Viewing photos from phone

should I be able to view photos that are on my phone on my pb? i can see them in bridge files, but when i try to open, pb takes me to pb photos and does not open the photo from the phone. am i missing a step or do i have to manually move the photos to my pb or perhaps a photobucket account?
thanks in advance!

I wish I had an answer for that.
I know 2 others running same devices that cant, but I can.
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