View Account under Cellular Data in iPad Air Settings not working

I purchased a new iPad Air with cellular last week and successfully established an account with Verizon on the iPad. Up until Saturday I was able to sign into View Account on the iPad in Settings and saw that my usage amount stayed current. I also was able to create a sign-on on the Verizon website and login with no problem up until Saturday. Beginning Saturday View Account on the iPad says my sign in credentials are incorrect. I know they are correct. Not only that the Verizon website says "the activity you are attempting is not available" when I try to sign there. Because Verizon is not offering unlimited usage I need to closely monitor because my teenagers have been using the iPad. I called Verizon and they blamed Apple and said contact them.  This does not seem like an Apple issue to me. Anyone else experiencing this? If I go over my usage limit, it's expensive.

Yes I installed the MyVerizon app and returns an error.
I been searching around the Internet and everyone is saying that after you initially activate with one carrier on the iPad Air you can remove the SIM and replace with another from a different carrier. According to one article, Apple engineers included a wide range of bands for the iPad Air.  Here's the article: http://gigaom.com/2013/11/01/ipad-air-with-lte-tip-you-can-switch-carrier-sims-a t-will/

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