View discrepency while migrating Crystal Reports from XIR2 to XIR3

Hi,
We are migrating Crystal Reports from XIR2 to XIR3. If the report is designed in Crystal client by inserting a subreport it does not come well in web viewer. If I do not use subreports then the view is same (both in web viewer & windows client preview).
Could you please let me know, what could be the problem and how to resolve this?
It's urgent. Your valuable time and solution is much appreciated.

I moved your thread to the " .NET - SAP Crystal Reports" forum, assuming this is in a .NET app(?)
Unfortunately, the description:
" does not come well in web viewer"
is somewhat "loose". Perhaps inserting a link to a screenshot(s) that demo the issue will be a good idea?
Also, if my assumption is correct:
1) What version of .NET?
2) What is the exact version of CR? (In CR designer go to Help | About)
3) What browser?
4) Does this work on you dev system?
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup
Got Enhancement ideas? Try the [SAP Idea Place|https://ideas.sap.com/community/products_and_solutions/crystalreports]

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Look and feel discrepency after migrating Crystal Reports from XIR2 to XIR3

Hi,
We are migrating Crystal Reports from XIR2 to XIR3. If the report is designed in Crystal client by inserting a subreport it does not come well in web viewer(Infoview). If I do not use subreports then the view is same (both in web viewer & windows client preview).
Could you please let me know, what could be the problem and how to resolve this?
Your valuable time and solution is much appreciated.
Thanks in advance.
Mohan

Hello,
What happen if you use the web java viewer instead of web viewer? (you can change it in the preferences options)
Otherwise, when you say "it does not come well", what do you mean?
Thanks
Philippe

How to Migrate Crystal Report Server XIR2 from Tomcat to Websphere.

Hi Experts,
I'd like to know how to migrate a existed Crystal Report Server XIR2 from Tomcat to Websphere.
I don't want to upgrade the Server version, just want to deploy it from Tomcat to a new Websphere.

Hi
https://bosap-support.wdf.sap.corp/sap/support/notes/1219131
Regards
Roland

Error while running Crystal Reports from application

Hi,
I am getting the below error when I try to run Crystal Reports from my application.
There are no Page Servers connected to the Cache Server or all connected Page Servers are disabled or all connected Page Servers are not part of the specified server group. Please try to reconnect later.
I am able to preview the reports in CMC and Infoview, but when I try to run the same report via my application the above error pops up.
Sometimes I get a different error:
The Page Server you are trying to connect to is not accessible. Please contact your system administrator.
Looks like some configuration settings are missing/ corrupted.
I tried to look in a number of websites... tried few workarounds, but none seems to be working.
Any help is highly appreciated.
Meena
Edited by: meenakshitikoo1 on Apr 19, 2011 12:46 PM

Check the following SAP note
https://service.sap.com/sap/support/notes/1032461
Regards,
Stratos

Issues while migrating crystal report 10.5 to Crystal 2011 64 bit version

Hi
We were using crystal report 10.5 and we have now we wanted to migrate to Crystal 2011. We haev migrated our .Net code from .Net 1.1 to .Net 4.0. Now we are moving on to convert .Net application as a pure 64 bit componet. We DO NOT want to select the option ' Enable 32 bit application' IN IIS. So Our app will run as 64 bit component.I have upgraded Crystal with V 2011 and also installed Crystal report for Visual studio 2010. I have tried a POC to create a dummy report [ in Crystal 2011] with Db connection and it created successfully. BUT when i try to run the existing report template it fails, with follwing error. Also the template when i opened for first time , prompted for whether u wanted to upgrade , i chose Yes BUT nothing helped.
Does the crystal can successfully migrate to 32 bit to 64 bit? Or should we create new template in 64 bit and redo everything
{"Database Connector Error: ' [Database Vendor Code: 8114 ]' Error in
File temp_288e56fe-eca4-43aa-80d7-c89724874189 {3287A6AC-9092-4805-9D3C-7B49669B4D98}.rpt
:Database Connector Error"} System.Exception any idea about how to migrate this old 32 template to 64 bit form. i have just reopened the templates using latest version but not helping

Moved to .NET SDK forum
Search here for runtime and install CR for VS 2010.
There is no SDK install with CR for 2011, it's runtime if CR for VS 2010.
Don

Error While transporting Crystal Reports from BW DEV to Quality System

Hi.
I have developed a crystal report using the SAP menu. We saved the report to SAP BW dev server using the SAP menu and published it to BOE.
Now i want to transport my Crystal report to Quality system, I followed the same mechanism to transport crystal report which are aplied to other BW objects, but when i am trying to transport its giving me a short dump error:
The error appears something like this:
Error in the ABAP Application Program
The Current ABAP program u201CSAPLRSCR_CEu201D had to be terminated because it has come across a statement that unfortunately cannot be executed.
Function module u201C/CRYSTAL/PUBLISH_REPORTu201D was called
With the parameter u201CI_REFRESH_FOLDER_INFOu201D.
This parameter is not defined.
This is first time i am transporting any crystal report to other bw system.
Is there any document for transporting Crystal reports, I had searched SDN but didnt got any relevant documents.
or is their any setting which need to be done in BW side.
Any help will be appriciable.
Thanks
Anish

Hi,
I would suggest you open a case with support so that they can look at your system. In general you should be able to transport the Crystal REports object in the same way you transport a Bex query.
ingo

Error while transporting Crystal Report from BW dev to Quality system.

Hi.
I have developed a crystal report using the SAP menu. We saved the report to SAP BW dev server using the SAP menu and published it to BOE.
Now i want to transport my Crystal report to Quality system, I followed the same mechanism to transport crystal report which are aplied to other BW objects, but when i am trying to transport its giving me a short dump error:
The error appears something like this:
Error in the ABAP Application Program
The Current ABAP program u201CSAPLRSCR_CEu201D had to be terminated because it has come across a statement that unfortunately cannot be executed.
Function module u201C/CRYSTAL/PUBLISH_REPORTu201D was called
With the parameter u201CI_REFRESH_FOLDER_INFOu201D.
This parameter is not defined.
This is first time i am transporting any crystal report to other bw system.
Is there any document for transporting Crystal reports, I had searched SDN but didnt got any relevant documents.
or is their any setting which need to be done in BW side.
Any help will be appriciable.
Thanks
Anish

Hi,
I would suggest you open a case with support so that they can look at your system. In general you should be able to transport the Crystal REports object in the same way you transport a Bex query.
ingo

Database error when trying to view Crystal Report from InfoView

I am receiving the following error when I try to view or run a Crystal Report from the InfoView. The report is based on an SAP InfoSet.
"Failed to load database information."
The report data can be refreshed with no trouble from within the Crystal Reports designer on my local machine, but the error occurs after it is published to the InfoView. The same error appears when trying to import into Excel using LiveOffice.
Server details:
-Edge 3.1
-Windows 2003 64-bit
-SAP Integration kit installed
Local Crystal Reports machine details:
-Windows XP
-SAP Integration kit installed
-Crystal Reports 2008
My steps to troubleshoot so far:
-Checked Database Logon details in CMC for the report. Username and password are entered correctly.
-Cycled all CrystalReports background services off and on again from the CMC
-Rebooted server
Have I missed anything? Any help would be appreciated.

Hi,
do you have any connectivity from your EDGE to the SAP System ? Like can you import roles or run a WebI ?
Regards
-Seb.

Error 1305 while installing Crystal Reports 2008, JavaSDK

While installing Crystal Reports from the original media on a new Lenovo Thinkpad running Windows XP Pro SP3 I get the following error while installing:
Error 1305: Error reading from File: c:\program files\Business Objects\javasdk\jre\audio\soundbank.gm. Verify that the file exists and that you can access it.
I have the option to retry or cancel, obviously cancel exits the installer. Retry just fails again. I have tried to access the file (which does exist) and I cannot because it is in use. I used Sysinternals process explorer to find out what has the file in use and it is msiexec.exe which is the Microsoft Installer service which is running in order to install CR2008.
I have tried restarting, setting permissions on the file and folder, uninstalling and reinstalling Java VM from Sun. I even tried killing msiexec (which killed the install). I even tried taking out all reference to java in a custom install.
I am at a loss on what to do next. Any help would be appreciated.
-Michael

I found that if I installed it from a copied local directory instead of the CD Rom that it worked

Unablo to open Crystal report from infoview

Hello Experts,
I have an issue while opening crystal report from BOBJ Infoview.
The report opens for some users and some users are getting this error.
" Internal error. Please contact your system administrator. [RCIRAS0216] ", the report is based on bw query and the users has access to this query,the users are able to execute other report based on same query.
Even some users who are administrator group members are getting this error.
Any help is appreciated.
Thanks
Kish

It happens to only one report,but when i changed the option to "Use same database logon when report is run" in CMC, it resolved the issue.
But i was wondering why the report encountered this error for the same user for whom it was working good in the past.
Thanks,
Sai

Can't view Crystal Reports from BW

Hi,
I'm installing SAP Integration Kit XI 3.1 SP3 with IIS. I am able to publish reports from BW to BOE but not able view them from BW. I followed the documentation to use report/report_view.aspx to define the viewer application in Content Administration Workbench. But it is giving me a "The page cannot be found" error when I try to view Crystal Reports from BW. I tried looking for the file report/report.aspx but cannot find it. I was able to locate the file in SAP_CrystalReport_View/report_view.aspx. I repointed the system to this path but it still giving me the same error.
Anybody here encountered this before?
Thanks,
Elijah

Hi Ingo,
- has the report being saved to BW and then published to BusinessObjects enterprise ?
    Yes, the report is being published from BW to BOE successfully.
- did you import the ABAP Transports to the BW system ?
    I imported all the transports that came with the Integration Kit. I'm not sure if the ABAP transport is one of them.
- has the viewing service in transaction SICF been configured ?
    Yes, the top entry in the handler list is /CRYSTAL/CL_BW_HTTP_HANDLER.
I did notice that the BW system is on a different subdomain than the web application server. For example,
   BW system        - bw01.us.mydomain.com
   BOE web server -   boweb.mydomain.com
Would that affect the single sign on?

Need help in RFP - Migration Estimates for Crystal Reports from BI 3.1 to 4.1

Hi,
I have to migrate 100 crystal reports from BI 3.1 to 4.1. The reports vary from simple to complex in terms of complexity.
I want to know the time estimates (no. of hours/report) for the above upgradation for a client proposal.
What all parameters should i mention in the proposal?
Thanks

You don't actually have to upgrade the reports to a newer version of Crystal in order to migrate them from BO 3.1 to BI 4.1 and have them work. BI 4.1 will work correctly with Crystal Reports that have been created in Crystal XI r2 and higher. The inner structure of the .rpt file is essentially the same, with new things being added when new features from the newer versions are used.
Some things to remember when migrating Crystal reports using the Upgrade Management Tool (based on my experience migrating a number of clients from 3.1 to 4.x):
1. If the reports were saved with a specific printer, make sure that the printer has been configured on the BI 4.1 server. In 3.1 this was not an issue, but there's a change in printer processing in the newer versions of Windows Server where BI 4.1 will run that cause errors/warnings in the migration of these reports.
2. If your reports use ODBC connections, make sure that ALL of the required connections have been created prior to migration. Even though BI 4.1 is 64-bit software, the Crystal "servers" are still 32-bit, so they require 32-bit connections. If you're connecting to MS SQL Server, make sure you use SQL Server Native Connection 10.0 or 11.0 for these connections.
3. If you have Dynamic Parameters and you've had to make any changes to which DB drivers are used - even if it's in an ODBC connection that has the same name as the old system, be aware that you'll have to create new data connections that use the new ODBC connections or drivers and then point the data foundations to the new data connections - otherwise your dynamic parameters won't work.
-Dell

Trouble migrating Crystal Reports Custom Functions from BOXI R2 to BOXI 3.1

I can't seem to migrate the custom functions from the custom function repository in my R2 environment to the 3.1 with FP 1.3 environment.
When I migrate Crystal Reports using the Import Wizard, they all come over and they retain their custom functions, however, they don't bring over or create a new custom function repository.
When I do run the import wizard I have selected the repository radio button, but it does not have any affect .
How can I migrate all of these custom functions without having to manually open up reports and placing them back into the repository on the new server?
Thanks,
Randy

Hi,
so if they are published to Rel.2 this looks different.
Just to clarify it a bit more...these Files are no Datasources for Reports and Universes and your Users dont consume them via InfoView?!
Whats the purpose for these Files? If they have none, you can de- select them in the UMT and dont migrate them (or better said move them cause you wont actually migrate .csv files). But if nobody touches them, you can move them with the UMT during daily business...how long it will take i cant estimate it. But 65GB for .CSV files is a huge amount.
But you are correct, to move them from Rel.2 to BI4 you have to use the UMT.
If you have the ressources and time i would recommend the following (Thats what i usually do with my customers):
1. Setup a Machine (could be a VM) with the same OS and BOE Version (included SPs and FPs) as your production Rel.2
2. Schedule a half day or day Downtime to copy the content 1:1 from the production Rel.2 to the VM Rel.2 with the IW or CMS DB Copy. Or do this after Business Hours.
- With this Size of your FileStore i would recommend the CMS DB copy way.
- Now you have a 1:1 Testing Environment of your Production Environment
3. Use the UMT to migrate from your VM Rel.2 to your BI4 installation
- Here you can see how long it takes
- You can check if the UMT is capable for this 65GB transfer
- Can sort out other possible issues
- Do some other Testing
After you did that you have a perfect estimation on how long the Migration will take and what for issues you are facing. With this information you can decide if you need a downtime or can do it after Business Hours f.e.
Regards
-Seb.

Invalid Key code Error while installing crystal report server 11

While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
You would need to enroll the licenses in maintenance if you want to upgrade them.
In case of any queries please create a ticket via the Service Market Place.
Regards,
Jessy
Customer Interaction Center
SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
3. Logon as the new user (or su - newuser)
4. run the installation shell script using that new user's account.
NOTE: Ensure the system meets the requirements from the supported platforms documents.
.Tony

Migrating Crystal reports 8.5 to XI

Hi All,
I have to migrate the Crystal Reports from 8.5 to XI which are being called from ASP and using procedures. Please guide:
1. What will be the steps for migration
2. What changes would be required at ASP level if we migrate the reports from 8.5 to XI
3. What are the basic challenges while migrating from 8.5 to XI
4. Please provide any document if any one have for crystal reports migration
Thanks in advance

Hi Shal,
1. What will be the steps for migration
There is no specific steps to migrate your reports, you will have to open your reports in XI and refresh and save. This will migrate your reports from CR8.5 to XI.
2. What changes would be required at ASP level if we migrate the reports from 8.5 to XI
I am not sure but, you may have to change run time files.
3. What are the basic challenges while migrating from 8.5 to XI
If insert any SQL statements in Show Sql these will not take care in XI, rest all you will not have any issues.
4. Please provide any document if any one have for crystal reports migration
If you are using Crystal Enterprise then you will have to migrate it from one enterprise to other using import wizard. Since you are migrating reports, there isno specific document.
Thanks,
Sastry

View discrepency while migrating Crystal Reports from XIR2 to XIR3

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