Viewing media card files

When i plug in the USB cable on my Tour, the only files that show up in Windows Explorer are the Music folder. When i use Roxio Media Managaer all the other folders show up too, like the picture folder and so on. Same thing when i remove the media card and use a card reader. How come i cant view the folders while the media card is in the phone using windows explorer????

My guess is that you don't have mass storage mode enabled. When I enable this feature I get an auto play window and choose open view files. The next window has BlackBerry and System folders I can choose from. Hope this helps!

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Can not access the media card files Blackberry 8310 - HELP

Can not access the media card files Blackberry 8310.
I had a battery drain problem. The unit would only last 16 hours before completely drained. Purchased a new battery with the same result. I figured that I should try a complete reset so I did a hard wipe. Once that was done and I loaded the unit back up and returned online, the battery drain problem was resolved but now I can not access the media card.
Here are the messages:
“A media card has been inserted that contains encrypted content which will be unaccessible by this device”
I can see the files. I have transferred them to my PC via the SD card but I can not open them. Here are the settings:
Media card support – ON
Encryption Mode: - Security Password & Device
Encrypt Media Files – YES
Mass Storage Mode Support – OFF
Please note – I can not change the encryption mode since it is set by policy
Security Options – General Settings – Content Protection – Disabled
The version of Desktop Manage I am using is 4.2.1.8. When I try to use the Media Manager to move the files, I get an error message and can’t move the file. If I access the file on the card and try to display it, I get:
Unable to display file /media card/ pictures/ing000000xx.jpg.rem
Here is what I have tried (from the advice on this board):
1)     Read the files directly off the media card – No good
2)     Create a “new” folder on the media card and move a file into it then try to read it – No good
3)     Email the file then read it – No good
4)     Reset Encryption mode to off then try – Can’t do it – IT Policy setting
5)     Be sure that the password was set the same as before the wipe (setting is password & device) – Can’t do it – The Blackberry prevents me from using an old password.
So I think I can’t read the files because I can’t replicate the encryption key. Could that be right? My problem is that I do not understand why this would be the case. It is still the same device and since it knows what the old password was (because it would prevent me from using it again), why would it not generate a key to access the files?
All I am trying to get off the card are pictures on my 6 year old … some are priceless. Can someone help me do this? One would think that this should not be this hard but from all the postings I have found, it seems that it is. And yes, shame on me for not moving the files before I did the reset (THAT will never happen again!) but this being unrecoverable is unconscionable given how many seem to find themselves in this situation.
Thanks for any help you can offer!

Not sure why you couldn't see them using mass storage mode. Did you have the pics stored on your media card? Try going to media-menu-explore-media card-blackberry-pictures See what the extension is on your pics. If any have the extension such as .jpg.rem they are encrypted.
IrwinII
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Viewing media card with version 6.x

I upgraded to version 6 of DS, and having returned from a month-long trip, actually used this version for the first time. Where oh where is support to view what's on the media card in this version. Not media files but actual data files that may not be recognized as simply "media" files. I tried every option and looked at help. I'm used to the Roxio media manager, which while slow, at least was effective for viewing and managing the contents of folders.

I realize that Media doesn't work with *.wmv. The video's I have have all been converted by Media to *.asf. I was just wondering if there was a limit on # of files or size of individual files and total files.

Bookmark this: Free media card file recovery tools

Maybe you've only read about it happening to other people. Maybe it's happened to you and induced the worst panic attack you've had since your first stage kiss in a 7th grade play:
Losing those once-in-a-lifetime shots to corruption of your camera's media card.
Well, it would probably be in all of our best interests to gather the resources for recovery while were not deep in the throes of this kind of panic. The MacOSXHints.com site has
an item today
about a couple of free and open-source utilities that could very well save your bacon.
Go get the tools mentioned and keep 'em handy; or, at the very least bookmark the article so you can more quickly get on with the business of file recovery when you find yourself neck-deep in disaster.
http://www.macosxhints.com/article.php?story=20060207071933143
http://deepquest.code511.com/blog/more.php?id=347_0_1_0_M
http://www.cgsecurity.org/index.html?testdisk.html
http://www.cgsecurity.org/index.html?photorec.html
EDIT: Well, I've done my best to keep this floated near the top of the thread index for 5 days. No responses allowed me to do that with a simple one-character edit. Well, we can just let it slide off into the abyss, I suppose. I thought it could be a valuable resource, but apparently I'm the only one, seeing how it didn't garner a single response. Oh well...I tried. :)

>
"handy to have, just in case."
That was my whole reason for posting. Might not happen often, if ever. But if it ever happens to me, I'll at least have some place to start, instead of just standing around pissing my pants.

Media card disabled

I am unable to see my media card files on my BB. I can see them on other mobile.
I have a message when I insert the media card that my admin has disabled media card support.
My BB is not a enterprise phone and is my personal phone.
i need to know how do i get the media card support enabled.
There is no issue in my media card.
I am using z30 with the 10.3 latest support downloaded on 20 Feb.

The Z30 is perhaps second hand? It may not be on BES, but sounds like it was. If so, then reset to factory to remove the IT policy.
If the device was working ok and then suddenly this started, then I don't know. The same fix is probably called for, however. Reset to factory.
- Ira

Somebody please help me- Media card storage NOT SYNCING WITH APPS

I really need help with this problem, im very frustrated, i called Blackberry Tech Support who sent me to Rogers, I called Rogers who sent me back to Blackberry, I then go transferred back to Rogers where i was told i had to pay an expert for my question and problem so i hung up the phone.
This all started when i downloaded the software update (10.1) on june 15th, my phone will not recognize the media card as it's default storage and my music and photos will not sync with the apps on my phone (camera, music for example).I've deleted everything and set my phone to factory settings and it's still screwed up. I read on some forums about android apps messing with folders in the device storage and when the phone see's "android" everything gets saved there. I do see the folder on my phone still and it won't let me delete it. iT says permission denied need permission from Unix. whatever the hell that means.
When i click on Music for example, it will say "indexing your media card, files will appear shortly" anddddd it neverrrrr comes. Ive swapped media cards and its the same problem. I can only access my media card through the app "files" and then you can switch to media card in that app, unfortunately its not organized to find things in an easy matter. i have hundreds of photos with no thumbnail pictures, i have thousands of songs but can only see a list of 10, it really sucks, i want my phone back LOL
Is there anyone out there that can help me please, I know i'm not the only one with this problem, there are multiple people posting similar problems on other forums and getting no answers. SUCKS

If I were in your situation, I'd put the SD card in a Card Reader (or SD Card Adapter) and open it up on the computer and COPY the files into a folder on the computer so at least everything is backed-up. Then full format the card on the computer prior to formatting it again on the device. With the newly formatted card in the device I'd enter some similar media (of similar types as to what is not being recognised) via the conventional route onto the phone. Once the appropriate folders have been created and your 'test media' are appearing normally on your device, I'd place the card back in the computer, open up your saved memory card copy as well as the actual SD in separate windows and try dragging and dropping the files (or one or two test files) into their appropriate folders - (the ones your new OS has deemed correct). You absolutely don't want to loose your stuff so back everything up. As I see it, you have a file structure created by a different operating system and you can only work with the new one which you now have. The Android folder is meant to be there, which is why you shouldn't try deleting it.
On your computer you should at least see thumbnails so it has to be easier to see what you are working with.
Good luck (and patience)!
Edit: Sorry, I should have said that I think you have items put in folders created by your previous software version and that your current one doesn't know how to deal with them.
Disclaimer:
I know a little about lots of things,
yet not a great lot about those little-things.
Ultimately, I'm here to learn.

New Media Card question

Hi all,
This may sound stupid to some but here goes: I just upgraded to the 8900 from the 8100 and i want to get a larger capacity media card, like 8gb. I currently have 2gb. I was wondering how i transfer the content from one card to another? Do i have to use the desktop manager or is their another way? Instructions would be helpful as i am not very knowledgeable when using media cards.
Thanks in advance for the help
Solved!
Go to Solution.

The simplest method would be to enable "Mass Storage" on both devices, plug them both to your PC USB, and then simply drag and drop the files from the old device to the new.
What I would recommend, would be to do the above, but move the old Media Card files to your PC first, and you'll have them there as a backup if needed--then move them to the new media card.
http://www.blackberryfaq.com/index.php/How_do_I_add_media_files_to_my_microSD_card%3F
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Trouble wih viewing file on media card/downloaded with Opera Mini 5

Hello all,
I downloaded Opera Mini 5 beta recently and was downloading a .pdf file. It allowed me to choose a specific folder to where I can download the file to (which is really neat). So I chose to download it to my media card. I tried opening it from the download manager of Opera Mini, but there's no such option. So I went on to "explore" it through "Media" and I found it. When I tried to open the file, it tells me that it is "Unable to display file (file name)". Am I doing anything wrong or what's going on? Opera Mini problem or my problem? The file works perfectly fine though because I tried emailing the file to myself and opening it on my blackberry, and it works.
Anyone knows what's going on?
Thanks in advance!

Natively, PDFs are only viewable for the time that they remain an attachment to an email; the email Attachment Service renders them. Once detached (or otherwise not an email attachment), you need an add-on app to view the file. There are several out there...search the alternatives and choose the one that best meets your needs.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Q5 Media Card Encrypted. Cannot View files after doing Wipe

I have Blackberry Q5 media card that was encrypted. When it was full a removed that and changed with the new SD card. Later, I wiped my blackberry device.
Now I wanted to view the files stored on my old media card that was encrypted on same blackberry device but I am unable to do so. I am using the same device with same device lock password.
Please advice. Thanks in Advance.

If i do device switch then i understand. But when I wipe only my contacts and applications and "not the media card", i don't remember that it warned me that i will not be able to use my media card again. I am using the same device, same device password and the same media card then why the blackberry will not allow me to view my files. What is the logic here?
The other person cannot have my device, my media card and my password all with him to breach my privacy isn't it?

Uninstalling Watsapp seems to have corrupted my pics! Cant view pics on media Card...

OK, so watsapp went mental, despite doing several battery pulls it remained crazy. So, of course, the next step would be to delete and reinstall. So I deleted the app. I now find that I cannot open all the pictures on my media card :/ It takes ages to index and though the pics are definately there (file manager showing % of memory card free) I cant get to them. I cant pick up from the PC either - blackberry link isnt picking up anything on my card OR device...(however it HAS taken off 16 random pics and put into a folder in my documents; which incidentally, I cant seem to restore to my z10).
Now I know what you're thinking; memory card has somehow been corrupted right? Well...No because I can view ALL my videos, music and 352 pictures (about 510 are inaccessible). I know it cant be the card as the pictures i can see are a complete mix match of dates from 2009 to present but all randomly mixed up :/
I have re-installed watsapp and all convos have backed up...
I have the latest softwarre so its not that. I can access everything on the card from PC but cant get them over into the link :/ WHY did BB have to make it like it has? (If it aint broke dont fix it!) The software was ace, you could just drag and drop. There is no 'restore' option or anything on my BB link.
I am going to do the obvious - battery pull again. If no joy then rebook with no sim. Still no joy Reboot with no media card. I dont know what else to do.
If I format the card will I lose all the pictures on it? I cant backup to the link either - there is no option :/
Can anyone help me? PLEASE

Hey MissKitten,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Just to clarify, you are not able to view the contents of the media card on your PC as well? (Not through BlackBerry Desktop Software but through My Computer).
I would suggest formatting the SD card, however formatting the SD card will erase all data. So I would attempt to back it up if possible.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Pdf file on media card

Is there a way I view a pdf file i loaded on my media card. I can't seem to find a menu item to use to access this file.

Once 4.5 is released, these look like the features that will be updated:
This version was originally known as 4.3.1 but will officially be called 4.5.
Here's the scoop by model number:
Note that an H designates a feature available on the handheld, and and S for the server.
If you have a BlackBerry Pearl 8100 or BlackBerry 8800, you'll get:
• Spell check (H)
• BlackBerry Maps with Points of Interest (H)
• Improved media player with playlist support and automatic playlist generation (H)
• Voice note recording (H)
• Streaming support for YouTube and Sling Player (H)
• Bluetooth stereo music (H)
• Microsoft Office document editing with DocumentsToGo (H)
• Native format attachment downloading (S)
• HTML e-mails (S)
• Over-the-air device upgrades (S)
• Free/busy calendar lookup (S)
• Searching the server for old e-mail messages (S)
If you have a BlackBerry Pearl 8130, you'll get:
• Automatic playlist generation in the media player (H)
• Microsoft Office document editing with DocumentsToGo (H)
• Native format attachment downloading (S)
• HTML e-mails (S)
• Over-the-air device upgrades (S)
• Free/busy calendar lookup (S)
• Searching the server for old e-mail messages (S)
If you have any BlackBerry Curve or the BlackBerry 8820 or 8830, you'll get:
• BlackBerry Maps with Points of Interest (H)
• Improved media player with playlist support and automatic playlist generation (H)
• Voice note recording (H)
• Video recording on Curve models (H)
• Streaming support for YouTube and Sling Player (H)
• Microsoft Office document editing with DocumentsToGo (H)
• Native format attachment downloading (S)
• HTML e-mails (S)
• Over-the-air device upgrades (S)
• Free/busy calendar lookup (S)
• Searching the server for old e-mail messages (S)
If you have a BlackBerry 8700 or 8703e, you'll get:
• Spell check (H)
• BlackBerry Maps with Points of Interest (H)
• New pictures and ringtones applications (H)
• Voice note recording (H)
• Microsoft Office document editing with DocumentsToGo (H)
• Native format attachment downloading (S)
• HTML e-mails (S)
• Over-the-air device upgrades (S)
• Free/busy calendar lookup (S)
• Searching the server for old e-mail messages (S)

Blackberry Desktop Software doesn't recognize my .rem files on my SD media card. Cannot sync them to my Mac.

Hi,
I'm experiencing this problem where Blackberry Desktop Software for Mac 2.3.0 (build 12) doesn't recognize my .rem files (video and photo) on my SD media card (the Desktop Software app does show that file space on the media card is being used). Therefore, these files cannot be synced, decrypted, and viewed on my computer. I can see them on phone. I do have mass storage mode turned on and I can see the .rem files in the video and photo folders when my phone is connected to my computer. I can copy them to my Mac but since they aren't decrypted, I cannot view them.
I'm going to buy a new phone and I need to get these files off my current phone. I have a Tour 9630 with BB OS 5.0 bundle 1600.
I've tried backing up, reformatting the media card, wiping, and restoring but nothing has worked.
Is there any kind of utility that will let me decrypt the files on my computer? Should I try Blackberry Desktop Software for Windows?
I'm hoping someone can provide some suggestions? Thanks in advance.

Hey jack_clarke,
Welcome to the BlackBerry Support Community Forums.
Make sure mass storage mode is enabled on the BlackBerry: www.blackberry.com/btsc/KB13564
If this is disabled you won't be able to access your media card from the computer.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

How to Transfer Audio Files to microSD Media Card???

I purchased music online and dowlnloaded them, then created a playlist within Roxio Media Manager. I first tried transferring them to my phone (device), but there wasn't enough disc space. So I bought a microsd media card and have been trying to save the music to the card with no luck.
When I view my devices it show the phone with the folders: Music, Pictures, Ringtones, and Videos and then it show a seperate "drive" that says media card. However i have tried copying the music to that drive, but am told it can't transfer files as it's a read only drive!
I've looked all through the help pages and basically did what it told me to do, but it's just not working. Should the media card being showing in the list itself?????
I'm going crazy!!!
Don't know if it matters, but I'm running firefox and windows 2000.
Solved!
Go to Solution.

Hello,
please try to connect the device with the usb cable to the PC.
then go to "My Computer" and select the drive for the memory card. then you see the folders that are currently on the microsd-card.
then select the audio folder and copy the songs in there.
then disconnect the device from your pc and to go media -> audio. there you will find the files.
If your question was answered, please accept it as a sollution and / or give Kudos ;-)
Use the Search Field first! Maybe the question you want to ask already exists!

Possible to access an .html file stored on media card?

I have downloaded web pages I built from my computer to the media card in my Blackberry 8310. After opening MEDIA on the home screen, I can click the menu > explore > navigate to the .html file and it will display. Javascript does not function, however, even if it is turned on and is functional with web sites through my browser. I presume I am having this problem because I am not viewing the file using a browser with this method. This lead me to the thought of accessing the file through my browser. When I start my browser then use the menu key > Go to, I cannot find the proper format command to access a file on the media card. I am attempting a similar request as using a browser on a puter then typing c:\directory\file. I have used the file//C:\ format along with other formats to no avail. I am not sure if the device has a name. I have tried Device:\ but that doesn't work. I tried \Media Card and that doesn't work either. I moved the files into devce memory hoping I could access it. I would appreciate any help with either method I have tried. Thanks, Ted

I doubt it is possible. Pages is fairly limited when it comes to html.
I would try finding another application or send the files as pdf. PDF may not be a good idea in marketing material, as the receiver may not even open the file, but if you present it in a nice way, it may work.

Can't open files on media card

I connected my 9300 to my desktop now I can't acces my music, pictures and other files on my media card. How do I solve that problem?

Hello !
As you have mentioned that once you are connecting your BlackBerry Smartphone to the desktop, it is not allowing you to access your media card on phone, because at that point of time it syncs with your system.
So if you need to view it on still (staying connected to your desktop) then you need to view it in your desktop only, or else for viewing it on your Device again, you need to disconnect it with the desktop.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.
Thanks.

Viewing media card files

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