Videos Not Playing After Publishing

I am using Captivate 7 for Mac and uploading to the Litmos LMS platform.  In preview, my videos are playing just fine. When I publish to zip and uploading to Litmos, they don't play.  I get a little grey/white striped box making it look like it's loading, but nothing ever loads. This is super frustrating and I don't know the fix.  I'd love to hear ideas on how to make this work - or at least ways I can troubleshoot.

Make sure your video files are placed in the same publish directory as the main SWF and that the link to these videos consists of nothing but the video filename.   The video filename should contain no spaces or punctuation characters and should ideally be all lower case.  Then after uploading to your LMS, make sure that the LMS administrator can confirm videos of this mime-type have been explicitly allowed on the LMS web server.

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