook pro laptops coming out soon? Because if there are i will wait to buy one.

    Applecomputer53 wrote:
    Are there any new Macbook pro laptops coming out soon?
    There are always new MacBook Pro models coming out soon. However with current 2011 models you can install the faster, Rosetta program loving OS X Snow Leopard with a hack, instead of the new clitchy and unstable OS X Lion.
    So you have a choice now, but for not much longer. If you wait another 6 -8 months, Lion will be stable and more programs will be compatible with it.
    If this is your first Mac, I would wait. If you can do a simple hack with another Snow Leopard Mac, then you can opt to get one now and revert it to Snow Leopard and have a stable machine.
    Else take your chances with Lion.

  • I can't watch YouTube videos on my brand new MacBook Pro with Lion. It says I need to download Adobe Flash Player but that won't install. Help!

    I can't watch YouTube videos on my brand new MacBook Pro with Lion. It says I need to download Adobe Flash Player but that won't install. Help!

    The same thing happens to me, Safari asks me to update the Adobe FlasPlayer, I download, start the installation process, ask me my username and password in order to install, then see a window where I choose if I want to always install the updates , or ask first, or not inslate updates, and at this point it is not progress, I can not cancel the process, I turn off and turn on my machine.
    What can I do ..??
    Regards.

  • Why do all my videos play choppy on my macbook pro?

    I have a macbook pro and all my videos play choppy and have a lot of lag time--impossible to watch! It is the same for ALL websites: facebook, hulu, youtube etc. It is not a network connection problem as I have tried to watch video on multiple wifi networks with full connection and all the videos are fully buffered. I also just updated every software on my mac including adobe flash, quicktime, java etc. I have run out of ideas! HELP!

         System Preferences > Other/ Flash Player > Advanced >  Delete  All
         Press the "Delete All" button
         Install Adobe Flash Player.
        http://get.adobe.com/flashplayer/
        Follow the prompts.
        Quit Safari.

  • Not very technical...please help....videos dont stream in new macbook pro

    i have just upgraded from a macbook to a macbook pro...which i simply love..and which is acing everything in every way possible...except video streaming on the net...the videos start..buffering..i think thats what its called..so that a 20 minute clip takes 40 to 50 minutes.... is there something that i need to do in the macbook pro...some setting or something that i am missing...coz i didnt have this problem in the macbook....

    assuming you are using Safari. my suggestion would be to quickly validate that it isn't your laptop by using another browser like Firefox or Chrome.
    if same behavior, i would check to see if your internet connection is ok.
    this isn't too hard to do.
    Applications>Utilities>Network Utility
    Under [Info] tab: check transfer statics and see if you getting getting any errors
    Under [Ping] tab: try pinging your target website ex. www.apple.com. make sure don't get packet drop.
    if you are getting packet errors or drop packet, it means your network connections are not stable. if you are streaming via Wifi, try doing a direct Ethernet connection to your network device.
    I can explain a bit more if these don't make sense... good luck

  • How do I get videos playing in safari - new macbook pro?

    I've downloaded flash play and updated my computer, but I can't get the NFL videos to play in SI website?

    http://sportsillustrated.cnn.com/video/nfl/20121202/nfl-colin-kaepernick-san-fra ncisco-49ers-st-louis-rams.sportsillustrated/?sct=nfl_t11_a8

  • Apple TV 2 choppy video playback when mirroring from Macbook Pro (Yosemite) and Macbook Air (Yosemite) but not iOS devices

    Video playback is choppy (cuts out every 30-45 seconds) when air playing from both my MacBook Air 1.3 GHz Intel Core i5 running Yosemite and my husbands new MacBook Pro, but runs perfectly when mirroring from any of our iOS devices (iPhone 6+, iPad mini 3, etc.) We have Apple TV 2. This problem just started a few weeks ago, was working fine around Christmas. The problem seems to have coincidentally started right after our son tried plugging in and setting up his Chromecast on our tv. I disconnected the Chromecast, but we still have the problem. All of our software if up to date and I've tried disconnecting blue tooth, we do not have a microwave and our wifi network has a very strong signal. We have an Airport Extreme base station. Is there a solution to our problem?

    Hi leahmturner,
    I see that you are experiencing an issue with choppiness while AirPlay Mirroring from your computers to your Apple TV. I have an article that contains some helpful troubleshooting steps for you regarding this issue:
    About AirPlay Mirroring in OS X - Apple Support
    http://support.apple.com/en-us/HT201343
    Optimizing image quality
    Resolution matching modes
    You can choose between two desktop resolution matching modes that let you select which display will have the best image. When AirPlay Mirroring is turned on, select an option under "Match Desktop Size To:" in the AirPlay Mirroring menu extra.
    Match Desktop Size To: Apple TV
    AirPlay Mirroring changes the desktop resolution to best match your Apple TV, resulting in a 16:9 image that fills the HDTV screen. This setting often produces the sharpest image on the HDTV. The aspect ratio and/or resolution of the built-in Mac display may change to accommodate the Apple TV.
    Match Desktop Size To: This Mac
    AirPlay Mirroring scales the contents of the desktop to fit on the Apple TV, leaving the resolution of your Mac's display unchanged. Use this setting for the sharpest image on your Mac's display. Depending on your Mac model, the resulting image may not fill the HDTV screen.
    Troubleshooting AirPlay Mirroring
    If you don't see mirroring options
    If your Mac and Apple TV are on the same network, but no AirPlay Mirroring menu appears, your Apple TV may be asleep. Simply press a button on your Apple TV remote to wake it up. After a few seconds, the AirPlay Mirroring menu extra appears. If you still don't see the options you expect, make sure your Apple TV has the current software update installed. Also make sure that you have the "Show mirroring options in the menu bar when available" option selected in the Displays pane of System Preferences.
    If the menu bar or Dock is cropped
    Some HDTVs have bezels that cover a small percentage of the screen. This can result in a slight cropping of a full-resolution HDTV image. Depending on the HDTV model, AirPlay Mirroring may automatically adjust the picture size to prevent cropping.  If you are using OS X Mountain Lion or later, and you see cropping of the menu bar or Dock when using AirPlay Mirroring, toggle the Overscan correction option in Displays preferences.
    Minimize video post-processing
    HDTVs often apply picture quality enhancements intended to improve the look of film and video sources. In some cases, these enhancements can lead to over-sharpening artifacts when displaying your Mac desktop. Some HDTV models have built-in settings to change or disable the enhancements for use with a computer (computer, presentation, or game modes). Otherwise, the controls for sharpness, detail enhancement and noise reduction can be used to optimize the appearance of the Mac desktop. Consult your HDTV’s manual for guidance on the appropriate settings for use with a computer.
    Firewall security settings
    If you use a firewall, make sure the following firewall security options have been set to allow AirPlay Mirroring to work:
    Choose System Preferences from the Apple menu ().
    Click Security & Privacy, then click Firewall.
    Click the lock icon to unlock it if it's locked, then type an administrator name and password.
    Click Firewall Options.
    Deselect (uncheck) the “Block all incoming connections” checkbox.
    Select (check) the “Automatically allow signed software to receive incoming connections” checkbox.
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • Brand new MacBook Pro can't handle 720p Video in iMovie?

    Well, my Black 2.0 GHz Core Duo MacBook has been replaced by the new 13" 2.26 Core 2 Duo MacBook Pro (I had to pay the difference) and I had it upgraded to 4GB of Ram and a 320GB Hard Drive!
    I use a Kodak z1085 IS Digital Camera that records videos in 720p quality. When I import them into iMovie '09, I get this message:
    This is the same thing that I got on my Core Duo MacBook. If I did not optimize the video, it would play choppy and could not keep up. On my new MacBook Pro, I still get this message saying that "my computer can't handle it." I can undersatnd my old Core Duo MacBook not being able to handle it, but when a brand new $2000 MacBook Pro can't handle 720p video, somthing has to be wrong here.
    Are there cretin specs that indicate what computer can handle what? I'm guessing that this MacBook Pro CAN handle it, but why am I still getting that message? Do I need a $10,000 Mac Pro Tower system to make it happy?
    Can anyone please explain this and help me out?
    Thanks,
    Scott

    +Well... for starters, the 2.26GHz MB Pro is not a $2,000 machine.+
    Sorry...$1.5 thousand. Still too much for a brand machine that isn't "powerful enough" to run software that came out before the computer did.
    +For all intents and purposes, it's an entry level notebook (despite the name "Pro")... with only slightly higher specifications than the white MacBook.+
    So its only slightly better then the model that can only handle solitaire or any other basic application? I find it odd Apple would include iLife if these machines can't handle all of the features that they are supposed to. Pro means professional. that means this machine should be able to handle PRO applications like Final Cut, etc. But how can it if it can't even handle iMovie! Not to mention they screwed us out of using the old version...so I am stuck using this version!
    +I'm not exactly sure what you mean when you say your black MacBook was replaced by a new 2.26GHz machine... but you had to pay the difference... It sounds like you were perhaps having problems with your MacBook and Apple allowed you to upgrade to the newest version paying something additional. If that's the case, it sounds like they were very generous as you had a first gen MacBook that was about three years old.+
    Yes that is exactly what happened. My Black MacBook had many issues. I sent it in for repair three times and even took it to an Apple store when I was on vacation. (don't have any apple stores where I live) All of these repairs did not fix the problems and they kept on coming! So they offered to just replace it. But they don't sell the Black MacBook anymore. Only the white...and I don't like the white (thats why I bought the black!) so that is when they offered me the MacBook Pro if I paid the difference. In which I did. So that is how I got my new MacBook Pro.
    +Are you saying that your video plays choppy on your new machine... or just that you get the message stating that it may play poorly?+
    Both....It shows that message, and does play somewhat choppy. Not as choppy as the old MacBook though.
    Like I said, I'd just like to know what Apple calls "good enough" so it doesn't display that warning.

  • New Macbook Pro / Leopard - Choppy graphics performance, sluggish animation

    I just got a new Macbook Pro Core 2 Duo 2.4GHz 15" featuring the new Nvidia 8600m graphics processor. I previously had the Core Duo Macbook Pro that had the ATi Radeon x1600.
    I was expecting the new macbook to be smoother, if not leaps and bounds smoother and more responsive graphically when compared to the previous model. For example, anything animated in Leopard is choppy and staggering like Dashboard, Genie effect, scrolling web pages in Safari. It almost seems like the video card is struggling, or there are driver issues with the Nvidia chips in Leopard and they are not mature yet. Even videos in Quicktime are noticeably choppy. I have tried installing Tiger and the problems are gone, everything is smooth like it should be. I then did a clean re-install of Leopard and choppiness resumed.
    Can anyone shed some light on this issue? I've been reading similar reports from others across the web and all seem to point to Nvidia driver issues that could be resolved in 10.5.2. Thanks.

    I have the same problem but with my dock. For example the right side of the divider if I have a couple of windows minimized ( safari, finder) and drag a file ( text, .jpg , etc) and move it around the minimized windows move in a very jerky fashion ( to allow space for the file). I had at first just blamed 10.5 because the dock is more fancy then the tiger one, but my girlfriend owns a black macbook and her dock is about 5 x more fluid then mine ( never jerky ). I don't understand how this is possible when my macbook pro have a much better graphics card? I have deleted the plist, downloaded programs to set the dock to default settings. All with no luck.. I really hope 10.5.3 fixes this problem. I hope I have explained my situation properly . Any advice would be nice. I really don't want to have to do a erase and install!!
    Thanks

  • Streaming video choppy on new macbook

    Why are all internet videos choppy on my new Macbook Pro? The videos are constantly buffering. I can only see about 5 seconds at a time. This is a brand new Macbook Pro with Mountain Lion. I have had the unit for about a month. The video has been a problem from day one. Video problems are not just Youtube but all sites I go to. My PC has no problem with the same sites, same network.

    I'd be wondering whether something that you have brought across from the older machine may be giving it indigestion, mpeterd.
    You might find it worth taking a look at Activity Monitor when the problem occurs to see if any process is hogging CPU time.
    One known "issue" after migration from earlier Macs or OS versions can involve a new process called "fontworker" under Snow Leopard. If you have brought across old fonts from the MB then it may be that some are duplicates of Snow Leopard fonts, or corrupted, or simply too old for the new OS. Might be worth checking with Font Book for duplicated or corrupted fonts. Another possibility may be a corupted "Spotlight" index. If Activity Monitor shows a process called "mds" or "mdsworker" running overtime, then this is likely to be the cause.
    There are various other possibilities here, too, though. Activity Monitor is a good place to check for such things first, before considering seeking replacement. You may well find that the problem recurs even with a new, perfectly healthy, computer when you bring things across from the old one.
    Cheers
    Rod

  • I have the G Drive 1 TB (GEN4 1TB) external drive purchased in 2010. I need to connect to my new MacBook Pro. I'm using the external drive for media storage of my video editing projects. Will a 800fw to thunderbolt adapter cable work?

    I have the G Drive 1 TB (GEN4 1TB) external drive purchased in 2010. I need to connect to my new MacBook Pro. I'm using the external drive for media storage of my video editing projects. Will a 800fw to thunderbolt adapter cable work? I understand that using a USB port connection is not fast enough for video editing. I read somewhere the G Drives don't connect well to MacBook Pro.
    thanks
    larry

    I doubt this can be relocated or moved so you might want to just repost in the macbook pro area.
      MacBook Pro
    https://discussions.apple.com/community/notebooks/macbook_pro
    https://discussions.apple.com/community/mac_os?view=discussions
    Can you afford a new Thunderbolt case and cable? any case with FW800 is going to be slow 72MB/sec and less, and any new 1TB drive is capable of 75MB/s minimum up to 125MB/sec.
    Thunderbolt storage can of course when setup properly reach 100's of MB higher using multiple drives.
    Use what you have for a system backup or for secondary backup storage.
    you might be able to take the drive - most cases allow you to open and swap drives - and use this:
    G-Technology 1TB G-DRIVE mini High-Speed Portable Hard Drive                                   
    or this:
    http://store.apple.com/us/product/HB137VC/A/g-technology-4tb-g-raid-professional -high-performance-dual-drive-hard-drive?fnode=5f

  • Tranfer analog video to new Macbook Pro

    I have a new Macbook Pro and I would like to transfer old 8mm videotapes to it and burn them onto DVD.  I read about Pinnacle Video Capture for Mac, however, none of the articles/reviews/posts are recent and all of the online dealers who sold it are listing it as "out of stock".  I tried contacting Pinnacle direct but NO ONE ANSWERED THE PHONE!!!! (and yes, I called during operating hours)
    Needless to say, I am no longer interested in purchasing a Pinnacle product.  Does anyone know of a current technology device that I can do this with?  I really don't even care about doing any editing.  I just want to transfer some old 8mm videotapes and VHS videotapes to digital and put them on DVDs.
    Thanks for your help!!!

    It has firewire?
    It's between the USB slot & the ETHERNET slot.
    http://www.apple.com/au/macbookpro/specs.html
    Don't forget if it is a Firewire 400 camera, you'll need a 400 - 800 cable, as they have different plugs on them.

  • I have the 2nd Gen iPad and imported my photos from my computer to my iPad awhile back. Now I'd like to sync it to new MacBook Pro and my albums are not showing up? Anyone know how to fix this?

    I have the 2nd Gen iPad and imported my photos from my computer to my iPad awhile back. Now I'd like to sync it to new MacBook Pro and my albums are not showing up? Anyone know how to fix this?

    You'll have to transfer them from the pc to the mac.
    There are some options
    Importing personal photos & videos from device to  your computer
    http://support.apple.com/kb/HT4083?viewlocale=en_US&locale=en_US
    Managing photos/videos
    Iphoto app for iOS
    http://www.apple.com/support/ios/iphoto/
    photo manager pro
    https://itunes.apple.com/sg/app/photo-manager-pro/id393858562?mt=8
    Photo transfer app
    http://www.phototransferapp.com
    Dropbox
    https://www.dropbox.com/referrals/NTMzMjg0NjkzOQ?src=global9
    Picasa
    http://picasa.google.com
    photo manager pro 
    https://itunes.apple.com/sg/app/photo-manager-pro/id393858562?mt=8

  • HDMI Live Video Input into new MacBook Pro?

    We current use FireWire into an older MacBook Pro to stream live video.
    Want to go to HD camera that has HDMI output.
    Can new MacBook Pros take live video input from HDMI?

    No drivers are required.
    Try resetting the SMC and NVRAM?PRAM
    Intel-based Macs: Resetting the System Management Controller (SMC)
    About NVRAM and PRAM
    Do you have any other FW devices to test with?
    I used same adopters when I migrated my 2013 Mac Pro from my 2009 Mac Mini.
    Did the 2012 Mac Mini have the same OSX version as you are using on the Mac Pro?
    It could be incompatible with the Mac Pro. I ask because I have n iSight camera (FR400) that worked with my 2009 Mini with before Mavericks but would not work with Maverick. It would also not work with my 2102 Mac MIn but the camera but not mix work on my 2103 Mac Pro

  • Online video playback is severally laggy/choppy on my macbook pro 2011?

    hey guys, got a bit of an issue here. I've been noticing some SEVERE lagging issues whilst viewing online (streaming) video, from various sites, including, novamov, youtube, and others. the videos rarely stop to buffer as i have a fast connection, but yet they still seem to lag wildly. what i mean by this, is the sound will continue as normal, the the picture will freeze sometimes for a good 5 seconds or so before resuming, this is happening increasingly more and more..
    i am running Mac OSX Lion (latest Update) on my:
    MacBook Pro
    17-inch, Early 2011
    Processor 2.3 GHz Intel Core i7
    Memory 8 GB 1333 MHz DDR3
    Graphics Intel HD Graphics 3000 512 MB
    Software Mac OS X Lion 10.7.3 (11D50b)
    If it helps my hard drive space is:
    Macintosh HD
    Capacity: 664 GB
    Available: 179.79 GB
    The browser i am using is the latest version of Safari, although i have tried firefox and chrome and i experience the same issue.
    I have Sophos anti-virus installed and run regular scans on my system (all clear)
    i really can't think of anything else which could be causing an issue here. I haven't installed any additional software for a while, not in the time frame since the error started to occur.
    I am quite surprised to be experiencing such issues as lagging on something as simple as a youtube video when my £3000+ computer handles heavy applications such as Final cut pro and Photoshop with ease...
    i MUST be missing something here,
    I really would appreciate any help i can get here.
    thankyou very much for your time
    ben

    Hey Carolyn,
    Worked a treat, de-jaggy video for first time in months!!! Only point of clarification, I manually deleted the Flash plug-in before I uninstalled Flash. Don't know if this was why it worked for me rather than others but hey ...
    Thanks again!
    Jody
    Carolyn Samit
    Re: Online video playback is severally laggy/choppy on my macbook pro 2011? 
    Apr 26, 2012 5:07 PM (in response to bcusick)
    Hi Ben...
    I am quite surprised to be experiencing such issues as lagging on something as simple as a youtube video
    Try troubleshooting the Flash plugin required for most YouTube video.
    Quit all open browsers. I'm using Safari as a test.
    Open System Preferences > Flash Player then select the Storage tab. Click: Delete All
    Now uninstall the Flash plugin then reinstall new >  Troubleshoot Flash Player | Mac OS
    Make sure and uninstall the current plugin first.
    Then launch Safari. From your Safari menu bar click Safari > Empty Cache
    Now try a video.
    BTW... if you have the ClickToFlash extension installed, that can prevent Flash based video from streaming. It can also be installed as a plugin in /Library/Internet-Plug-Ins.
    And check to see if Safari is running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info. If the box next to:  Open in 32 bit mode  is selected, deselect, quit then relaunch Safari.
    edited by:  cs

Maybe you are looking for