Viewing Exchange Sub Folders on Iphone 5s

I am using Iphone 5s, and have just switched over to Microsoft 365 exchange for email.
The problem I am describing first occurred whilst I was using iOs 7, but I have since installed iOs 8 to see if the problem goes away - but it hasn't.
My emails are syncing ok, but for some reason I am only able to view some of the sub-folders that I have set up on my laptop (using Microsoft Outlook).
I have tried deleting, turning off and re-installing the email account on the Iphone, but that still doesn't work.
I have tried searching for the "mail folders to push" option in mails / contacts / calendars - where it no longer appears (it used to sit under "mail days to sync".
Under Mail, Contacts, Calendars I have gone into Fetch New Data, selected Push, and then gone into exchange account and selected folders to push.
The problem is not all the folders that should be there are appearing in the first place - so I can't select them to push.
How do I get these folders to appear?
Thanks

So one downside to this is mailbox storage limits. Most companies have hard limits on how much you can put in your inbox... that is why people have folders for stuff outside of the inbox.
But the real issue regarding syncing sub-folders is that they don't sync unless you move into them on the iPhone. So if you have rules that move your mail to subfolders (when they are in the inbox), then going into your folders list in the iPhone will NOT show you that sub-folder "contracts" has new email. You have to open the subfolder on the iPhone.
Sent messages works the same way. The iPhone's sent message folder will not contain the stuff you sent from your desktop until you go into the sent messages folder; this starts the sync of that folder.

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So one downside to this is mailbox storage limits. Most companies have hard limits on how much you can put in your inbox... that is why people have folders for stuff outside of the inbox.
But the real issue regarding syncing sub-folders is that they don't sync unless you move into them on the iPhone. So if you have rules that move your mail to subfolders (when they are in the inbox), then going into your folders list in the iPhone will NOT show you that sub-folder "contracts" has new email. You have to open the subfolder on the iPhone.
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realNOSfentor wrote:
Hi all
Same here!
The folders still show up on my iPad and iPhone AND i can still move emails into the folders. So in the context of "move email" all the folders show up. But as above, no email folders in the main menu of Mail. I am using an Exchange server too and already setup everything fresh from the start but it did not solve the problem. Looks like nobody tested upgrading an existing Exchange/Apple Mail setup to Mavericks...maybe because Exchange is to exotic. ;-)
Hope this gets fixed soon and I hope it raises some new ideas in terms of QA!
Regards
NOS
Edit: Typo
Message was edited by: realNOSfentor
Mail seems to know it's there, as you described, but for some reason just doesn't display it. Honestly, it seems like someone just made an oversight and forgot to put the little arrow in to let us expand folders that have sub-folders.

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I'm working with two Exchange accounts that have the same problem. Both accounts have sub-folders underneath the Inbox folder. After upgrading to OSX Mavericks, the sub-folders are no longer visible within Mail. If I go on the web and mark a mail in one of these sub-folders as unread, the unread count on the Inbox increases, however the mail along with the subfolder it is in, are still not visible. Additionally, if I right-click on the Inbox folder and choose "Get Account Info", and switch to "Messages on Server", I can see the sub-folders listed there, the number of messages in it, and the size of the folder. If I click on the folder within this window and choose "Show Messages" it opens a new, blank, Mail window.
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realNOSfentor wrote:
Hi all
Same here!
The folders still show up on my iPad and iPhone AND i can still move emails into the folders. So in the context of "move email" all the folders show up. But as above, no email folders in the main menu of Mail. I am using an Exchange server too and already setup everything fresh from the start but it did not solve the problem. Looks like nobody tested upgrading an existing Exchange/Apple Mail setup to Mavericks...maybe because Exchange is to exotic. ;-)
Hope this gets fixed soon and I hope it raises some new ideas in terms of QA!
Regards
NOS
Edit: Typo
Message was edited by: realNOSfentor
Mail seems to know it's there, as you described, but for some reason just doesn't display it. Honestly, it seems like someone just made an oversight and forgot to put the little arrow in to let us expand folders that have sub-folders.

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Thanks for posting that thread. My problem is slightly different in that it won't pull the mail *at all* -- even to the inbox. The mail is only pulled if/when I click on the sub-folder. At that point, the mail goes go to the correct sub-folder.
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To all,
After reading your posts, i can definitly relate to the frustration of using the iphone in an enterprise environment. i have to agree that the Blackberry functionality compared to the iphones is day and night. meaning, the blackberry has always geared itself towards corporate america. where in the iphone's case, it's a device made to look pretty and have some positive enterprise add-ons. however, it still remains a "consumer" mobile device.
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here is the steps to set auto push to your sub-folders...
1. Settings
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there is still a minor bug to this fix, even though you will be notify via chime of a new email in your folder, there wont be an indicator on the email icon on the main page indicating a 1 or 2 or 3 emails you might have. Once you are in the email account and see your folder structure, there will be a number indicating new emails.
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