Videos play on iPhone, but not MacBook (page generated by 'Save for Web')

I have QT 10, and I wanted to post a video I made on a personal webpage. I used the 'save for web' option from within QT 10, and it generated the usual ugly HTML page, the MOV file, and the source files that I specified. I edited the HTML to make it look a bit prettier and added the extra content I wanted to have, and uploaded it to my webserver (page is located at http://www.mripatientsafety.com/NERHRM/Resources/NERHRM_TGilk_on_MRI_Safety.html).
The video played when I loaded it on my iPhone, but wouldn't load / display on my MacBook in either Firefox or Safari. I thought it might be something wrong with the MOV wrapper file, so I changed the HTML to skip the MOV and point directly to the MV4 file, but the exact same symptoms persist.
I don't do this often, but I have used the 'Save for Web' feature maybe a half-dozen times before, and I've never had this problem. At this point, I'm thinking that the problem might be:
I'm a dummy and goofed up a section of code and didn't realize it.
There's been updates to Firefox and Safari since the last time I tried this (perhaps a year ago) and they now are unfriendly with the way that QT 10 prepares the HTML.
I would greatly appreciate any help that anyone can offer to help make sure that the video displays properly for the greatest number of viewers.
Thank you in advance.

Further update:
I am trying to import the files to my Macbook Pro (10.10.3) via Photos, and it will not allow me to import them.
I receiving the below error message:
The following files could not be imported (they may be an unrecognized file type or the files may to contain valid data).
Reason: The operation couldn't be completed. (com.apple.ImageCaptureCore error -9912.)
The file types are .mp4 and .mov
Any ideas or recommendations?
I have done a Hard reset, soft reset, and tried resetting network settings.
I have done a Manual Backup to computer and did a backup to iCloud- but I have not restored the iPhone yet, as I am not sure if the files are being backed up or not?
I also tried using a third party transfer app (AnyTrans) to transfer the files to my computer hard drive, but it would not allow the transfer and kept skipping the videos which won't play back (even though it recognizes them - but won't play them back).

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