Videos on my device play back audio only, black screen

Videos I have taken on my device play audio but with a black screen since the 10.3.1 update. Bell, Z30, up to date.
Solved!
Go to Solution.

Hi and Welcome to the Community!
A quick review of this site will reveal thousands with similar situations as yours. But, you only cited 3 of the 4 required octets of any OS level, so it's rather impossible to know anything for sure based on your information. BB has released at least 3 more updates in the last few weeks, but the carriers remain in control of release to their customers, and some are slower than others to do so (but BB cannot control them). Further, there have been many reports of issues with the "official" methods of installing these updates.
If you wish to jump ahead, you can use an AutoLoader to cleanly reload your current OS, load the even more current version, or fall back to whatever version you desire. The choice is yours.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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