Videos from my computer won't load on Itunes

Recently, I have tried loading a few videos from my computer onto my library. Everytime I Click File-->add file to library--->and click on the file, nothing happens. The file is in MP4 format. Help please =D

firstly try just dragging the file on to the itunes window?
also check that it hasn't been added but just moved in to the video tab or tv shows?
then maybe try opening the file in quicktime (if it doesn't play then itunes can't play it). if it does play, then go to export> for iPod and export it, then drag that files (an m4a file) back on to itunes. if the sound is missing them the mp4 files was a combined one and you have to do some faffing to get it working, but search another post if that happens, as i've already written about it twice.
good luck
dan

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