Videos from itunes not syncing

Ok so I bought two videos from iTunes and they won't load on my ipod.
The error message says they aren't the correct format...but i got them from itunes.
what do i do?

Wow I spent 3 hours on the phone with tech support and talked to a product specialist who didnt know what to do. So then he talked to the store about it and they sent me an email telling me to try updating my ipod...like i hadn't already tried that. itunes messed up and theyre trying to make it look like i'm doing something wrong.

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    Video content purchased from the iTunes Store.
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    Video Podcasts that have been created for mobile devices.
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    Audio: AAC-LC up to 160 kbits/sec, 48 Khz, and stereo audio.
    MPEG-4
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    Audio: AAC-LC up to 160 kbits/sec, 48 Khz, stereo audio.
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