"Viewing PDF After Exporting" is grayed out!

I am using Adobe Design Premium CS5 (specifically Adobe InDesign). When setting up a new PDF preset, I have selected for compatabilty Acrobat 8/9. The problem I am having is that the selection for "View PDF after Exporting" is grayed out. What can I do to get it usable?

Thank you for responding so quickly. The tech team here at school moved all my files and programs to another drive, in the process they lost all my preferences, PDF presets, and more. So I am trying from memory to reconstruct all the tweeking I have done in PHotoshop and InDesign over the last two years - and I am not doing so well. In the past I have had the ability to select "Viewing PDF after Exporting".
As for restoring the preferences - that is out of my league and will have to suggest that to the tech team.

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Wow, even this forum is buggy. I just lost my entire post because the "server wasn't responding". That'll teach me to copy and paste my post into a text file before hitting the Post Message button.
Here goes again:
I've tried getting an answer for this problem in the InDesign forum with no response after a week.
OSX 10.6.7
Acrobat 9.4.3
InDesign 7.0.3
Conditions:
Step 1) Only InDesign is running. I make a pdf with the "View Pdf After Exporting" box checked. The pdf is created, Acrobat opens and displays my pdf for me as it did in 8 and before.
Step 2) With only InDesign and Acrobat running, I repeat step 1 above, I get the same result EXCEPT that Acrobat immediately pops into the background.
This never happened with any version previous to InDesign CS5 and happened before I installed Acrobat 9, sending Acrobat 8 into the background.
This is a very frustrating bug.

This is the best place to report bugs. They get counted and logged: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Viewing PDF After Exporting from InDesign

G'day from Australia.
My name is Steve, I do a bit of freelance work from time to time but I'm also employed by a Christian Minstry in Brisbane.
Recently I have encountered (and not just me but my manager as well) that when creating a pdf from InDesign, Acrobat is launched for me to preview the document but it then says that it can't open the document because it is either a wrong file type or because the file might but corrupted. However if i go to the exported document and open it manually it opens fine without any glitches.
I've searched the web to see if there are any answers to this issue but could not find any.
We use Adobe Design Premium CS4 on Windows based machines. All our files though are kept on our own local server. The server however is not run on microsft software but on a Novell Software system. Before we went with Novell we used to use windows server software and there were no issues with exporting and previewing pdfs straight from InDesign. Not sure if its related but I thought i'd mention it just in case.
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Regards,
Steve.

What you are describing sounds like some type of file locking or caching problem on the Novell Netware side. I suspect that when InDesign's PDF export completes, it closes the PDF file on the server, immediately calls Acrobat to open that file, but on the server, either the file is still locked from when InDesign had it open for output or perhaps not all the file's blocks have been written out to disk yet. By the time you then try to manually open the PDF file via Acrobat, the timing issues have been resolved on the Netware side.
Adobe applications use standard Windows file operations to create, open, close, read, and write files. There is no cognizance of whether the file is local or on a network and if on a network, what type of server is hosting the file.
For what it is worth, Novell Netware is really obsolete server software. The last version, Netware 6.5, was released in 2003 with the last service update for NetWare 6.5 from Novell in 2008. You didn't mention what version of NetWare you are using, but if you have anything other than NetWare 6.5, I could imagine some really serious disconnects between modern Windows client desktops and the server software.
You indicated that you didn't have any problems with a Windows Server. I am amazed that any organization would migrate from Windows Server to Novell Netware anytimg during the last six to ten years, although I suspect there was some reason that somebody thought was good. However, your organization most should seriously consider moving back to Windows Server. Your PDF viewing problem is probably only the tip of the iceberg of problems you may potentially encounter.
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cfc

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"Viewing PDF After Exporting" is grayed out!

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