Virtu Control Panel issue with Z68A-GD80

Hello,
I am a reviewer for PC Labs (http://www.pclabs.com.tr) and I've been evaluating the Virtu software for some time now. I have the following problem:
This error shows up whenever I try to start Virtu. If I click Yes, it just pops up again, infinitely. If I press No, Virtu quits.
Yes, I read the Virtu installation guide section
Motherboard BIOS is the latest. I'd been trying the previous ones as well.
As stated in the manual; I first installed Intel HD Graphics 3000 drivers, then added the discrete VGA card, let Windows install the drivers, then installed Virtu
I also tried all possible combinations of driver installation with and without Windows Update - manually installed VGA driver from AMD, let Windows install HD Graphics 3000 driver, etc.
I tried multiple versions of Virtu; from MSI download site, from Virtu directly, etc.
Re-installed Windows and done the same, no luck
Here's the rig:
- MSI Z68A-GD80 motherboard with most recent BIOS update available at the date of this post.
- Intel Core i7-2600K processor
- Radeon HD 6870 discrete card
- 4 GB Kingston DDR3-2000 (also tried with Kingston HyperX DDR3-2133)
- Seagate ST3250410AS & Kingston 120 GB SSD
- Thermaltake Toughpower 875 W PSU
- Windows 7 64 bits with SP1
Any ideas?

Quote from: Jack on 22-August-11, 20:29:33
Done.
Thanks for the extra hand, Jack.
Quote from: Jack on 22-August-11, 20:29:33
Two related questions for clarification:
Which version do you have exactly?
---> http://eu.msi.com/service/search/?kw=Z68A-GD80%20&type=product
... B3 or G3?
Which version is that exactly? (Exact version ID)
The version will be different, depending on the motherboard variant you have.
In addition to that, there are always BETA and Final Releases. In case you are referring to the latest Final Release, an even never BETA Release might already be available which does not appear on the board's product site.
The board is a B3. 7672 Ver. 3.0 exactly. As for the driver & application versions:
- Intel HD Graphics 3000 was tested with drivers from MSI and also from Intel. At the time I started this topic, the installed driver was 12.22.1.64.2361 (8.15.10.2361).
- AMD drivers tested (with Radeon HD 6870) were 11.6, 11.7 and finally, 11.8.
- Virtu software versions tested were: First was from MSI (can't remember the version number right now), 1.2.105, 1.2.106 from LucidLogix
- Motherboard BIOSes tested were: Initial BIOS (2011-04-25 date), 17.1 (7672vH1 ROM, date 2011-05-30) and for the time being, 17.2 (7672vH2 ROM, date 2011-07-18).
Quote from: HU16E on 23-August-11, 03:57:21
In the Virtu Control Panel, 'About' Tab, does the Virtu version appear, or does it say Trial Version?
Added: After reading & following the MSI Software Application Guide v1.3, & using the Virtu drivers off the install disk that came with the mainboard, I had flawless performance using Virtu. My mainboard was shipped with the initial UEFI release (17.0 for a B3). The Lucid Virtu license key was enabled right from the beginning.
The Virtu Control Panel never shows up. When the system boots up and I login to Windows, the error message I mentioned is shown. Clicking "Yes" results in the same error; clicking No quits Virtu. The same happens when I manually start the Virtu Control Panel app.
MSI SW App. Guide and software from the install disk didn't work for me. :( I don't think it's the Virtu license key because Virtu is actually *active*. I do get the Virtu logo on 3DMark Vantage (and possibly other 3D apps registered to Virtu) and get discrete card class results from the benchmark in i-Mode. Besides, I believe Virtu software doesn't mean to say my license key is missing. Please see below.
You could make it, then I'd like to ask you a favor. There should be two files in a LucidLogix folder, located in your User directory:
Code: [Select]
{Your_Drive_Name}:\Users\{Your_UserName}\LucidLogix
The files are lucidloader.ini and userSettings.xml.
Could you post those two? As far as I could deduce, there shouldn't be any personal information in those files. Just general settings and application profiles. The error seems to stem from a disrepancy between these two files. The software seems to look for some "keys" from the XML file (where settins and app. profiles are stored as "keys" like <key>KeyName</key>. I'll attach my files a few minutes later. Check the userSettings file; around the end of the file, you'll see the word "general". My bet is on that one.
Of course, while I quoted HU16E, Jack and anyone else interested is welcome in this discussion.

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This topic has been moved to Linux/Unix.
https://forum-en.msi.com/index.php?topic=157515.0

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Hi,
I’ve built a system based around an MSI Z68A-GD55 (G3) motherboard, Intel Core i5-2500K processor and MSI GTX 570 TwinFrozR graphics card. Upon installing Windows 7 x64 Home Premium I installed all the appropriate drivers and the Virtu Control Panel. When I open the Virtu Control Panel it is always stuck in Trial/Evaluation mode so I can’t edit the OSD settings, Add a custom application, Edit an existing application or delete and application entry. I have tried uninstalling and reinstalling the Virtu Control Panel and downloading the driver directly from the LucidLogix.com website, each time with the same result. I’ve also tried putting my motherboard in i-Mode and d-Mode, each time with no change (with the exception of the Application list changing in d-Mode) – I’ve also tried disabling and re-enabling Lucid Virtu support on the motherboard.
Also, there is a file called lucid.log on my C: drive containing the following:
TID:1852, 10/07/11, 10:54:00, LicenseData.cpp:184 - Warning code: 0
TID:1852, 10/07/11, 10:54:00, LicenseData.cpp:184 - Condition: ret, can't find SoftKey.txt in current dir (maybe it's ok and there is not SoftKey, will check bios)
Any ideas guys?
My complete system specification is as follows:
Motherboard: MSI Z68A-GD55-G3
Motherboard Driver: Intel Chipset Driver 9.2.0.1030
Motherboard Chipset: Intel Z68
Motherboard BIOS: 23.2
CPU: Intel Core i5-2500K 3.30GHz
Memory: Corsair XMS3 8GB (2x4GB) DDR3 PC3-12800C9 1600MHz Dual Channel
Memory Latency: 9-9-9-24
PSU: Antec TruePower New Modular 750W
Graphics: MSI GeForce GTX 570 OC Twin FrozR III Power Edition
Graphics Driver: NVIDIA 280.26 WHLQ
Sound Card: Creative X-Fi Xtreme Music
Sound Driver: 2.18.0015
Operating system: Windows 7 Home Premium x64
Thanks,
Kona
Edit: I've just found this in the Virtu Control Panel install guide, do you think it can't find the Lucid BIOS Certificate on my motherboard? What could cause this?
- This version is a production version and will have no time or functional limitations if motherboard has the approved Lucid BIOS production certificate installed.
- If motherboard does not have Lucid BIOS certificate or a certificate is not approved for current software package, this version will stop working in 30 days after installation and also display the product logo of different sizes in different locations of the screen during runtime. Adding/editing arbitrary application to the support list will be disabled.
Edit 2: I've read the other threads of people with this issue, and by the looks of it I need to wait for MSI to release a BIOS update - to me this isn't acceptable to release a motherboard with a completely gimped feature, when it's advertised as a feature of the board. I've already submitted a support case, what do you think the likelyhood of MSI sorting this out within the next week?

Quote from: Svet on 08-October-11, 02:01:08
Remove current Virtu Control Panel/Driver & software with "Your Uninstaller!":
http://www.ursoftware.com/download.php
[which removes any registry entries and files that can be left assotiated with corespond sofware]
when its done, reboot machine and then install the Virtu from msi web again:
http://www.msi.com/service/download/driver-17057.html
Hi Svet,
Thanks for your reply.
I've done as you requested (although I will point out that Your Uninstaller contains a Toolbar which is flagged as Spyware...) and uninstalled Virtu with Your Uninstaller:
And then I re-installed the version of Virtu Control Centre from your link (it's the same as I downloaded earlier but I re-downloaded it to be sure...), and exactly the same happens:
HU16E, I think your correct. Reading the other issues with the missing Certificate/License on the BIOS has plagued a few other MSI motherboards but has been fixed with BIOS updates - I've submitted a support request to MSI but haven't heard anything back yet. I can't beleive they can/would miss something like this out, it's an integral feature of the Z68 chipset!
I might see if the retailer I bought it from will accept it back for a refund, I'll either get an ASUS or the GD80, unless someone can suggest anything else or MSI come up with a BIOS update sharpish!

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Quote
Known issues in this driver version
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General
 Antivirus and firewall may popup a message box – the user should approve ‘Virtu Control panel’ access the net
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