View in Fact Sheet not showing information

When a user displays an IS-U customer information using transaction code CIC0, only the Business Partner information is populated with details. The custom view that we created under Fact Sheet doesnt show anything.
Where do you fix this issue? I checked the security roles assigned and everyone in their team have the same security roles so Im wondering why this particular user cannot display the customer information in the Fact Sheet View.

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Is it possible to show Campaign Elements in Fact sheet.
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Deserving points to be rewarded, Regards,
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Jacob,
check note 1040229.
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