Virgin imap Email account stops working

Can anyone help here please?
I have and iPhone 5, no idea if that is relevant, on which I have set up two virgin email accounts using imap settings, what a game that was, and at regular intervals I have a problem with one of the accounts which stops working.
Both email accounts are set up identically, I have checked time and time again, but it is always the same account which stops working with the same error message 'imap4.virgin.net' is not responding. I am raising this with Virgin too but as my other account continues to work fine on the same settings I am not sure the problem sits with them. If I delete the troublesome account then it will work fine for anything up to 3 months, or as little as a week, but then it will happen again, one account downloads emails the other refuses to, and give the error message I have mentioned above.
Has anyone any experience of the problem, and any ideas, or does anyone have a solution, short of binning either the iPhone or Virgin email! Both of those solutions are not practical, but tempting.

here is what I did to resolve the problem. In Mail/preferences/accounts/account information/ and at the bottom of the box there is a toggle arrow up and down to edit the outgoing mail server, check the box "use only this server" and hit this toggle button and select "edit SMTP Server List" at the very bottom of the email names. Be sure to select OK each time to get the passwords to hold! Some changes won't hold unless you click OK before you move on.
Select Advanced tab. Correct and/or add usernames and passwords as needed for each email account. It seems the passwords are not holding.
To test: Window/activity (a little windows will pop up showing activity bars) and then "get mail" button. This should show any problems
another test: window/connection doctor
This will fix both pop and imap. so far it worked on yahoo, mobile me, gmail, hotmail, and others. Of course, you will need to know the incoming and outgoing mail server info, user name, and passwords.
Too bad we have to go though hoops to use an email program that used to work well.

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here is what I did to resolve the problem. In Mail/preferences/accounts/account information/ and at the bottom of the box there is a toggle arrow up and down to edit the outgoing mail server, check the box "use only this server" and hit this toggle button and select "edit SMTP Server List" at the very bottom of the email names. Be sure to select OK each time to get the passwords to hold! Some changes won't hold unless you click OK before you move on.
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