Videos are recording with no sound

Hello,
My phone wont let me view any videos. i.e facebook no picture comes up to see the cricket highlights, worked on another phone and then snap chat i cannot view videos either. I have had the phone for a year and it started just the past week.

Hi Luke1990,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Can you please load the device in to Safemode and advise if the issue continues?
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008
 - Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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