Videos show "cannot open" error

I have downloaded several videos that play fine on my iTouch to my iPad.
When I try to watch any I get the "cannot open" error. I can open one of films and see the chapter marker etc but any attempt to play and you get the error.
I have closed all applications via the "double home" bar.
I have restarted and reset and still no joy.
Any suggestions short of a "reset to factory default" and reload?

Guess a little sleepy when I posted.  You need to hold down the ctrl key and start
Bridge.  Some users have to click on Bridge
icon and then IMMEDIATELY hold down the Crtl key.  Should get a
reset window.
The icon I am talking about is the desktop shortcut icon to open Bridge.

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