Viewing Problem on Mac Computer

I've had an outside source view our site on a Mac computer
and a major problem they are having is the sub-menu (behavior menu)
does not disappear after a few seconds. This problem does not
happen on a PC. Is there something I can do to fix this problem
when being viewed on a Mac?
Thanks!
AM

Both kind of.
But if I had to just show it how would I convert to shapes?
and if I had to work on it how would I do that, or is that possible?
thanks

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    treCheck version: 2.1.3 (106)
    Report generated 17 December, 2014 7:58:37 AM EST
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Mid 2010) (Verified)
      MacBook Pro - model: MacBookPro7,1
      1 2.4 GHz Intel Core 2 Duo CPU: 2-core
      4 GB RAM
      BANK 0/DIMM0
      2 GB DDR3 1067 MHz ok
      BANK 1/DIMM0
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      Wireless:  en1: 802.11 a/b/g/n
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    Report generated February 16, 2015 at 2:35:55 PM PST
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        1 3.06 GHz Intel Core 2 Duo CPU: 2-core
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            BANK 1/DIMM0
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        Apple Internal Memory Card Reader
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            Apple Inc. Apple Keyboard
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        [killed]    com.apple.AirPlayUIAgent.plist
        [killed]    com.apple.bird.plist
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.CallHistorySyncHelper.plist
        [killed]    com.apple.cloudd.plist
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        Flip4Mac WMV  [Click for support]
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        Auto backup: YES
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            Total number of backups: 3
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            Last backup: 2015-02-01 03:04:02 +0000
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             8%    WindowServer
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             3%    mds
             2%    launchd
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        34 MB    mds
        34 MB    Mail
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        903 MB    Wired RAM
        102.49 GB    Page-ins
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    Kernel Version: Darwin 14.1.0
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    Font issues: 40
    Firewall: On
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        2015-02-01 2BUA8C4S2C.com.agilebits.onepassword4-helper crash
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        Feb 28 16:39:39 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
        Feb 28 16:39:39 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
        Feb 28 16:46:20 apsd Failed entitlement check 'com.apple.private.aps-connection-initiate' for ManagedClientAgent[8979]
        Feb 28 16:49:02 loginwindow ERROR | __50-[MCXDLauncher(Private) startNetworkChangeThread:]_block_invoke | Unable to GetMCXAgentPort
    Daemons
        com.apple.AccountPolicyHelper
        com.apple.AssetCacheLocatorService
        com.apple.CodeSigningHelper
        com.apple.MobileFileIntegrity
        com.apple.awdd
        com.apple.backupd-auto
        com.apple.cache_delete
        com.apple.coresymbolicationd
        com.apple.ctkd
        com.apple.diagnosticd
        com.apple.emond.aslmanager
        com.apple.iconservices.iconservicesagent
        com.apple.iconservices.iconservicesd
        com.apple.ifdreader
        com.apple.installd
        com.apple.installer.osmessagetracing
        com.apple.nehelper
        com.apple.networkd_privileged
        com.apple.nsurlsessiond_privileged
        com.apple.nsurlstoraged
        com.apple.periodic-daily
        com.apple.periodic-monthly
        com.apple.periodic-weekly
        com.apple.sandboxd
        com.apple.secinitd
        com.apple.security.syspolicy
        - status: -15
        com.apple.softwareupdate_download_service
        com.apple.softwareupdated
        com.apple.spindump
        com.apple.sysmond
        com.apple.systemstatsd
        com.apple.tccd.system
        com.apple.watchdogd
        com.apple.wdhelper
        org.cups.cupsd
    Agents
        2BUA8C4S2C.com.agilebits.onepassword4-helper
        com.adobe.ARM.UUID
        com.apple.AirPortBaseStationAgent
        com.apple.imdpersistence.IMDPersistenceAgent
        - status: -10
        com.apple.secd
        - status: -10
    User crontab
        59 16 * * 7 /Applications/MacScan\ 2/MacScan.app/Contents/MacOS/MacScan -autoscan YES
    Firefox extensions
        Mozilla Firefox hotfix
    Widgets
        iCal
    iCloud errors
        cloudd 7
        comapple.InputMethodKit.UserDictionary 2
        CallHistorySyncHelper 1
    Continuity errors
        sharingd 1
    Restricted files: 174
    Lockfiles: 30
    High file counts
        Desktop: 54
    Accessibility
        Scroll Zoom: On
    Contents of /System/Library/Security/authorization.plist
        - mod date: Oct  9 02:17:00 2014
        - checksum: 2720110640
        <?xml version="1.0" encoding="UTF-8"?>
        <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
        <plist version="1.0">
        <dict>
        <key>comment</key>
        <string>The name of the requested right is matched against the keys.  An exact match has priority, otherwise the longest match from the start is used. Note that the right will only match wildcard rules (ending in a ".") during this reduction.
        allow rule: this is always allowed
        &lt;key&gt;com.apple.TestApp.benign&lt;/key&gt;
        &lt;string&gt;allow&lt;/string&gt;
        deny rule: this is always denied
        &lt;key&gt;com.apple.TestApp.dangerous&lt;/key&gt;
        &lt;string&gt;deny&lt;/string&gt;
        user rule: successful authentication as a user in the specified group(5) allows the associated right.
        The shared property specifies whether a credential generated on success is shared with other apps (i.e., those in the same "session"). This property defaults to false if not specified.
        The timeout property specifies the maximum age of a (cached/shared) credential accepted for this rule.
        The allow-root property specifies whether a right should be allowed automatically if the requesting process is running with uid == 0.  This defaults to false if not specified.
        See remaining rules for examples.
        </string>
        <key>rights</key>
        <dict>
        <key></key>
        <dict>
        <key>class</key>
        <string>rule</string>
        <key>comment</key>
        ...and 1850 more line(s)
    Contents of /private/etc/authorization.deprecated
        - mod date: Oct 25 13:37:39 2014
        - checksum: 842352627
        <?xml version="1.0" encoding="UTF-8"?>
        <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
        <plist version="1.0">
        <dict>
        <key>comment</key>
        <string>The name of the requested right is matched against the keys.  An exact match has priority, otherwise the longest match from the start is used. Note that the right will only match wildcard rules (ending in a ".") during this reduction.
        allow rule: this is always allowed
        &lt;key&gt;com.apple.TestApp.benign&lt;/key&gt;
        &lt;string&gt;allow&lt;/string&gt;
        deny rule: this is always denied
        &lt;key&gt;com.apple.TestApp.dangerous&lt;/key&gt;
        &lt;string&gt;deny&lt;/string&gt;
        user rule: successful authentication as a user in the specified group(5) allows the associated right.
        The shared property specifies whether a credential generated on success is shared with other apps (i.e., those in the same "session"). This property defaults to false if not specified.
        The timeout property specifies the maximum age of a (cached/shared) credential accepted for this rule.
        The allow-root property specifies whether a right should be allowed automatically if the requesting process is running with uid == 0.  This defaults to false if not specified.
        See remaining rules for examples.
        </string>
        <key>rights</key>
        <dict>
        <key></key>
        <dict>
        <key>class</key>
        <string>rule</string>
        <key>comment</key>
        ...and 1013 more line(s)
    Contents of /private/etc/pam.d/prl_disp_service
        - mod date: Mar  5 03:24:01 2010
        - checksum: 1160556194
        auth       required       pam_nologin.so
        auth       optional       pam_afpmount.so
        auth       sufficient     pam_securityserver.so nullok
        auth       sufficient     pam_unix.so  nullok
        auth       required       pam_deny.so
        account    required       pam_permit.so
        password   required       pam_deny.so
        session    required       pam_permit.so
        session    optional       pam_afpmount.so
    Contents of /private/etc/pam.d/prl_disp_service.snow_leopard
        - mod date: Mar  5 03:24:01 2010
        - checksum: 2633576920
        auth       optional       pam_krb5.so
        auth       optional       pam_mount.so
        auth       sufficient     pam_serialnumber.so serverinstall legacy
        auth       required       pam_opendirectory.so
        account    required       pam_nologin.so
        account    required       pam_opendirectory.so
        password   required       pam_deny.so
        session    required       pam_launchd.so
        session    required       pam_uwtmp.so
        session    optional       pam_mount.so
        auth       optional       pam_krb5.so
        auth       optional       pam_mount.so
        auth       sufficient     pam_serialnumber.so serverinstall legacy
        auth       required       pam_opendirectory.so
        account    required       pam_nologin.so
        account    required       pam_opendirectory.so
        password   required       pam_deny.so
        session    required       pam_launchd.so
        session    required       pam_uwtmp.so
        session    optional       pam_mount.so
    Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist
        - mod date: Aug  1 17:37:19 2012
        - checksum: 408149527
        <?xml version="1.0" encoding="UTF-8"?>
        <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
        <plist version="1.0">
        <dict>
        <key>Label</key>
        <string>com.adobe.ARM.UUID</string>
        <key>ProgramArguments</key>
        <array>
        <string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
        <key>StartInterval</key>
        <integer>12600</integer>
        </dict>
        </plist>
    Applications
        /Applications/Acrobat 6.0 Professional/Acrobat 6.0.2 Professional.app
        - N/A
        /Applications/Acrobat 6.0 Professional/Acrobat Distiller 6.0.2.app
        - com.adobe.distiller
        /Applications/Adobe/Acrobat.com.app
        - com.adobe.mauby.UUID.1
        /Applications/Adobe/Adobe Help.app
        - chc.UUID.1
        /Applications/Bible Explorer 4.app
        - com.BE8.wordsearchbible.corp
        /Applications/DivX Converter.app
        - N/A
        /Applications/DivX Player.app
        - com.divx.DivX_Player
        /Applications/DivX/DivX Community.app
        - com.spritec.DVD
        /Applications/DivX/DivX Products.app
        - com.spritec.DVD
        /Applications/DivX/DivX Support.app
        - com.spritec.DVD
        /Applications/DivX/Uninstall DivX for Mac.app
        - com.divxinc.uninstalldivxformac
        /Applications/FOX News Live.app
        - FoxPlayerAIR.UUID.1
        /Applications/Flip4Mac/WMV Player.app
        - net.telestream.wmv.player
        /Applications/Garmin Express.app
        - com.garmin.renu.client
        /Applications/Garmin WebUpdater.app
        - com.garmin.WebUpdater
        /Applications/Hewlett-Packard/HP Image Edit.app
        - com.hp.hpimageedit
        /Applications/Hewlett-Packard/HP Image Print.app
        - com.hp.photo.imageprint
        /Applications/Hewlett-Packard/HP Image Zone.app
        - com.hp.imagezone
        /Applications/Hewlett-Packard/HP Instant Share.app
        - com.hp.photo.instantshare
        /Applications/Hewlett-Packard/HP Panorama Stitching.app
        - com.hp.PanoramaStitching
        /Applications/Hewlett-Packard/HP Photo and Imaging Software/HP E-mail Portal/HP E-mail Portal
        - N/A
        /Applications/Hewlett-Packard/HP Photo and Imaging Software/HP Photo and Imaging Director/Director Docker.app
        - com.hp.director.docker
        /Applications/Hewlett-Packard/HP Software Update.app
        - com.hp.softwareupdate
        /Applications/Hewlett-Packard/HP Uninstaller
        - N/A
        /Applications/Karaoke Maker/Audacity.app
        - net.sourceforge.audacity
        /Applications/Macromedia Studio 8/Macromedia Contribute 3/Contribute
        - com.macromedia.Contribute
        /Applications/Macromedia Studio 8/Macromedia Contribute 3/Contribute/Contents/MacOS/Contribute
        - N/A
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8
        - com.macromedia.Dreamweaver
        /Applications/Macromedia Studio 8/Macromedia Extension Manager/Extension Manager.app
        - com.macromedia.ExtensionManager
        /Applications/Macromedia Studio 8/Macromedia Fireworks 8/Fireworks 8.app
        - com.macromedia.fireworks
        /Applications/Macromedia Studio 8/Macromedia Flash 8 VideoEncoder/Flash 8 Video Encoder.app
        - com.macromedia.FLVEncoder
        /Applications/Macromedia Studio 8/Macromedia Flash 8/Flash 8.app
        - com.macromedia.flash.8
        /Applications/Microsoft AutoUpdate.app
        - com.microsoft.autoupdate
        /Applications/Microsoft Office 2004/Additional Tools/Handheld Sync Installer
        - com.MindVision.VISEX
        /Applications/Microsoft Office 2004/Additional Tools/Handheld Sync Installer/Contents/MacOSClassic/Handheld Sync Installer
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Microsoft Language Register/Microsoft Language Register
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Remote Desktop Connection/Remote Desktop Connection
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Remove Office/Remove Office
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Windows Media Installer
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Windows Media Installer/Contents/MacOS/Windows Media Installer
        - N/A
        /Applications/Microsoft Office 2004/MSN Messenger.app
        - Microsoft/com.microsoft.Messenger
        /Applications/Microsoft Office 2004/Microsoft Entourage
        - N/A
        /Applications/Microsoft Office 2004/Microsoft Excel
        - N/A
        /Applications/Microsoft Office 2004/Microsoft PowerPoint
        - N/A
        /Applications/Microsoft Office 2004/Microsoft Word
        - N/A
        /Applications/Microsoft Office 2004/Office/Alerts Daemon.app
        - Microsoft/com.microsoft.AlertsDaemon
        /Applications/Microsoft Office 2004/Office/Database Utility
        - N/A
        /Applications/Microsoft Office 2004/Office/Equation Editor
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Cert Manager.app
        - com.microsoft.certmgr
        /Applications/Microsoft Office 2004/Office/Microsoft Clip Gallery
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Database Daemon
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Error Reporting.app
        - com.microsoft.error_reporting
        /Applications/Microsoft Office 2004/Office/Microsoft Graph
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Office Notifications
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Query
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Sync Services.app
        - com.microsoft.entourage.syncservices
        /Applications/Microsoft Office 2004/Office/Organization Chart
        - N/A
        /Applications/Microsoft Office 2004/Office/Project Gallery Launcher
        - N/A
        /Applications/Open XML Converter.app
        - com.microsoft.OfficeConverter
        /Applications/OpenOffice.app
        - org.openoffice.script
        /Applications/Quicken 2007/Quicken 2007
        - com.intuit.quicken
        /Applications/Quicken 2007/Quicken 2007/Contents/MacOS/Quicken 2007
        - N/A
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Emergency Records Organizer
        - com.intuit.ero
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Emergency Records Organizer/Contents/MacOSClassic/Emergency Records Organizer
        - N/A
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Home Inventory.app
        - com.intuit.HomeInventory
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Quicken Backup Utility.app
        - com.intuit.quicken.dotmac
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Quicken Scheduler
        - N/A
        /Applications/RealPlayer Converter.app
        - com.real.converter
        /Applications/RealPlayer.app
        - com.RealNetworks.RealPlayer
        /Applications/TorBrowser.app
        - N/A
        /Applications/Utilities/Adobe AIR Application Installer.app
        - com.adobe.air.ApplicationInstaller
        /Applications/Utilities/Adobe Utilities.localized/Adobe Updater6/Adobe Updater.app
        - "com.Adobe.ESD.AdobeUpdaterApplication"
        /Library/Application Support/Adobe/AdobePDF.app
        - com.Adobe.print.AdobePDF.bef
        /Library/Application Support/DivX/DivXUpdater.app
        - com.divx.DivXUpdater
        /Library/Application Support/Hewlett-Packard/Software Update/HP Rules Processor.app
        - com.hp.rulesprocessor
        /Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app
        - com.hp.HPScheduler
        /Library/Application Support/Hewlett-Packard/Software Update/HP Software Updater
        - N/A
        /Library/Application Support/Hewlett-Packard/Software Update/HP Software Updater/Contents/MacOS/HP Software Updater
        - N/A
        /Library/Application Support/Microsoft/HV1.0/Microsoft Help Viewer.app
        - com.microsoft.helpviewer
        /Library/Application Support/Microsoft/Office Converter Support/Open XML for Charts.app
        - com.microsoft.openxml.chartconverter.app
        /Library/Application Support/Microsoft/Office Converter Support/Open XML for Excel.app
        - com.microsoft.openxml.excel.app
        /Library/Application Support/Microsoft/Office Converter Support/Open XML for Word.app
        - com.microsoft.openxml.word.app
        /Library/Application Support/Microsoft/Office Converter Support/pptfc.app
        - com.microsoft.openxml.powerpoint.app
        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
        - com.microsoft.silverlight.sllauncher
        /Library/Application Support/Script Editor/Templates/Cocoa-AppleScript Applet.app
        - com.apple.ScriptEditor.id.cocoa-applet-template
        /Library/Application Support/Script Editor/Templates/Droplets/Droplet with Settable Properties.app
        - com.apple.ScriptEditor.id.droplet-with-settable-properties-template
        /Library/Application Support/Script Editor/Templates/Droplets/Recursive File Processing Droplet.app
        - com.apple.ScriptEditor.id.file-processing-droplet-template
        /Library/Application Support/Script Editor/Templates/Droplets/Recursive Image File Processing Droplet.app
        - com.apple.ScriptEditor.id.image-file-processing-droplet-template
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/flashplayer
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_burn_cd.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_export_images.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_import_images.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_panorama_stitch.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_folders.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_image_edit.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_image_print.app
        - N/A
        /Library/Documentation/User Guides and Information.localized/Apple Hardware Test Read Me.app
        - com.apple.AppleHardwareTestReadMe
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app
        - com.adobe.air.ApplicationInstaller
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Template.app
        - com.adobe.air.Template
        /Library/Image Capture/Scripts/Import and View with iPhoto.app
        - com.hp.iPhoto.icautotask
        /Library/Parallels/Parallels Mounter.app
        - com.parallels.server.mounter
        /Library/Printers/hp/Fax/fax.backend
        - com.hp.fax
        /Library/Printers/hp/Fax/rastertofax.filter
        - com.hp.rastertofax
        /Library/Printers/hp/cups/filters/commandtohp.filter
        - com.hp.print.cups.filter.commandtohp
        /Library/Printers/hp/cups/filters/pdftopdf.filter
        - com.hp.print.cups.filter.pdftopdf
        /Library/Printers/hp/cups/tools/autosetup.tool
        - com.hp.print.autosetup
        /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_bepbmhgboaologfdajaanbcjmnhjmhfn/Default bepbmhgboaologfdajaanbcjmnhjmhfn.app
        - com.google.Chrome.app.Default-bepbmhgboaologfdajaanbcjmnhjmhfn-internal
        /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_blpcfgokakmgnkcojhhkbfbldkacnbeo/Default blpcfgokakmgnkcojhhkbfbldkacnbeo.app
        - com.google.Chrome.app.Default-blpcfgokakmgnkcojhhkbfbldkacnbeo-internal
        /Users/USER/Library/Caches/com.adobe.Reader.ARM/UUID/Adobe Reader Updater.app
        - com.adobe.ARM
        /mike's old computer/Adobe/AdobePDF.app
        - com.Adobe.print.AdobePDF.bef
        /mike's old computer/Adobe/Installers/R2/Setup.app
        - com.adobe.Installers.Setup
        /mike's old computer/Deimos Rising/Deimos Rising
        - N/A
        /mike's old computer/IA_Installers/TypingMaster_for_Mac/TypingMasterMac.app
        - N/A
        /mike's old computer/TypingMasterMac/UninstallerData/Uninstall TypingMaster for Mac.app
        - N/A
        /mike's old computer/TypingMasterMac/itutoreng.app
        - N/A
        /mike's old computer/adobe applications/Adobe GoLive CS/Adobe GoLive CS.app
        - com.adobe.GoLive
        /mike's old computer/adobe applications/Adobe Illustrator CS/2.app
        - com.adobe.illustrator
        /mike's old computer/adobe applications/Adobe InDesign CS/InDesign CS.app
        - com.adobe.InDesign
        /mike's old computer/adobe applications/Adobe InDesign CS/Plug-Ins/Online/AUMLibrary.cfm/Contents/SharedSupport/Adobe Update Manager.app
        - com.adobe.ESD.AUM
        /mike's old computer/adobe applications/Adobe Photoshop CS/Adobe ImageReady CS.app
        - com.adobe.ImageReady
        /mike's old computer/adobe applications/Adobe Photoshop CS/Adobe Photoshop CS.app
        - com.adobe.Photoshop
        /mike's old computer/adobe applications/Adobe Version Cue/Uninstall Adobe Version Cue.app
        - N/A
        /old computer stuff/At Ease Setup Folder/At Ease Setup
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Apple System Profiler
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Calculator
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Chooser
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/FaxStatus
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Graphing Calculator
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Browse the Internet
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Connect To...
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Mail
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Key Caps
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Note Pad
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Remote Access Status
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Scrapbook
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Sherlock
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/SimpleSound
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Stickies
        - N/A
        /old computer stuff/OLDIESystem Folder/Application Support/IntelliTools/Classic Sending Helper
        - N/A
        /old computer stuff/OLDIESystem Folder/Application Support/Norton AntiVirus ƒ/NAV Small Scanner
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Appearance
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Apple Menu Options
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/AppleTalk
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/ColorSync
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Configuration Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Control Strip
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Date & Time
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/DialAssist
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Energy Saver
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Extensions Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/File Exchange
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/File Sharing
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/General Controls
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Infrared
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Internet
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Keyboard
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Location Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Memory
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Microsoft Office Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Modem
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Monitors & Sound
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Mouse
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Numbers
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/QuickTime™ Settings:™ Settings:
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/QuikSync
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Remote Access
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Speech
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Startup Disk
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/TCP:IP
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Text
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Users & Groups
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Web Sharing
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Application Switcher
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/ColorSync Extension
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Control Strip Extension
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Desktop PrintMonitor
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Desktop Printer Spooler
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/FBC Indexing Scheduler
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/FaxMonitor
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Find/Find by Content Indexing
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Folder Actions
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Norton Scheduler
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/PrintMonitor
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Time Synchronizer
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Web Sharing Extension
        - N/A
        /old computer stuff/OLDIESystem Folder/Help/Apple Help Viewer/Help Viewer
        - N/A
        /old computer stuff/OLDIESystem Folder/MacTCP DNR
        - N/A
        /old computer stuff/OLDIESystem Folder/Scripting Additions/Desktop Printer Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Scripting Additions/Network Setup Scripting
        - N/A
        /old computer stuff/OLDIESystem Folder/Scripting Additions/URL Access Scripting
        - N/A
        /old computer stuff/OLDIESystem Folder/System Extensions (Disabled)/AOL 5.0 Backup Installer
        - N/A
        /old computer stuff/Tony Hawk's Pro Skater 4/Tony Hawk's Pro Skater 4.app
        - com.aspyr.thps4
    Frameworks
        /Library/Frameworks/Adobe AIR.framework
        - com.adobe.AIR
        /Library/Frameworks/DivX Toolkit.framework
        - com.divx.divxtoolkit
        /Library/Frameworks/EWSMac.framework
        - com.eSellerate.EWSMac67108868
        /Library/Frameworks/HPSmartPrint.framework
        - com.hp.print.HPSmartPrint
        /Library/Frameworks/MacFUSE.framework
        - com.google.MacFUSE
        /Library/Frameworks/PrintMeSSL.framework
        - com.efi.printme.ssl
        /Library/Frameworks/TSLicense.framework
        - net.telestream.license
    PrefPane
        /Library/PreferencePanes/DivX.prefPane
        - com.divx.divxprefs
        /Library/PreferencePanes/Flip4Mac WMV.prefPane
        - net.telestream.wmv.prefpane
        /Library/PreferencePanes/MacFUSE.prefPane
        - com.google.MacFUSE
    Bundles
        /Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin
        - info.emagic.driver.unitor
        /Library/Contextual Menu Items/ParallelsCM.plugin
        - com.parallels.cmplugin
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/AdobeCP15.plugin
        - com.adobe.adobecp
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Flash Player.plugin
        - com.macromedia.FlashPlayer-10.6.plugin
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/adobecp.plugin
        - com.adobe.adobecp20
        /Library/Internet Plug-Ins/AdobePDFViewer.plugin
        - com.adobe.acrobat.pdfviewer
        /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
        - com.adobe.acrobat.pdfviewerNPAPI
        /Library/Internet Plug-Ins/DivXBrowserPlugin.plugin
        - com.divx.DivXBrowserPlugin
        /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
        - net.telestream.wmv.plugin
        /Library/Internet Plug-Ins/GarminGpsControl.plugin
        - com.garmin.GarminGpsControl
        /Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
        - com.Google.GoogleEarthPlugin.plugin
        /Library/Internet Plug-Ins/Silverlight.plugin
        - com.microsoft.SilverlightPlugin
        /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
        - com.google.googletalkbrowserplugin
        /Library/Internet Plug-Ins/iPhotoPhotocast.plugin
        - com.apple.plugin.iPhotoPhotocast
        /Library/Internet Plug-Ins/o1dbrowserplugin.plugin
        - com.google.o1dbrowserplugin
        /Library/Printers/Macromedia/PDEs/FlashPaperPDE.plugin
        - com.macromedia.flashpaper.pde.FlashPaperPDE
        /Library/Printers/PPD Plugins/AdobePDFPDE.plugin
        - com.Adobe.print.AdobePDF.pde
        /Library/QuickLook/GBQLGenerator.qlgenerator
        - com.apple.garageband.quicklookgenerator
        /Library/QuickLook/ParallelsQL.qlgenerator
        - com.parellels.quicklookgenerator
        /Library/Spotlight/GBSpotlightImporter.mdimporter
        - com.apple.garageband.spotlightimporter
        /Library/Spotlight/Microsoft Entourage.mdimporter
        - com.microsoft.entourageMDImporter
        /Library/Spotlight/ParallelsMD.mdimporter
        - com.parallels.mdimporter
        /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/12.0.0.70/PepperFlashPlayer.plugin
        - com.macromedia.PepperFlashPlayer.pepper
        /Users/USER/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin
        - com.citrixonline.mac.WebDeploymentPlugin
    Library paths
        /Applications/Karaoke Maker/libmp3lame.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/Frameworks/libwchar.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/CoreTypes.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/LibCURL.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/LibCrypto.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/LibSSL.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/SystemFrameworkUtils.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/ZLib.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/DWA/DWANative.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/ARKCmdCaps.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/ARKCmdFS.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/ARKEngine.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/AdobePIM.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/LWA/PWANative.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/LWA/adobe_caps.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/LWA/adobe_oobelib.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/LWA/adobe_upgrade.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/UWA/UWANative.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/core/AdobePIM.dylib
        /Library/Application Support/DivX/Libraries/libDivXDesktopSupport.dylib
        /Library/Application Support/DivX/QtPlugins/accessible/libqtaccessiblewidgets.dylib
        /Library/Application Support/DivX/QtPlugins/iconengines/libqsvgicon.dylib
        /Library/Application Support/DivX/QtPlugins/imageformats/libqgif.dylib
        /Library/Application Support/DivX/QtPlugins/imageformats/libqico.dylib
        /Library/Application Support/DivX/QtPlugins/imageformats/libqjpeg.dylib
        /Library/Application Support/DivX/QtPlugins/imageformats/libqmng.dylib
        /Library/Application Support/DivX/QtPlugins/imageformats/libqsvg.dylib
        /Library/Application Support/DivX/QtPlugins/imageformats/libqtiff.dylib
        /Library/Application Support/DivX/QtPlugins/script/libqtscriptdbus.dylib
        /Library/Application Support/DivX/QtPlugins/sqldrivers/libqsqlite.dylib
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib
        /Library/Frameworks/MacFUSE.framework/Versions/A/Resources/Debug/libfuse.dylib. dSYM/Contents/Resources/DWARF/libfuse.dylib
        /Library/Frameworks/MacFUSE.framework/Versions/A/Resources/Debug/libfuse_ino64. dylib.dSYM/Contents/Resources/DWARF/libfuse_ino64.dylib
        /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/3.0/Frameworks /Core.framework/Versions/3.0/Libraries/libHPIOnetsnmp.5.dylib
        /Library/Printers/hp/Frameworks/HPSmartX.framework/Versions/B/Resources/lib/SxC FReader.dylib
        /Library/Printers/hp/Frameworks/HPSmartX.framework/Versions/C/Resources/lib/SxC FReader.dylib
        /Users/USER/Library/Application Support/AOL Desktop/Security/libnspr4.dylib
        /Users/USER/Library/Application Support/AOL Desktop/Security/libnssckbi.dylib
        /Users/USER/Library/Application Support/AOL Desktop/Security/libplc4.dylib
        /Users/USER/Library/Application Support/AOL Desktop/Security/libplds4.dylib
        /Users/USER/Library/Application Support/Firefox/Profiles/w5owlxqa.default/gmp-gmpopenh264/1.1/libgmpopenh264.dy lib
        /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.6.758/_platform_specific/mac_x64/libwidev inecdm.dylib
        /Users/USER/Library/Caches/com.apple.ScreenSaver.Engine/com.apple.vision/com.ap ple.vision.64FaceCoreCLKernel.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/libpbodbc3.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/libps-gcc2-v8_50.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/libps-jni-gcc2-v8_50.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/libps-pb-gcc2-v8_50.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/libps-rw-gcc2-v8_50.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/libps-util-gcc2-v8_50.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/tomcat/webapps/ROOT/WEB-INF/components/com.adobe.bauhaus.nativecomm/res/VCF oundation.dylib
        /usr/lib/libgutenprint.2.0.3.dylib
        /usr/local/lib/libfreetype.6.3.16.dylib
        /usr/local/lib/libfreetype.6.dylib
        /usr/local/lib/libfreetype.dylib
        /usr/local/lib/libfuse.2.dylib
        /usr/local/lib/libfuse_ino64.2.dylib
    Installations
        Norton AntiVirus Application: 6/20/10, 10:21 PM
        Symantec Scheduler: 6/20/10, 10:21 PM
        Microsoft® Silverlight™ Browser Plug-In: 6/19/10, 8:25 PM
        Parallels Desktop 5 for Mac: 6/10/10, 6:02 AM
        MacFUSE Core: 6/10/10, 6:03 AM
    Elapsed time (sec): 317
    <Edited By Host>

  • Problem description: mac mail not opening, software updates not working, app store not opening. imac osx 10.9.5

    Problem description:
    mac mail not opening, software updates not working, app store not opening. 10.9.5
    EtreCheck version: 2.0.11 (98)
    Report generated 1 December 2014 16:51:49 CET
    Hardware Information: ℹ️
      iMac (21.5-inch, Late 2009) (Verified)
      iMac - model: iMac10,1
      1 3.06 GHz Intel Core 2 Duo CPU: 2-core
      12 GB RAM Upgradeable
      BANK 0/DIMM0
      4 GB DDR3 1067 MHz ok
      BANK 1/DIMM0
      4 GB DDR3 1067 MHz ok
      BANK 0/DIMM1
      2 GB DDR3 1067 MHz ok
      BANK 1/DIMM1
      2 GB DDR3 1067 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      NVIDIA GeForce 9400 - VRAM: 256 MB
      iMac 1920 x 1080
      BenQ GL2240 1920 x 1080 @ 60 Hz
    System Software: ℹ️
      OS X 10.9.5 (13F34) - Uptime: 1:32:17
    Disk Information: ℹ️
      WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (164.03 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      HL-DT-ST DVDRW  GA11N 
    USB Information: ℹ️
      EPSON EPSON Epson Stylus S22 Series
      Canon MX410 series
      ASMedia AS2105 1 TB
      S.M.A.R.T. Status: Verified
      EFI (disk3s1) <not mounted> : 210 MB
      Backup (disk3s2) /Volumes/Backup : 999.86 GB (506.24 GB free)
      Apple Inc. Built-in iSight
      Apple Internal Memory Card Reader 7.95 GB
      S.M.A.R.T. Status: Verified
      EOS_DIGITAL (disk1s1) /Volumes/EOS_DIGITAL : 7.94 GB (7.83 GB free)
      Western Digital My Book 1140 2 TB
      S.M.A.R.T. Status: Verified
      EFI (disk2s1) <not mounted> : 210 MB
      2TB (disk2s2) /Volumes/2TB : 2.00 TB (1.50 TB free)
      Wacom Co.,Ltd. CTE-450
      Contour Design ShuttlePRO v2
      Apple Computer, Inc. IR Receiver
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Applications/Parallels Desktop.app
      [not loaded] com.parallels.kext.hidhook (9.0 24217.979618) Support
      [not loaded] com.parallels.kext.hypervisor (9.0 24217.979618) Support
      [not loaded] com.parallels.kext.netbridge (9.0 24217.979618) Support
      [not loaded] com.parallels.kext.usbconnect (9.0 24217.979618) Support
      [not loaded] com.parallels.kext.vnic (9.0 24217.979618) Support
      /Applications/Toast 10 Titanium/Toast Titanium.app
      [not loaded] com.roxio.BluRaySupport (1.1.6) Support
      /Library/Extensions
      [loaded] at.obdev.nke.LittleSnitch (4052 - SDK 10.8) Support
      [not loaded] xxx.qnation.PeerGuardian (1.1.9) Support
      /System/Library/Extensions
      [not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) Support
      [not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
      /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
      [not loaded] com.roxio.TDIXController (2.0) Support
    Startup Items: ℹ️
      ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
      WkSvMacX: Path: /Library/StartupItems/WkSvMacX
      Startup items are obsolete and will not work in future versions of OS X
    Launch Agents: ℹ️
      [running] at.obdev.LittleSnitchUIAgent.plist Support
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [loaded] com.adobe.CS4ServiceManager.plist Support
      [running] com.epson.epw.agent.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
    Launch Daemons: ℹ️
      [running] at.obdev.littlesnitchd.plist Support
      [failed] com.adobe.fpsaud.plist Support
      [loaded] com.adobe.versioncueCS4.plist Support
      [loaded] com.barebones.textwrangler.plist Support
      [running] com.cleverfiles.cfbackd.plist Support
      [not loaded] com.gopro.stereomodestatus.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.oracle.java.JavaUpdateHelper.plist Support
      [invalid?] com.tvmobili.tvmobilisvcd.plist Support
      [loaded] fi.polar.libpolar.plist Support
      [running] fi.polar.polard.plist Support
      [failed] xxx.qnation.PeerGuardian.kextload.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist Support
      [loaded] com.facebook.videochat.[redacted].plist Support
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.macpaw.CleanMyMac.helperTool.plist Support
      [loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
      [running] com.macpaw.CleanMyMac.volumeWatcher.plist Support
      [invalid?] com.plexapp.helper.plist Support
      [not loaded] com.spotify.webhelper.plist Support
    User Login Items: ℹ️
      Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
      SmartDaemon Application (/Library/Application Support/CleverFiles/SmartDaemon.app)
      SilverKeeper Scheduler ApplicationHidden (/Applications/SilverKeeper.app/Contents/Resources/SilverKeeper Scheduler.app)
      Dropbox Application (/Applications/Dropbox.app)
      Garmin ANT Agent UNKNOWN (missing value)
    Internet Plug-ins: ℹ️
      DirectorShockwave: Version: 11.5.7r609 Support
      Google Earth Web Plug-in: Version: 6.1 Support
      Default Browser: Version: 537 - SDK 10.9
      Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
      PandoWebInst: Version: 1.0 Support
      AdobePDFViewerNPAPI: Version: 10.1.12 Support
      FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
      DivXBrowserPlugin: Version: 2.0 Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.239
      iPhotoPhotocast: Version: 7.0 - SDK 10.8
      QuickTime Plugin: Version: 7.7.3
      SharePointBrowserPlugin: Version: 14.0.0 Support
      AdobePDFViewer: Version: 10.1.12 Support
      GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 Support
      JavaAppletPlugin: Version: Java 7 Update 71 Check version
    User Internet Plug-ins: ℹ️
      fbplugin_1_0_3: Version: (null) Support
    Safari Extensions: ℹ️
      Open in Internet Explorer
    Audio Plug-ins: ℹ️
      DVCPROHDAudio: Version: 1.3.2
    3rd Party Preference Panes: ℹ️
      Adobe Version Cue CS4  Support
      DivX  Support
      Flash Player  Support
      Flip4Mac WMV  Support
      GoPro  Support
      Growl  Support
      Java  Support
      MacFUSE  Support
      MenuMeters  Support
      Perian  Support
    Time Machine: ℹ️
      Skip System Files: NO
      Auto backup: NO - Auto backup turned off
      Destinations:
      Back Up [Local]
      Total size: 0 B
      Total number of backups: 0
      Oldest backup: -
      Last backup: -
      Size of backup disk: Excellent
      Backup size 0 B > (Disk size 0 B X 3)
    Top Processes by CPU: ℹ️
          12% Google Chrome
          12% WindowServer
          4% Dock
          2% Little Snitch Agent
          2% SystemUIServer
    Top Processes by Memory: ℹ️
      399 MB iTunes
      322 MB mds_stores
      216 MB Google Chrome Helper
      193 MB Google Chrome
      155 MB com.apple.IconServicesAgent
    Virtual Memory Information: ℹ️
      6.64 GB Free RAM
      3.51 GB Active RAM
      1.36 GB Inactive RAM
      1.11 GB Wired RAM
      1.91 GB Page-ins
      0 B Page-outs

      [not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
    Un-install according to the developer's un-install instructions.
    You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.
    CleanMyMac - Uninstall
    CleanMyMac2 Un-install
    After un-installing, run this program to make sure you got all the pieces.
    EasyFind – Spotlight Replacement
    Do a backup.
    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library. Then go to Preferences/com.apple.appstore.plist. Move the .plist to your desktop.
    Restart, open the application and test. If it works okay, delete the plist from the desktop.
    If the application is the same, return the .plist to where you got it from, overwriting the newer one.
    Thanks to leonie for some information contained in this.

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