Viewing PDFs in Acrobat X on Server 2012 freezing or taking a while to display

Hello,
We have users that view large PDF files in Acrobat X Professional on a Windows 2012 Terminal Server. For the most part, there are no issues when they RDP into the server from a regular laptop, desktop or thin client. However, a particular user remotes in using a Surface Pro 3 and has Windows magnification settings on. He has a problem where opening up PDFs will either freeze his session or take a few minutes to completely load a single page. I've been able to open up the same exact PDF without a problem from my laptop signed in as him (to write off any possibility of his profile having issues). Therefore, I believe this to be a problem with the display through the RDP session.
My question is: Will upgrading to Acrobat XI Professional solve this problem or at least make it less of an issue? The user cannot work with the magnification off as he cannot read text through the RDP.
Thanks in advance,
Stephen

Hi,
Before providing you anything, please describe some more details for clarification.
1. Can other users able to take RDP session normally?
2. Did you apply any particular group policy for the user?
3. When the user try to reconnect after idle time or after disconnection?
4. Which version of OS and RDP client used by your user? I recommend you to try that account with RDP Client 8.0 or 8.1.
You can check below setting under Server Manger:
In Server manager >RDS role > Session Collections Properties > under Session tab
Here you can check “Enable Remote reconnection” is
checked and “End the Session” is
disabled.
You can check the “End session when time limits are reached “setting in group policy for the users under below mention path.
User Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Session Time Limits
Also you can refer this article for more information.
Configure Timeout and Reconnection Settings for Remote Desktop Services Sessions (For reference only)
Note: If the session time limits are set via GPO then they will override the setting of session collection level. Also if you apply any change to session time limits it will only apply to new sessions, not existing sessions.
Hope it helps!
Thanks.

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hi,
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Please give your suggestions
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U can use this code
Reward if useful
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Ravi

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null

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