Videos crashing iTunes HELP!!!

I upgraded to latest iTunes and Quicktime, but when I try to preview a video iTunes crashes and closes. I bought 2 videos and they will not play in iTunes or QT. They crash either one. What is going on?

I've had the same problem and I figured it out (at least in my case). The most helpful thing I did was review the crash log right after the crash. Go to http://developer.apple.com/technotes/tn2004/tn2123.html to help with interpreting crash logs. In my case, I had installed the OSS 3D plug-in a while ago and this was responsible for the crash. Deleting the plug-in and it's preferences did the trick for me.
To summarize the Apple Tech Note for interpreting the crash log, the three most important areas are:
1) the line entitled "Thread:" that is about 8 lines or so down from the first row of "********". This will tell you which thread crashed.
2) the line entitled "0" in the thread that crashed. In my case, thread 0 crashed. I followed down the crash log to thread 0 and looked at line 0 which gave me an inkling of what crashed (in my case, it said com.subband.oss3d).
3) the section entitled "Binary Images Description". Read through this for any references to whatever appears in line 0 of the crashed thread to find the directory(ies) from which the culprit must be removed. I also used Spotlight to find anything else related to the offender.
I hope this helps.
Tony

Similar Messages

I just update i tunes to the las version . and crash itunes . help please

i just update i tunes to the las version . and crash itunes . help please

NOT SURE IF YOUR QUESTION HAS ALREADY GOTTEN ANSWERED BUT FOR ANYONE ELSE WHO NEEDS HELP AFTER AN UPGRADE HERES WHAT I DID
; I JUST WENT BACK TO ITUNES.. DID MY 3RD RESTORE FROM BACKUP AFTER THE WHOLE UPGRADE ORDEAL BUT!
THIS TIME WHEN ASKED ALL THOSE QUESTIONS BLAH BLAH BLAH, I WAS ASKED IF I WANTED TO USE ICLOUD
JUST HIT NO!
I PRETTY MUCH DECLINED EVERYTHING THEY ASKED.
WAITED A LITTLE, THEN WHEN I WAS ABLE TO PUT IN MY UNLOCK CODE WENT TO MY CONTACTS &...... THEY WERE THERE
I AM NOWHERE NEAR THE MOST TECH SAVVY PERSON, BUT IT WORKED FOR ME.
THATS THE SIMPLIEST WAY I COULD EXPLAIN IT. THATS WHAT HAPPENED
I HOPE THIS HELPS SOMEONE.
..... PEACE

Loading just about any video crashes Itunes

Hi,
Loading tiny videos into itunes can make the program grind to a halt, and recently I've been attempting various conversions of videos (xvid avi to xvid mp4 container) to see what's the quickest way to convert media to be viewable on my 80g Video Ipod. Trying to import anything similar causes itunes to crash and I can't even end the process in windows. This grinds my system down a lot and I am required to restart due to Itunes not being "killable." Does anyone have at least a way to get Itunes to die if it crashes? I assume theres no real solution to my problem other then don't do it, until the developers implement something in the code that actually determines the codec/size of the video and decides whether or not it can import it instead of just crashing.

hmmmmm. have you checked through the following document? (in particular, with your symptoms, try the "disable ReadyBoost" and "Additional Information" sections down the bottom of the document.)
Troubleshooting iTunes for Windows Vista video playback perfomance issues

Getting download error on purchased video from iTunes, help!

I have plenty of memory on my ipad to download purchased videos from iTunes, but I get an error message no matter how many times I hit retry. Any suggestions? Thanks

On my ipad2 error says "unabble to download "the movie name" at this time. Gives me option. retry or Done.
Movie title page (with movie poster, plot summary, etc) shows with cloud icon for download, but when cloud is touched,it tries to download foe a few secs then gives error. As well, in Downloads area, movie shows as paused, but gives error when attepmting to download. ...no option to delete is available as well. Many thanks in advance.

Video Crash itunes 8.1

After installing Itunes 8.1 I get the following crash when I try to play any Video file:> Faulting application iTunes.exe, version 8.1.0.51, time stamp 0x49b822b4, faulting module QuickTimeH264.qtx, version 7.60.92.0, time stamp 0x49628b2f, exception code 0xc0000005, fault offset 0x00078ea0, process id 0x1564, application start time 0x01c9ad2d4bd68654.
Anyone have any suggestions?

Hi Edchai,
Try downloading and installing the latest version of iTunes, currently 8.1.1.
http://www.apple.com/itunes/download/
You can update iTunes along with the other Apple software by clicking the Apple logo and then software update as shown here: http://support.apple.com/kb/HT1338
-Jason

All video crashes Itunes.

Running Vista.
No problems with video until the latest Itunes upgrade.
Tried the recommended fix involving Quicktime. Quicktime will play the files but Itunes still crashes. It makes no difference what type of video file.
Tried uninstall/Install download of latest Itune version, no luck.
Any ideas?
Thank you..
kristin

However, went to both suggested locations looking for plugins; there are no plugins (the folders are visible and empty).
... yeah, that's consistent with other reports. In this case, Safe mode is apparently switching off something built-in to iTunes version 10.7.0.21.
Ultimately, what's required here is a bug-fix in the next version of iTunes (whenever that's going to show up). In the meantime, I'm afraid we're probably stuck with the workarounds (disabling direct3d, running iTunes in safe mode or watching the content in the QuickTime Player.

VOB or WMV Format videos to Itunes HELP PS

I have Ipod nano 16 Gb that i just bought.. how can i convert the movies in my computer that are in VOB and WMV format so that i can play them in itunes or my Ipod.. I have windows vista. i bought the ipod just for this videos

thank yu sir.. a tough taks for a novice well after several hours i have installed all as per the direction..the MPEG converter etc but this morning asks me to go to apple site to buy it..well i installed the new version after the 1.8 version and followed all to the teeth.. it copied/converted a movie only once last night .. this morning when i do the same it is asking for the purchase of the add on.. i installed the quick time alternative what doi do.. i go buy the what they ask or how do i do any help??

Sharing video with iTunes help

I somehow shared a video I created through Final Cut Pro, shared it via iTunes and was able to load it on my iPods and iTouches....now it's not letting me do it. I've looked over and over in forums and I get the same thing....iMovie>share>iTunes...except when I do this I keep getting "file name" was not copied because it cannot be played on this iPod.......I'm using iMovie 10.0.3 and iTunes 11.2.2

I somehow shared a video I created through Final Cut Pro, shared it via iTunes and was able to load it on my iPods and iTouches....now it's not letting me do it. I've looked over and over in forums and I get the same thing....iMovie>share>iTunes...except when I do this I keep getting "file name" was not copied because it cannot be played on this iPod.......I'm using iMovie 10.0.3 and iTunes 11.2.2

Preview videos crashes itunes

When I click on a video to preview, itunes quits unexpectedly

I had the original problem of upgrading to iTunes6 and couldnt launch, only hang. Check QT7 and no dice. I upgraded my Digidesign Core Audio driver (tip from another post here) and they both work now.
Checking out new iTunes6 features revealed a new problem with sudden quits when attempting to preview videos. Im hoping this bump will spur more activity on this thread.
Dual 1.25 G4 MDD Mac OS X (10.3.9)

Video that appears in iTunes but not Windows Explorer crashing iTunes

I added some videos to my iTunes library today, and I tried to sync my iPod. When I connect it, I get the "Updating iPod, do not disconnect" message, but it doesn't say exactly what it's transferring. After a little while, I get the notification that iTunes is crashing and the option to send an error report.
I updated iTunes to 6.0.3 earlier today, and updated my iPod to see if that would fix anything. When it didn't, I checked to see if there was something wrong with any of the videos. I tried deleting the videos, until iTunes crashed again. Whenever I try to delete, or play, or right-click this video, it crashes. I thought that maybe there was a problem with a video, so deleting it through Windows Explorer might have some effect, so I went to where it would be stored, and . . . it wasn't there.
I know that a file being listed in the library but not actually stored in Windows would normally just result in the exclamation-point-in-a-circle icon, but could this be what's causing iTunes to crash? Is there a way to delete something from the iTunes library without actually going through iTunes?

Okay, I managed to fix it after uninstalling iTunes and installing an old version . . . but of course, after I had everything up and working again, I ended up causing it to happen again. The upside of that is that I now know how it happened and an easier way to fix it.
The corruption of the file occured when trying to type in an artist on a file whose tag I had modified with iPod TVShow . . . it said "Editting tag", then crashed for the first time, and crashed again whenever I tried to edit that. Though, I found that that can be fixed just by deleting the movie file first through Windows Explorer, and then through iTunes (I didn't see it in Windows Explorer originally because I didn't realize that the re-labeling of the artist never went through, so I looked in the wrong folder, and I wasn't able to use Show Song File in order to see where it was, what with the constant crashing). Hopefully that'll help if anybody else ends up with the same problem.

Videos Crashing Vista !!!HELP!!!

i have window vista on my laptop
when ever i try to download a video from itunes
my computer will crash just as it finishes the download
my computer will also crash when i put any sort of mpg4 video
into itunes
can someone plz help me with this issue
because i have an ipod touch and i would really like to sync
some videos on it

If you have a USB flash drive in your computer as a ReadyBoost drive, try taking that out, reboot and try viewing it without the ReadyBoot drive in again.
Also in Control Panel, Quicktime, Advanced, try unchecking "Enable Direct 3D video acceleration" or selecting Safe Mode (GDI only), selecting OK, and reboot and try again.
This is a known problem with iTunes (I finally found out) but I can't come across the Apple KB ID at the moment.
Regards,
Scott

My itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible

my itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible

i think i might have a solution... i have windows vista and after i installed to latest itunes update everytime i tried to open it it would freeze. I tried everything, including uninstalling itunes and all of its components and reinstalled it numerous times. So i went to the itunes folder in my folders, not on itunes, and i deleted my itunes library and playlists. After that it worked just fine, all of my music was deleted but luckily i had my files saved elsewhere.
I hope this helped! I know its frustrating and APPLE/ITUNES NEED TO FIX THE PROBLEM!!!!

Issues Transferring Video Purchased on iTunes to My Video iPod..Help!

Just bought a new 60 BG Video iPod. I purchased a few videos from iTunes. However, when I connect my iPod to iTunes, only my music is transferred. The videos are not transferred. When I try to transfer the video to my iPod, I get the following messages...
'Update not possible. Error Message -50.'
'The disk could not be read from or written to.'
Anyone able to help me? Much appreciated...

There is no legal way to play videos purchased from the iTunes Store on an Archos player. They can be played on your computer or on an iPod with video.

I am not able to add videos to itunes. So I am not able to sync them with my IPhone4s. I ve tried: dragging to itunes, minimize file name of mp4, adding by file/folder still not adding. WHY? Please help.

I am not able to add videos to itunes. So I am not able to sync them with my IPhone4s.
I ve tried:
dragging to itunes,
minimize file name of mp4,
adding by file/folder, but still not adding.
WHY? Please help.

This is very serious. Your computer got infected with ransom malware, Cryptowall.
Go here for further info.
CryptoWall 2.0 Anything Good about Buying you Keys? - General Security
CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

I can't play a bought video in iTunes, and VLC only plays it but no screen. And I have to athourize all the time but it does not help. What's wrong?

Hi all.
Just bought my first video from iTunes Store and should watch it with my son. I had to authorize, this and that for some time, but finally I got the video in my iTunes, but it was just a black screen. Nothing playing and no sound (of course). So I tried VLC and it was at least runing there, but no screen and no sound. Quick time said I had to authorize my iTunes acount first (which I had done several times before) and did it again with just the same result, nothing happening. What's wrong? I'm no geek so please help me out with this, I thought it should be easy piecy with a iMac and iTunes, well, hope it was a one in a million problem.
Thanks

Could be a corrupt Download.
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases > http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service > Apple Support iTunes Store Contact Us

Videos crashing iTunes HELP!!!

Similar Messages

Maybe you are looking for