Viewing details of RMA and SR

Notice: This message has been originally posted on the Old operations exchange community and reposted to the Cisco Services Community as part of the migration effort.
The original posting was by: Krzysztof Gajewski on May 13, 2013. Responses to the posting are included where applicable. Any confidential information or posting that is not compliant with Cisco community policy and guidance may have been modified as part of the migration.
Hi,
Can I see SR or RMA created by somebody else from my organization ?
Regards,
Krzysztof
Sygnity SA
POLAND
Responded by Karthik Arumugam on May 13, 2013
Hi Krzysztof,
No, you will not be able to see, but if u have the order information like SO#/PO# please place the request to [email protected] wherein our L&R team can cross verify and can able to find available information.
Regards,
Karthik
Responded by Krzysztof Gajewski on May 13, 2013
What is solution for teams like Service Desk ? Should we use one Cisco ID for all team members?
Using one Cisco ID by team is not acceptable by rules of some partner tools for example Service Order RMA Tool.
Responded by Ahmed Hamadeh on May 13, 2013
Hi Krzysztof,
The solution is to ask a colleague from your company who has the right access levels to view these orders, to contact [email protected] and request to upgrade your CCO profile.
What will be done is that the CID/BID of the company will be added to your profile and the access level would be increased to allow you access to the tools.
You will only be able to view Sales orders or RMAs raised by other colleagues. However, only the initiator of the Service Request can view their own cases they raised.
Hope this helps, please let us know if you have any further queries.
Regards,
Ahmed

sybrand_b wrote:
As this is a product related question, shouldn't you better NOT answer it, so as not to encourage people to make this forum a mess?Dicey.
Re-reading the title, I find the question to be quite generic, with the product specific information simply being used to provide a reproducible example. For me, the question (how to view someone else's SR or bug) is indeed valid against any product.
In this case I suspect the call could fall either way.
(The better argument might be against encouraging MOS questions here, but I've decided to leave that particular discussion alone to others (now).)

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